Open Road BMW of Roxbury

I had the pleasure of working with Nick DiBernard, who had made the car buying experience a breeze. From the initial text message stating I was ready to make the transition into a luxury car, to driving i had made the car buying experience a breeze. From the initial text message stating I was ready to make the transition into a luxury car, to driving it off the lot, Nick was very knowledgeable and reliable. I know I can contact Nick at any time and he will be able to answer all my questions. More

Almost spent 90k on my brand new X7 2021 only to find out there’s a defect in my headlight housings——heavy condensations noted inside both headlights everytime it rains!! Went into service dept at Roxbury there’s a defect in my headlight housings——heavy condensations noted inside both headlights everytime it rains!! Went into service dept at Roxbury BMW round 4pm one day…I dunno maybe it was considered near closing time for them but from service receptionist lady to service advisor, whole experience was beyond horrible and disgusting! These people won’t even acknowledge u when you walk in, doesn’t greet first, no eye contact, aloof with air-headed and nonchalant attitude acting like they are above you just cuz they work at BMW? It’s funny cuz I’m a medical doctor and I would never treat any of my patients differently whether they are rich or poor. These people in bmw service dept are something else, brushed me off when I told them about my headlight issue and tried to give me a runaround. Long story short, service manager finally came and was told no fix since it’s a well known problem to new X7 and BMW cooperate is well aware of it! Well, called other BMW dealers nearby and went on X7 forums, headlight issue seems all news to them, not so common as Roxybury BMW calls it. Will take this matter up to BMW cooperate to confirm the truth and will complain to BBB thereafter! More

Nick DiBernard was a pleasure to work with. From the initial phone call to the completion of the sale of the car he was very professional. He made it a very positive experience. initial phone call to the completion of the sale of the car he was very professional. He made it a very positive experience. More

Typical run of the mill sales process. Low ball offers on two trade ins. Price of vehicle we were interested in was not competitive. Went to a more reputable BMW dealer elsewhere and got +3,000 for trad on two trade ins. Price of vehicle we were interested in was not competitive. Went to a more reputable BMW dealer elsewhere and got +3,000 for trade in #1, and +4,000 for trade in #2. I'd go somewhere else if you were considering these guys. Standard process here at maximizing their profit margin at the consumers expense.... More

I bought a 2018 BMW 430 convertible with 17,000 miles from Roxbury BMW in Feb 2021 and purchased the platinum BMW extended service contract at the time of delivery. Several months later I decided I could from Roxbury BMW in Feb 2021 and purchased the platinum BMW extended service contract at the time of delivery. Several months later I decided I couldn't get comfortable in the seats and decided to order a new Tesla. Prior to ordering the Tesla I called and emailed the dealership and requested to cancel the extended service contract. The car I purchased was still under the factory 48 month 50,000 mile warranty until August of 2021. On May 11th I sent the paperwork to Andre at Roxbury BMW and was told the refund would take a few weeks and he couldn't tell me at the time the amount of refund I would be receiving, it was up to BMW. Several weeks went past and I contacted Andre, he told me he was still waiting on BMW- should not be much longer. The following week I called BMW(the manufacture) and they bounced me all over the place for for about 90 minutes and told me I needed to call the dealership. This should not be this hard. On June 6th I paid the loan off on my BMW and traded it on the Tesla. Now I am 9 weeks into getting a refund and still have no idea when I will get it. I would rate this service as atrocious. This is one of the few times I have ever left a negative review in my 60 years on the planet, but I feel if I owed them $4100.00 (my approximate refund) they would be going out of their way to get it from me, I just wish they had the same urgency getting me my money returned. Charlie B More

Awful awful awful customer service. They make all the promises in the world to get you to sign. Then they never give what they promised promises in the world to get you to sign. Then they never give what they promised More

Excellent dealership, Courteous, Honest ethical Team members Purchased 2019 Mercedes C300 4matic cabriolet From Business dev. Manager Mack, Sales Advisor Michael and Financxe Manager Andre they were all very Purchased 2019 Mercedes C300 4matic cabriolet From Business dev. Manager Mack, Sales Advisor Michael and Financxe Manager Andre they were all very professional and nice. No gimmicks, no pressure pitch Enjoyed the entire transaction process and they were more than helpful to make it a excellent experience for me and my wife. Thank you Mack, Michael and Andre. Regardes - Shingwani More

I had a great experience yesterday purchasing my 2013 BMW X5 from Nick. He made the buying experience very easy & he was very professional & he made sure that we were always comfortable during the process. I X5 from Nick. He made the buying experience very easy & he was very professional & he made sure that we were always comfortable during the process. I’ve always been a huge BMW fan & I’m glad that he made my first BMW purchase a great one. It was worth the 1 & 1/2 hour drive from the Bronx, NY to Kenvil (Roxbury) NJ. Thanks to Mack also for helping us along the way. You guys were great. More

Frustration I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three months I've been at this location four times. First time everything work out good, painful after paying almost $3,000 but good. In less than a month I have to return to change the tire rod approximately $2000, after three weeks returned because the splash board engine cover for some reason got loose and another $700.00, Just recently brought the car back with the same problem as the second time and another $2,067 and thanks to the salesman I got 20% discount so I paid $1,723, I am very grateful for that and a free car wash Nice!!!!! The car still have the same noise, I've been trying to call the manager at the location to follow up with this issue, customer service shouldn't be screening calls is really bad for business I don't want to lie by saying another name if this is what it takes for the manager to answer my call. Why should I do from here? am I going to be charged for the third time for the same thing? This is very unfair, I work really hard for the money, I don't ask for a loaner car or free car wash, please just be fair and fix the problem without braking my bank. More