Open Road BMW of Roxbury

This is my first BMW which I am very satisfied with. Christian Graciano is very personable which made my experience at BMW comfortable. I would highly recommend Roxbury BMW dealership and Christian to Christian Graciano is very personable which made my experience at BMW comfortable. I would highly recommend Roxbury BMW dealership and Christian to my family and friends. More

I originally stopped by this dealership to purchase a new tail light bulb that had blown out on my BMW X5 and after a quick purchase and installation, my wife and I took a walk into the show room. After a fe tail light bulb that had blown out on my BMW X5 and after a quick purchase and installation, my wife and I took a walk into the show room. After a few minutes of looking around, I was greeted by Agata Grzebyk (client advisor). Agata was wonderful! We had no appointment but we wanted to test drive a new BMW X5 and/or and X6. Agata was very helpful and brought both cars out for a test drive. We truly enjoyed our road experience and after a few hours, we ended up purchasing an X6. Our garage now has a new addition and we are truly pleased with the professionalism and buying experience of everyone at BMW of Roxbury but most of all from Agata Grzebyk. BMW is very fortunate to have her. I would recommend anyone looking for a BMW to stop by BMW of Roxbury and visit Agata. More

I have been to this dealership numerous times and cannot say enough good things about it. We stumbled upon this BMW dealership while house hunting in the area last year and were treated so well that we now say enough good things about it. We stumbled upon this BMW dealership while house hunting in the area last year and were treated so well that we now make a 1 hour + drive from Staten Island , NY to have our vehicle serviced there. We have had BMW's in the past and have had our vehicles serviced at other dealerships closer to our home only to be disappointed with the quality of service to us and our vehicle. BMW of Roxbury has a top notch service team which treats you like family every time you go there. Ray from service is one of the nicest most honest guys who always treats us with kindness and respect , the whole service team goes way above and beyond to make your visit a very pleasant one. BMW of Roxbury Service department should be the benchmark other BMW dealerships strive for. More

I was a first time buyer and was specifically referred to Jamal Sutton...and for good reason! He treated me as if I were family and between him and Christian Graciano, they found the perfect car for me. Chri Jamal Sutton...and for good reason! He treated me as if I were family and between him and Christian Graciano, they found the perfect car for me. Christian did a wonderful job from beginning to end explaining to me everything I needed to know about the vehicle I was looking for and not once did he make me feel pressured to make a decision. I am extremely happy with the whole experience and I would definitely recommend this dealership to everyone. More

This was our third BMW purchase from an Open Road dealership but the first purchase from the Roxbury location. As with some of the other reviews, we also had some unpleasant experiences with other de dealership but the first purchase from the Roxbury location. As with some of the other reviews, we also had some unpleasant experiences with other dealerships. We recently ordered a new X5 and took delivery of it on March 23rd. Our sales associate, Andrej Naklicki, made the buying experience a pleasure. His knowledge of the product and excellent communication is commendable. We are planning on purchasing a another vehicle next year, and Andrej already has our business. If you are considering purchasing the "Ultimate Driving Machine", I highly recommend Open Road Roxbury and Andrej. You will not be disappointed. More

Andrzej was a great salesman who was very friendly, professional and courteous. This is my first purchase of a BMW and I am amazed at the difference in my sales experience from other dealerships that I professional and courteous. This is my first purchase of a BMW and I am amazed at the difference in my sales experience from other dealerships that I have purchased from. I love my BMW and would gladly refer my friends and family to BMW of Roxbury and to Andrzej!! More

Keira was amazing. I've dealt with a lot of different dealerships but she was the best. My lease was ending on my vehicle and she got in touch with me right away so that my transition into a new vehicle dealerships but she was the best. My lease was ending on my vehicle and she got in touch with me right away so that my transition into a new vehicle was simple and hassle-free. I will always return to BMW of Roxbury to have my vehicle taken care of. She made my car buying experience personal and uncomplicated. She truly cares about the happiness and satisfaction of her customers. This dealership is great. More

I went to this dealership after being a longtime BMW customer, new to the area, but having been dissatisfied with customer service in the past at other dealerships. I decided it was time for me to get customer, new to the area, but having been dissatisfied with customer service in the past at other dealerships. I decided it was time for me to get a new car, but wasn't quite sure what to get. After talking with a sales rep, who wasn't pushy like some have been in the past, I was still uncertain. She gave me her card and told me to let her know if I decide I want a BMW and said there was no pressure. After doing research for a few weeks I decided with the 7 series. That was about 1 year ago. Since then I have brought it in for a few service appointments and have been very satisfied. The other thing I forgot to mention was that the prices were extremely reasonable compared to other dealerships I have gone to for quotes. All in all my experience with this dealership has been nothing short of excellent, I have recommended it to friends and will continue to do so. More

This is my second purchase of a BMW and I must say I was very pleased with the professionalism and salemanship delivered by Andrzey. Andrzej was a friendly courteous salesman who made me feel extremely at e very pleased with the professionalism and salemanship delivered by Andrzey. Andrzej was a friendly courteous salesman who made me feel extremely at ease while looking for a new car. In fact, I was so pleased with his service I brought my wife in 2 days later to trade in her car to purchase her first BMW. More