Orem Toyota

The tech left us sitting in the waiting room. Didn’t bother to tell us the car was ready. Luckily I looked outside and saw it sitting in the parking lot! We drove up from Helper. Didn’t bother to tell us the car was ready. Luckily I looked outside and saw it sitting in the parking lot! We drove up from Helper. More

The first part of my service was fine the attendant was attentive to my requests and the service was completed in a timely manner. That’s when the trouble began. As I approached my vehicle in the parking attentive to my requests and the service was completed in a timely manner. That’s when the trouble began. As I approached my vehicle in the parking lot I notice the running board was down. Funny, I have not used the running board in over two months. The vehicle doors were closed so the running board should have been retracted. I opend the car door and noticed the auto button was on. Why? I immediately went back into the service are and asked for Enrique to come take a look at my car. His response was have you been off road recently? That pissed me off. My vehicle has never been on dirt. We talked a bit I asked to bring it back into the shop for evaluation. We tried to engage and disengage the the auto switch. No luck the board would not retract. He recommended I take it to the car wash and hose it down maybe there was some dirt or ice blocking the mechanism. As I departed the lot I noticed the light on my dash for the running board was on. After a few feet the running board retracted and the light turned off. I went to the car wash and hosed down the running board. It did solve the issue the running board still did not retract until I moved the vehicle. For reference there is not issue with the passenger side running board Questions Why was the running board auto switch turned on. Obviously the mechanic working on my vehicle engaged the switch. Why? There was no need, I was only having my tires rotated. The bigger question is why the attendant or mechanic did not mention the issue when I was checking out. Did they not observe. Or did they think I wouldn’t notice. I want to bring the vehicle back in and I want to get the problem resolved. More

I have been very pleased with the service I need on my car. I also have been treated so well by those who have helped me. car. I also have been treated so well by those who have helped me. More

Great service, just don’t appreciate the “up sale” where they add so many services it turned a simple oil and filter change into over $900! they add so many services it turned a simple oil and filter change into over $900! More

The service center performed professionally as I expected. I like the appointment system and drive in setup. expected. I like the appointment system and drive in setup. More

Jaleesa and Ryley were great. Very personable, knowledgeable and easy to work with. Working with them was flawless. Josh was very knowledgeable but was late and I had to have h Very personable, knowledgeable and easy to work with. Working with them was flawless. Josh was very knowledgeable but was late and I had to have him tracked down for our appointment. Then he asked if I could wait an additional 15-20 minutes until his meeting ended. I also felt he was quite pushy with the extended warranty. Josh was able to answer all my questions and walked me over to Matt( I think that’s his name) who took down the specs that I wanted for window tint. Overall my experience was good More

Waited longer than was told for my camary. Didn't have all the features that it was suppose to have on the car. Didn't get the run down of the car from the salesman. Will not be doing busin Didn't have all the features that it was suppose to have on the car. Didn't get the run down of the car from the salesman. Will not be doing business with Brent brown again More

Fast and great service, I enjoy coming to this dealership to get my car serviced. to get my car serviced. More

I was lied too about multiple items that I went over with the sales rep. The bed of the truck is really banged up. the sales rep. The bed of the truck is really banged up. More

Since the first time I talked to Brock he was the utmost respectful and helpful he went above and beyond to find me the right car that fits me and my needs thank you very very respectful and helpful he went above and beyond to find me the right car that fits me and my needs thank you very very More