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Orem Toyota
Orem, UT
7,690 Reviews
Where we're bending over backwards to be your Utah car dealership of choice.
If you are in the market for a new Toyota our friendly and knowledgeable staff is committed to making sure you drive away happy.
As a leading Utah car dealership, Orem Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 7,690 reviews
November 24, 2022
We felt bad because they didn’t receive us the cash; we signed the contract but they gave the car to another customer. signed the contract but they gave the car to another customer. More
by Victoria
Verified Customer
November 24, 2022
Brent Brown has been really good to work with throughout the whole process, from helping us get into the vehicle we wanted at initial sale to taking care of all our service needs. We highly recommend them! the whole process, from helping us get into the vehicle we wanted at initial sale to taking care of all our service needs. We highly recommend them! More
by D.CHRISTENSEN77
November 23, 2022
Very friendly and helpful. The only complaint is that we had to call and check on if the car had made it there or not and there was no owners manual at all in the car when we w The only complaint is that we had to call and check on if the car had made it there or not and there was no owners manual at all in the car when we went to get it out and look through it. Hopefully they will mail it to us since we live 1 1/2 hrs away. More
by NJCALLISTER
November 23, 2022
Everyone was Friendly, knowledgeable, listened to the problem, parts were ordered and were ready for installment. problem, parts were ordered and were ready for installment. More
by EDJEDWARDS604
Employees Worked With
November 23, 2022
Great service! very easy and fast.I been coming here for the las 14 years ! very easy and fast.I been coming here for the las 14 years ! More
by batzy1021
Employees Worked With
November 23, 2022
I was told the diagnostic fee would be 140. It was then upped to 280. I have no idea why the promised amount doubled, and we weren’t even told this was a possibility. Our car was kept for four It was then upped to 280. I have no idea why the promised amount doubled, and we weren’t even told this was a possibility. Our car was kept for four days, and we had to call 20 or so times to get anyone to respond. To get any response usually took us calling 4-5 times and leaving multiple messages, and ultimately refusing to get off the phone until we heard from someone. We had an appointment, and it was clear nothing was done on our car at the time of the appointment, and we never received any contact unless we initiated it. Very bad customer service, very bad communication, and no transparency as to how much a diagnosis will actually cost. Very frustrating. I have paid Brent Brown thousands of dollars on my several Toyotas over the years, and this was by far my worst experience. More
by D
Employees Worked With
Brandon Wilson
November 22, 2022
Could communicate better about the status of the car and when it gets finished. My daughter took the car in but was never really notified ( nor was I) after 2 hours she asked if it was done ( which it was) when it gets finished. My daughter took the car in but was never really notified ( nor was I) after 2 hours she asked if it was done ( which it was) but she couldn’t say if it had been done for an hour, or 5 minutes after she inquired? More
by Budbate88
Employees Worked With
Brandon Wilson
November 22, 2022
Enjoyed working with these amazing group of people. They were easy-going, fun, and informative throughout our visit. They were easy-going, fun, and informative throughout our visit. More
by lika7768
November 21, 2022
Vey good service and kind people. They always remember our names and take great care of us They always remember our names and take great care of us More
by Richard Branscomb
