Orange Coast INFINITI

No follow up with concerns I sent finance manager, Joey, after my purchase a message regarding a question/concern and I never got a response. That was unprofessional in my opin I sent finance manager, Joey, after my purchase a message regarding a question/concern and I never got a response. That was unprofessional in my opinion. I felt as soon as they get the sale they no longer followed up with my concerns. More

High price Charge High prices for my 2003 g35. Other than price service and hospitality was good. Gerardo will take care excellent care of your vehicle. Ask for Charge High prices for my 2003 g35. Other than price service and hospitality was good. Gerardo will take care excellent care of your vehicle. Ask for him. More

Thee best Infiniti dealership This review is way past due. But every single time I’ve come to OC Infiniti they take such great care of Me. I can call a service advisor by the name This review is way past due. But every single time I’ve come to OC Infiniti they take such great care of Me. I can call a service advisor by the name Of Twan and He literally will take care of every need. While still working with Me and my sometimes tight budget. He will give me his honest feedback on what’s very much needed and what can wait for another 5 or so months for next oil change. I’ve tried other Infiniti dealerships but I always make my way back to OC. I’m very big on customer service and OC is theee best. I recommend any and everyone to go there along with seeing Twan. But to be honest anyone is great! More

Service Really liked how the service facility is open early in the morning. Also, the associate was very friendly and accommodative. The only bad thing was th Really liked how the service facility is open early in the morning. Also, the associate was very friendly and accommodative. The only bad thing was that if the associate tells you that the car will be ready at a certain time then the car should be ready around that time. I wouldn't have minded to wait a little longer as long as he was honest. More

More like a "Nissan" dealer, rather than "Infiniti" I bought an Infiniti "Certified" vehicle because the finance manager explained to me that it was the best of the best of all the used Infiniti's. Wel I bought an Infiniti "Certified" vehicle because the finance manager explained to me that it was the best of the best of all the used Infiniti's. Well.....here is literally what I got by purchasing "certified": 1) Missing antenna 2) Missing valve stem caps on tires 3) Missing manual 4) No license plates on front or back. Got pulled over by a police officer for that. 5) The batteries on one of the key remotes were low. 6) The rear quarter panel was heavily oxidized. Looked like possibly repainted with poor workmanship. 7) Front tires were used crappy Chinese tires. I would have expected Infiniti to replace them with safe, known national brands. I bought this vehicle on a rainy day, and therefore, it's partially my fault for not checking the vehicle out thoroughly. Unfortunately, I bought into believing that the vehicle really was the "best of the best," and I did not need to get wet in the rain looking over the vehicle. I wish they would have given me a dry place to inspect it properly. The sales rep and service dept have been responsive to our concerns, but just really disappointed in the lack of care and workmanship they show in preparing their used vehicles........especially when they call it "Infiniti Certified"..........very embarrassing. More

Great service and friendly staff I don’t know why we didn’t come here sooner. I truly believe our positive experience has all to do with Tuan. He took excellent care of us and our QX7 I don’t know why we didn’t come here sooner. I truly believe our positive experience has all to do with Tuan. He took excellent care of us and our QX70. More

Exceptional customer service What a pleasant surprise to be greeted with such a friendly service department . Mr Tuan arranged for me to be shuttled to a local shopping center. I What a pleasant surprise to be greeted with such a friendly service department . Mr Tuan arranged for me to be shuttled to a local shopping center. I was kept informed of my service needs and the status of my car. I have been a customer with Infiniti with a previous purchase but was never so impressed with the excellent customer service. More

Great experience! Had great customer service and really worked with me. I worked with Adam and Karim from Internet sales. They were helpful and didn't pressure me for t Had great customer service and really worked with me. I worked with Adam and Karim from Internet sales. They were helpful and didn't pressure me for the sale. Worked with me and listened to all my needs. Got a excellent deal and excellent service. More

Excellent Eduardo gave me and my car excellent care and customer service. He arranged for a loaner so I could get on with my day and had the car done exactly w Eduardo gave me and my car excellent care and customer service. He arranged for a loaner so I could get on with my day and had the car done exactly when he promised it. Thank you! More

Great service Kevin our service representative looked after us very well. He fixed our issue quickly and kept us fully informed. I had an appointment and was in a Kevin our service representative looked after us very well. He fixed our issue quickly and kept us fully informed. I had an appointment and was in and out in the loaner which was ready in less than 5 minutes. More