Open Road BMW of Roxbury

From the moment I entered the door I was greeted with happy faces. Everything I needed done was worked out by the dealership for myself. I was walked through everything and updated on what I needed to kn happy faces. Everything I needed done was worked out by the dealership for myself. I was walked through everything and updated on what I needed to know. I recommend if you want a BMW, buy it through BMW in Kenvil, NJ More

The service provided was excellent. The car was taken on time & ready when promised. I would continue to use this dealership & would highly recommend to anyone. time & ready when promised. I would continue to use this dealership & would highly recommend to anyone. More

I saw a used car online and thought it looked nice. I called them and asked them about the car (what was wrong, mechanics, etc.) the guy told me he did not know and would call me back. He called me back called them and asked them about the car (what was wrong, mechanics, etc.) the guy told me he did not know and would call me back. He called me back and told me that there is some cosmetic damage. when i asked him what specifically he said "a scratch on the bumper and a cracked windshield" (that was it). so I said i would not come to see it because I am not paying to replace the windshield. The next day the salesman called and said they will replace the windshield if i came in that day to see it. i decided to go up there thinking that there was only the scratch to worry about. I drove an hour and 30 minutes to go see the car. From across the parking lot the car looked good but as we walked up we saw the entire left side (drivers side) of the car was smashed and dented. We asked for Andre the salesman to come out and when he did he said he never talked to us when i have his number in my phone multiple times. I guess when he realized he couldn't get away with lying he said "oh yes i did talk to her and I told her there was cosmetic damage". Then we asked well didn't you see the entire side is smashed. He replied no even though he told us he test drove it. then right after that he said well its in the pictures (if he didn't see the damage how could he know it was in the pictures... oh and the pictures were taken when it was raining so that distorted any damage). We then walked away and said that you lied to me (the scratch on the bumper was actually a crack and he never said anything about the entire side being dented to xxxx). He then got in my boyfriends dads face waving his finger and said "don't you call me a liar!". The situation continued to escalate till the salesman was yelling at all four of us saying he told us there was damage. Needless to say it was a horrible experience and the guy tried to take advantage of me. They false advertised and treated us horribly when they were the ones at fault. The good that came out of this was one the way home we stopped at an amazing dealership with a completely different atmosphere where i found the car i was looking for. More

Andre is a heck of a great salesperson. He knows his BMW's. We felt 125% confident in what he told us. We also enjoyed working with his sales manager Duke. Another class, honest BMW specialist. They did BMW's. We felt 125% confident in what he told us. We also enjoyed working with his sales manager Duke. Another class, honest BMW specialist. They did everything we asked and we trust them. This is our 3rd car from them and there will be more. We love BMW's and we love the service we get from Open Road. We recommend them to all our friends and family when they're looking for a new car. Josh Brupbacher More

I was in a minor fender bender……..literally. I needed to have my front bumper replaced. I worked with the service manager, Dave Welker. Dave was very professional, courteous, helpful & knowledgeable. I u have my front bumper replaced. I worked with the service manager, Dave Welker. Dave was very professional, courteous, helpful & knowledgeable. I used the valet service which was awesome! My car was completed when I was told it would be ready & for the price I was told it was going to cost. The new bumper looked so good; I was thinking that I should get a new car to go with my new bumper. I would definitely recommend this dealer. More

I had a wonderful experience leasing a new car from this dealership. The sales mgr Jamal treated me well and made sure the process was positive and smooth. dealership. The sales mgr Jamal treated me well and made sure the process was positive and smooth. More

the manager Duke Snyder was the reason why I purchase my car there this last November He was very helpfull through out the whole transaction and made the expierience of buying a car very pleasant. I wish th car there this last November He was very helpfull through out the whole transaction and made the expierience of buying a car very pleasant. I wish there were more people like him in the car bussiness. More

I am extremely happy with my experience at BMW Roxbury. Andrzej has been a wonderful salesman-knowledgable courteous, and fair. He has sat with me and explained every feature of my new car more than once Andrzej has been a wonderful salesman-knowledgable courteous, and fair. He has sat with me and explained every feature of my new car more than once. Any questions or concerns that I have had so far he has answered in a timely fashion. I feel that I will always be able to contact Andrzej as long as I have my car to ask him anything. Andrzej is extremely personal and has done everything to accommodate my needs. His passion for BMW is evident and I wouldn't want to buy from anyone else. I would feel comfortable sending my family and friends to buy a car from him. More

I would like to provide my sincere thanks to Agata Grzebyk for yet again making my BMW car leasing and purchasing experience a great one. Of the many years, I have leased many cars and purchased the Grzebyk for yet again making my BMW car leasing and purchasing experience a great one. Of the many years, I have leased many cars and purchased the last one at lease end with Agata. For me, she represents the Roxbury dealership and the reason I return over and over again. Agata is extremely knowledgable on the automobiles and options for purchase. I trust her opinion and typically follow her direction. And I will continue to do so in the future. Robert Cohen More

Recently I found and bought certified pre-owned 5 series Recently I found and bought certified pre-owned 5 series BMW at BMW Roxbury, NJ with salesman Andrzej Naklicki. He was absolutely an exemplary Recently I found and bought certified pre-owned 5 series BMW at BMW Roxbury, NJ with salesman Andrzej Naklicki. He was absolutely an exemplary professionalist. He was very knowledgeable, courteous, friendly and patient. He took time to explain all the aspects of the financial process, great car features, and in general my best options. He went out of his way to accommodate my time schedule and my needs. I will recommend Andrzej Naklicki to all of my friends, family and people who are looking for BMW cars. He provided me with an excellent service in every aspect of the car purchasing process. All went smoothly with pleasure and no stress. I will be in touch with him and BMW Roxbury for the future references. And will continue my car services there even though I live in NYC. I drive out of my way because Mr. Naklicki and BMW Roxbury are trustworthy and provide great, professional service. I LOVE my car. More