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Open Road Honda
Edison, NJ
542 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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542 Reviews of Open Road Honda
January 07, 2022
Worked with Michael Cislo to find my CRV - great salesperson. Found the exact model exterior/interior colors I wanted for a great price. Nice to work with. (The manager is a different story- trie salesperson. Found the exact model exterior/interior colors I wanted for a great price. Nice to work with. (The manager is a different story- tried to change the agreed upon price at the last minute). More
by Lyn
Employees Worked With
Michael Cislo
Helpful January 03, 2022
I bought a new Honda Civic from Victor the Salesman.from start to finish it took 2 1/2 hours a new record.he was great and new what he was doing.five stars start to finish it took 2 1/2 hours a new record.he was great and new what he was doing.five stars More
by ronheacks
Employees Worked With
Victor sandoval
September 16, 2021
BUYER BEWARE!!! This dealership will lie about additional charges and market adjustment fees. I was told there were no additional charges and that cars are sold at MSRP. I arrived at the dealers additional charges and market adjustment fees. I was told there were no additional charges and that cars are sold at MSRP. I arrived at the dealership ready to purchase and was told there was and additional $4889 fee - for essentially nothing. PRICE GOUGING!! The dealership should be sued for fraudulent business practices. More
by K
Employees Worked With
Michael Cislo, Kevin Rosa, AMIR SHABAZZ, JHORDY ORTIZ, PETER KHALIL, RAHEEL MAHMOOD, RON RAJNAI, STANLEY MOE, VANESSA BUENO, VJ LUND
September 11, 2021
Robert is best sales manager i ever worked with. Vj made my sales experience great The new sales team is the best I bought a new car in a hour great experience my sales experience great The new sales team is the best I bought a new car in a hour great experience More
by Joey o
Employees Worked With
VJ LUND
September 01, 2021
Horrible customer service, never picks up the phones. Called every line and department and kept getting a recorded message saying "no one is available to pick up your call" and disconnecting me. Tried Called every line and department and kept getting a recorded message saying "no one is available to pick up your call" and disconnecting me. Tried sales, service and their main number and they all had the same recording. Was trying to schedule maintenance service on a new car I bought from them last year. Been trying for days and can't get through to anyone there but today i tried more than 20 times. Finally I got through on Sales and I said "I was trying to reach service" and before i finished my sentence which was going to say "but I haven't been able to get through" this rude woman without saying a word cut me off and transferred me to service where I was back to square one with the same recording and being disconnected. I then tried a few more times and couldn't get her back. Kept getting the "no one is available" message and hanged up on. For a Honda dealer they sure have horrible customer service. I only bought my car from them because they where the only ones close to me that had the color i wanted in stock but never again. I just wanted to get the car maintenance service there because that's where I bough it but nope not doing that. They weren't that great the day I bought it and they had to check a tire that kept going flat which at the end I ended up replacing at my own expense but i figured i would give them another chance. Would not recommend this dealer ship to anyone. More
by bch208
Employees Worked With
who ever was in charge of picking up calls on 8/30 and 9/1, Alice Centeno
August 15, 2021
Service people are rude and arrogant; absolutely no help at all. Do not call with a question, you will not get a reasonable answer. No point in being friendly or nice, every time I had to call, the person at all. Do not call with a question, you will not get a reasonable answer. No point in being friendly or nice, every time I had to call, the person was curt and rude. More
by shep
Employees Worked With
Phone and scheduler
August 15, 2021
They had the xxxxx to call me greedy when clearly they've installed dealer options on every single vehicle and you're obligated to purchase them. Jacked up prices by 3k. Taking full advantage of the covid an installed dealer options on every single vehicle and you're obligated to purchase them. Jacked up prices by 3k. Taking full advantage of the covid and chip shortage situation. This xxxx is going to end and they're going to end up loosing a lot of valuable customers. Go to nearby dealers, at least some of them haven't added any accessories even if they are selling at Msrp. Avoid this xxxxhole at any cost. No wonder why it was dead when I went and Sales were playing with their phones. They didn't even let me test drive what I wanted. There are plenty of Honda dealerships in the area. Seriously visit any one of them besides this one. More
by sunnyp9294
Employees Worked With
Michael Cislo, BRETT GRAYSON, FURQAN HAQ, JAHIL COLEMAN, JOAO JUSTO, PETER KHALIL, RAHEEL MAHMOOD, STANLEY MOE, VANESSA BUENO, VJ LUND
August 02, 2021
I wish I could give a 0… this place is the worst! There are too many other Honda dealers to accept the level of service they offer. Don’t do it!! Elizabeth is rude and incompetent. Their Salesperson took m are too many other Honda dealers to accept the level of service they offer. Don’t do it!! Elizabeth is rude and incompetent. Their Salesperson took my old lease plates and ran up E-Z pass charges and they won’t do anything about it… not even give me paperwork saying that I turned the car in. I will not be getting my next lease from them obviously. Beware! More
by maishab89
Employees Worked With
Elizabeth , Willie Rodriguez, Michael Cislo, Kevin Rosa, Joe Spots, BRETT GRAYSON
July 29, 2021
I went to this dealership on Saturday afternoon 7/24 to decide on which model i wanted to buy - CRV or HRV. I told the sales guy this and mentioned that I will be bringing back my partner after I deci decide on which model i wanted to buy - CRV or HRV. I told the sales guy this and mentioned that I will be bringing back my partner after I decide on the model. . The salesman was standing around outside not working with anyone and the dealership was slow. He told me that there were no HRvs on the lot and he was definitely not interested or willing to take me on a test drive of the CRV. I will be buying a CRV but not from this terrible dealership. I've heard plenty of bad stories and I guess that they are all true. They lost a sale. Also, there was a strong smell of marijuana in the lot. More
by Beachlovernj
Employees Worked With
Did not get name.
