Orange Buick GMC

We had an awesome experience in purchasing our new Lacrosse. Roger met with us and showed us all vehicles we were interested in. He was knowledgeable and helpful and we never felt pressured. It was Lacrosse. Roger met with us and showed us all vehicles we were interested in. He was knowledgeable and helpful and we never felt pressured. It was obvious he was truly interested in us and what we wanted rather than just selling cars. We appreciate his personal style of caring and being there to meet our needs. Sven was also very awesome. From the very beginning of my calling to speak to him about our upcoming needs, his patience and his knowledge was outstanding. When he presented us with the actual features, including the warranty, etc., we were thinking there's no way this price and payment will meet our budget, but to our surprise, we got more than we asked for perfectly priced within our budget...we were extremely pleased. These two gentlemen would be an asset to any dealership. I'm sure glad they were at Orange Buick for me. We have purchased many vehicles during our 38 year marriage; a couple of them from Orange Buick (which has always been pleasant)however, this time was the best experience ever! More

Roger could sell an ice box to an eskimoe filled with snowballs. He listened to Polly's comments and switched her from the Terrane she requested to see, to the Buick Enclave. He worked through her ques snowballs. He listened to Polly's comments and switched her from the Terrane she requested to see, to the Buick Enclave. He worked through her questions on the bigger vehicle, and made her comfortable with the different vehicle. He was astute enough to hear her issues about the Terrane, and realize she needed the larger Enclave to be satisfied. He could not make her satisfied with the third row seating. The third row is a Dealer's choice issue. She loves her Red Buick Enclave except for the third row seating. Thank's to Roger I believe Polly got the best choice she could. She still wanted a 2013 Rendevous. More

My son made an appointment on Sunday ( Nov.4) to test drive a dodge avenger 3.6L which was advertised on dealer website. When he showed up for his appointment, the car was not there and he was told it w drive a dodge avenger 3.6L which was advertised on dealer website. When he showed up for his appointment, the car was not there and he was told it was sold on Saturday. This same car is still advertised on dealer website today (Tuesday,Nov.6)which I assume is a a bait and switch tactic since the 3.6L is harder to come by. The dealer website is supposedly updated daily. Needless to say, my son is very disappointed as am I. This kind of false advertising and use of bait and switch tactics to get customers in the door is disheartening! I'm so sorry that your dealership has to resort to such tactics to get customers!!! More

Since I purchased my GMC 2 years ago this is the only dealership i go to for service!. This is mainly in part to the wonderful employee, Tom Santiago. Friendly, courteous, honest and all around professio dealership i go to for service!. This is mainly in part to the wonderful employee, Tom Santiago. Friendly, courteous, honest and all around professional. Thank you Tom More

I can't begin to describe how great this exerience has been. I went in with an online printout of three cars I was interested in and explained to Walter what I wanted and what my credit challenges were. been. I went in with an online printout of three cars I was interested in and explained to Walter what I wanted and what my credit challenges were. Tim actually took me out for the test rides and told me all about each car. Roger worked miracles with me to get me the financing I needed and throughout the process, each of them called me at least once to follow up with me, to thank me and to encourage me. When I picked my car up there was a little pull and the service manager squeezed me right in and fixed it right up. While I was waiting, Roger offered me lunch (three times) and Tim and I got into a conversation about Lynard Skynard and other old classic rock that ended with him giving me a thumb drive full of his own personal favorites from his collection. That impressed me the most because he didn't do that to capture my sale - the sale had already been done. It was a gift of kindness, pure and simple. Each of them has since called to check to make sure I'm still happy with my "little red wagon" and their kindness and honest caring about my decision have ensured that no matter what happens in the future, all my service and all my sales referrals will go to them. If I could stand on a street corner and hold a sign for them, I would. If I could pull people in by the hand and say "Look, if you don't buy from these people you're crazy", I would. That's how awesome each and every staff member I came into contact was. Truly the most amazing car-buying experience I've had in my whole life. More

I took my wife's car in for an oil change and by day's end drove away with a 2010 Buick Enclave. We managed to work out some kinks in the deal but in the end we are pleased and love the car. end drove away with a 2010 Buick Enclave. We managed to work out some kinks in the deal but in the end we are pleased and love the car. More

I was at Orange Buick to service my 2002 Rendazvous and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and met Mike Sweeney who introduced me to Roger Menn to show me some used cars. We found a GMC Terrain and Roger was so very helpful with the drive, and selling me the car. I was most appreciative of all his friendliness and help. Armand Precourt More

The workers are very polite. They know customer service and they are giving it to everyone. That was my first experience observing. Every customer had a smile. They were taking their time with each custom and they are giving it to everyone. That was my first experience observing. Every customer had a smile. They were taking their time with each customer. Even when I made my appointment online they were quick to respond. I took my car and had the oil change tires rotate and checked all the fluids. I was out by 8:30am. My appointment was at 7:30am. That's a big WOW!!!!! I am a satisfy customer! More

I barely describe the car concerns for service and they already know what needs to be done to the vehicle. That indicates to me a real sense of dedication to cars and their work. Excellent staff! already know what needs to be done to the vehicle. That indicates to me a real sense of dedication to cars and their work. Excellent staff! More