Open Road BMW of Roxbury

Typical run of the mill sales process. Low ball offers on two trade ins. Price of vehicle we were interested in was not competitive. Went to a more reputable BMW dealer elsewhere and got +3,000 for trad on two trade ins. Price of vehicle we were interested in was not competitive. Went to a more reputable BMW dealer elsewhere and got +3,000 for trade in #1, and +4,000 for trade in #2. I'd go somewhere else if you were considering these guys. Standard process here at maximizing their profit margin at the consumers expense.... More

I bought a 2018 BMW 430 convertible with 17,000 miles from Roxbury BMW in Feb 2021 and purchased the platinum BMW extended service contract at the time of delivery. Several months later I decided I could from Roxbury BMW in Feb 2021 and purchased the platinum BMW extended service contract at the time of delivery. Several months later I decided I couldn't get comfortable in the seats and decided to order a new Tesla. Prior to ordering the Tesla I called and emailed the dealership and requested to cancel the extended service contract. The car I purchased was still under the factory 48 month 50,000 mile warranty until August of 2021. On May 11th I sent the paperwork to Andre at Roxbury BMW and was told the refund would take a few weeks and he couldn't tell me at the time the amount of refund I would be receiving, it was up to BMW. Several weeks went past and I contacted Andre, he told me he was still waiting on BMW- should not be much longer. The following week I called BMW(the manufacture) and they bounced me all over the place for for about 90 minutes and told me I needed to call the dealership. This should not be this hard. On June 6th I paid the loan off on my BMW and traded it on the Tesla. Now I am 9 weeks into getting a refund and still have no idea when I will get it. I would rate this service as atrocious. This is one of the few times I have ever left a negative review in my 60 years on the planet, but I feel if I owed them $4100.00 (my approximate refund) they would be going out of their way to get it from me, I just wish they had the same urgency getting me my money returned. Charlie B More

Awful awful awful customer service. They make all the promises in the world to get you to sign. Then they never give what they promised promises in the world to get you to sign. Then they never give what they promised More

Excellent dealership, Courteous, Honest ethical Team members Purchased 2019 Mercedes C300 4matic cabriolet From Business dev. Manager Mack, Sales Advisor Michael and Financxe Manager Andre they were all very Purchased 2019 Mercedes C300 4matic cabriolet From Business dev. Manager Mack, Sales Advisor Michael and Financxe Manager Andre they were all very professional and nice. No gimmicks, no pressure pitch Enjoyed the entire transaction process and they were more than helpful to make it a excellent experience for me and my wife. Thank you Mack, Michael and Andre. Regardes - Shingwani More

I had a great experience yesterday purchasing my 2013 BMW X5 from Nick. He made the buying experience very easy & he was very professional & he made sure that we were always comfortable during the process. I X5 from Nick. He made the buying experience very easy & he was very professional & he made sure that we were always comfortable during the process. I’ve always been a huge BMW fan & I’m glad that he made my first BMW purchase a great one. It was worth the 1 & 1/2 hour drive from the Bronx, NY to Kenvil (Roxbury) NJ. Thanks to Mack also for helping us along the way. You guys were great. More

Frustration I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three months I've been at this location four times. First time everything work out good, painful after paying almost $3,000 but good. In less than a month I have to return to change the tire rod approximately $2000, after three weeks returned because the splash board engine cover for some reason got loose and another $700.00, Just recently brought the car back with the same problem as the second time and another $2,067 and thanks to the salesman I got 20% discount so I paid $1,723, I am very grateful for that and a free car wash Nice!!!!! The car still have the same noise, I've been trying to call the manager at the location to follow up with this issue, customer service shouldn't be screening calls is really bad for business I don't want to lie by saying another name if this is what it takes for the manager to answer my call. Why should I do from here? am I going to be charged for the third time for the same thing? This is very unfair, I work really hard for the money, I don't ask for a loaner car or free car wash, please just be fair and fix the problem without braking my bank. More

Great BMW Purchase experience! Worked with Nick DiBernard in purchasing my BMW 3 series at Roxbury BMW. He was very knowledgeable about every aspect of the vehicle. I had many techn Worked with Nick DiBernard in purchasing my BMW 3 series at Roxbury BMW. He was very knowledgeable about every aspect of the vehicle. I had many technology related questions/concerns and he answered all of them for me. He is honest, direct and will work hard to get you the best offer possible. Even after the car sale, Nick showed great commitment by checking up on me and made sure I was taken care of during my plate installation. Without hesitation, I will definitely recommend my friends and family who are looking to get BMWs to see Nick. More

My experience was great at this dealer. I would like to thank to one of the best client advisor Nick DiBernard. He is a great listener and pays attention every details of what you need. He is very friendly thank to one of the best client advisor Nick DiBernard. He is a great listener and pays attention every details of what you need. He is very friendly and helped me a lot to get my new BMW X1. I highly recommend this dealer and Nick DiBernard. More

Nick DiBernard Superb service for a salesperson. No waste of time, no back and forth on numbers just honest and direct communication. Helped me within two hours an Superb service for a salesperson. No waste of time, no back and forth on numbers just honest and direct communication. Helped me within two hours and got me exactly what I wanted. Nick will be my forever go to salesperson! Thank you, Nick for your stellar service and expertise. More

Returning Customer —That Says It All We have purchased here before and came again knowing that you can always expect courteous and efficient service. This visit was no different. Nick Di We have purchased here before and came again knowing that you can always expect courteous and efficient service. This visit was no different. Nick DiBernard makes sure he understands his customers’ wants and needs; then finds just the right car. Thanks again, Nick! More