Open Road BMW of Roxbury

I have gone to several dealerships before coming to Open Road of Roxbury. The dealership was very nice and clean. I met with George Serrano and I had explained in detail what I was looking for. We worked t Road of Roxbury. The dealership was very nice and clean. I met with George Serrano and I had explained in detail what I was looking for. We worked together to find the best fit for me. George was very knowledgeable but most importantly I never felt pressured. I love my new car and I would recomend Open Road of Roxbury AND George Serrano to all my friends & family. More

I was at BMW in Roxbury purchasing a new BMW and had the pleasure of working with Agata Grzebyk. She was one of the best sales representative i have ever dealt with!!! I had the best experience and and she pleasure of working with Agata Grzebyk. She was one of the best sales representative i have ever dealt with!!! I had the best experience and and she made the process of purchasing a car easy as possible! .. I am definitely returning to this dealer for me next car as well!!! More

We found the certified pre-owned 3 series BMW we had been looking for for months at the Roxbury BMW dealership. From Baltimore, we drove 4 hours to the dealership after a week of communicating back and forth looking for for months at the Roxbury BMW dealership. From Baltimore, we drove 4 hours to the dealership after a week of communicating back and forth with Ray to make sure the car was a good fit for what we were looking for. Ray was able to meet our price in order to make the deal work and did not fall short in any area of customer service. I appreciate his sensitivity as I am a first time car buyer and somewhat inexperienced in the process/lingo. Although we already made the purchase Ray continues to assist us through the titling process and we are so glad we chose Roxbury and Ray as our sales guy! I would definitely recommend this dealership to anybody, even if you are not close to the New Jersey region, it is worth the drive! More

Why I have given the Rating is working with Duke and the Sales team was a Great Joy..I would recommend this sales team to all my friends and Family. Sales team was a Great Joy..I would recommend this sales team to all my friends and Family. More

The parts department was extremely knowledgable and very helpful. The service was great and they had the best prices I could find. I will be back. helpful. The service was great and they had the best prices I could find. I will be back. More

I went to Open Road of Roxbury on the recommendation of a friend even though it's not the closest BMW to where I live. I was glad I did! I was treated very nicely and immediately made to feel welcome by the friend even though it's not the closest BMW to where I live. I was glad I did! I was treated very nicely and immediately made to feel welcome by the Service crew, in particular the svc advisor Chris Chuako(sp?). and the svc manager Dave Welker. They provided excellent service, not just the repair itself (which was also excellent) but also in keeping me informed etc. And my car was returned clean & pristine, which I loved! Thank you! More

Before visiting Open Road BMW of Roxbury, I visited some other dealerships and found the quality of service to be sub-par when compared to the dealership in Roxbury. It was a pleasure to work with their st other dealerships and found the quality of service to be sub-par when compared to the dealership in Roxbury. It was a pleasure to work with their staff, especially my salesman, Duk Snyder. Duke really went above and beyond to find the car that met my desired wants and needs. His ability to engage in conversation and work with you throughout the deal is outstanding. Anybody looking for the ultimate driving machine and BMW experience should visit Open Road BMW of Roxbury. More

Very professional and pleasant experience. Keira went above and beyond my expectations during the lease-end process. Making my buying experience an easy one. My Client Advisor George was courteous, exp above and beyond my expectations during the lease-end process. Making my buying experience an easy one. My Client Advisor George was courteous, experienced and professional. I will highly recommend the dealership to my friends and colleagues. More

Both Andrzej and Ray were both courteous, knowledgeable, and most importantly, I felt they were upfront and honest with me regarding the purchase of my new X3. I would have no problem recommending them. and most importantly, I felt they were upfront and honest with me regarding the purchase of my new X3. I would have no problem recommending them. More

I made an appointment 2 days early for a used 2010 Murano, with an email confirmation and an assurance that the SUV is still in stock ,came in with my appointment, was made to wait for about 15 minut Murano, with an email confirmation and an assurance that the SUV is still in stock ,came in with my appointment, was made to wait for about 15 minutes before Keira showed up saying she will ready the car and an agent will be with me, waited again for another 20 minutes only to be informed that the car was no longer available and was sold at an auction somewhere in PA , the day after i made the appointment, no emails , nothing...i had to travel 20 miles...and the nerve to asked me if I still want to buy it? gees! man..STAY AWAAAAYY far far away from this dealership... More