Orange Buick GMC

Worse experience w any dealership I have been in the automotive and insurance claims industry for over 12 years. I moved to the Orlando area less then a year ago. Someone else hit my t I have been in the automotive and insurance claims industry for over 12 years. I moved to the Orlando area less then a year ago. Someone else hit my truck. So I went to a GMC dealership since I have a 2017 GMC. There is no chance I would ever recommend anyone to go to this dealership for body or service work. There were so many issues.... 1. It took over 3 weeks to get my truck fixed. 2. The representative that started to help me quit and I was never called and updated on my truck I had to call multiple times just to get a response. 3. The work that was done to my truck was a C- level work at best! I worked at a dealership so I know what I am actually looking for. 4. The management told me I could not take my own truck until I paid the balance that insurance had to pay. So my truck after 3 weeks cost me additional $250 because the staff didn’t do there job and fight for the customer. 5. I had to point out bubbles, body lines didnt line up (2 different times I pointed them out) I will end taking my truck to another GMC Dealership that has quality team to fix what is still not lining up correctly. And I will send this bill to this dealership and hopefully they pay that. More

Very warm and welcoming environment I went in looking and came out buying, loving my 2018 Encore, my sales Rep Matt is the man to see, very patient, kind, highly recommend you stop by an I went in looking and came out buying, loving my 2018 Encore, my sales Rep Matt is the man to see, very patient, kind, highly recommend you stop by and see him, tell him Val said hi. The entire team was very nice!! More

Quality Service The total experience was positive. I definitely appreciated the calls reminding us that service was becoming due. Every experience we have was pleasan The total experience was positive. I definitely appreciated the calls reminding us that service was becoming due. Every experience we have was pleasant and not time consuming. More

Long wait, but good. I called before I came to the service center. I was told a 25 point inspection would be free because it wasn't any specific thing on my vehicle that n I called before I came to the service center. I was told a 25 point inspection would be free because it wasn't any specific thing on my vehicle that needed to be checked. I was just bringing my car to be looked at since I will be heading back to Georgia. I wanted it to be a smooth ride. I got to the service station, and I was greeted by very nice women and helped by a nice gentleman named Matt. That is when I repeated what I was getting done and ge mention $80 something dollars. I was confused since I was told it was free. He was very understanding, but I want it to be known I was lied to. It wasn't necessary to lie to me just to get me up there because I would have paid the $80+ dollars. I just wanted honesty and them to honor their word. Maybe the assistant needs some updating so she stop giving false statements. Service was amazing. Just not fond of lying to get me there. More

Disappointing My windshield wipers were put on incorrectly. I had to return as my check engine light came on as soon as I left (which I have a hard time believing My windshield wipers were put on incorrectly. I had to return as my check engine light came on as soon as I left (which I have a hard time believing is a coincidence) and still they didn’t notice. They told me everything was checked prior to leaving. Again if something as obvious as a wiper blade being longer than the windshield isn’t noticed there’s not much confidence that anything is. More

Excellent Service from Maintenance Department My service appointment on safety recall campaign 18095 was performed very satisfactorily. As always, my Service Rep Jack Grinstead greeted me with a My service appointment on safety recall campaign 18095 was performed very satisfactorily. As always, my Service Rep Jack Grinstead greeted me with a genuine smile and provided courteous and professional service in a very timely manner. More

Very helpful I have been going to orange Buick for years great customer service . Everyone there is friendly and courteous my car is always fixed or serviced well I have been going to orange Buick for years great customer service . Everyone there is friendly and courteous my car is always fixed or serviced well More

Great Experience I needed a vehicle and I had been turned down by my credit union. The finance manager worked hard for the approval of my loan and I am truly greatful I needed a vehicle and I had been turned down by my credit union. The finance manager worked hard for the approval of my loan and I am truly greatful. The salesman was very helpful in getting me what I wanted. More

Great experience great. A little disappointed with my truck. A week after purchase I finally get it on the freeway at 70 mph I shakes si bad I almost lost control. The great. A little disappointed with my truck. A week after purchase I finally get it on the freeway at 70 mph I shakes si bad I almost lost control. The test drive road was extremely bumpy and rough which hid it well. They told me it had been on the lot more then 100 days in now see why. I'm glad I insisted on a warranty but still sucks having to pay 200 bucks for a deductable a week after purchase. Again great people they were amazing. But this should have been noticed by them before the sell. I will recommend them but let people know to insist on a better test drive. More