Orem Toyota

Trust worthy Sometimes as a lady it’s hard to walk in and say “I think my car is making a noise” and not feel stupid. But they totally listened to my concern and f Sometimes as a lady it’s hard to walk in and say “I think my car is making a noise” and not feel stupid. But they totally listened to my concern and found the “noise” they ordered the part in and had it replaced the next morning. They even had a look and figured out it was under warranty which saved me $400 More

Morgan is Fantastic!! Morgan calls me by name, remembers me and my vehicle and takes the time to let me know a general overview of my vehicles status. He acts like he enjoy Morgan calls me by name, remembers me and my vehicle and takes the time to let me know a general overview of my vehicles status. He acts like he enjoys helping me and it keeps me coming back! More

Awesome We were treated great the price was great and the people were great it was an all around great experience. No tricks or half truths like other dealer We were treated great the price was great and the people were great it was an all around great experience. No tricks or half truths like other dealers More

Great Service , I was there for a recall and Ryan helped me through the process and promptly called me to let me know when the vehicle was ready. , I was there for a recall and Ryan helped me through the process and promptly called me to let me know when the vehicle was ready. More

El Unicorn My brother was wanting to go in to look at some Tacomas, with one in particular that he was interested in. Brent Brown Toyota had a lot of options, bo My brother was wanting to go in to look at some Tacomas, with one in particular that he was interested in. Brent Brown Toyota had a lot of options, both new and pre-owned. The car lot was very organized and easy to look around. We found a different one that had so much more than what he was even looking for that it ended up being called a Unicorn being that it was 7 years old with 45K miles on it. Max was super patient and friendly with us both. All of the other sales consultants were welcoming and would stop and say hi and talked with my brother, making him feel comfortable with his first car buying experience. Max was very knowledgeable and explained things simply. Overall, it was just a great experience and I recommend anyone to go and see Max Veas! The only thing that I would change is I should have been on half the deal since I rode with my brother to the dealership and sat with him throughout the whole process. More

Bad break advise I came in for my regular service and afterwards was told I needed new brakes right away 1/32 left. I didn’t have time for the service so I went to ano I came in for my regular service and afterwards was told I needed new brakes right away 1/32 left. I didn’t have time for the service so I went to another place that does brakes. They looked at the brake pads and there was plenty of pad left. I’m not happy that a service was recommended when it was not yet needed. I probably will take my business elsewhere. My trust in Brent Brown service is gone. More

not impressed showed up 10 min early, waited 15 minutes to get chked in. 3rd of 4 free service appointments. No car wash again. 3 for 3. Not impressive. temp was showed up 10 min early, waited 15 minutes to get chked in. 3rd of 4 free service appointments. No car wash again. 3 for 3. Not impressive. temp was over 90, I had dropped my wife off at IHOP, I walked over to eat lunch with her, she had been waiting 25 min by then. I called the dealership after our lunch and requested a quick pick up as IHOP is very close by, but it was very hot and didn't want her to have to walk to the dealership in the heat. We are mid 70's. As nobady could take 3 minutes to come and get us we walked, took us 30 min. I was offered a comp slip for a free car wash, when I asked if my car had been washed... I declined. 3 for 3 as I see it. don't think I'll buy from this dealership again. More

Great customer service I took my Highlander in for a check engine light. They discovered that my gas cap wasn't on tight and that caused the check engine warning. Even tho I took my Highlander in for a check engine light. They discovered that my gas cap wasn't on tight and that caused the check engine warning. Even though they ran the codes, they didn't charge me for the test. I'll bring my car back any time! And I love the shuttle service! More

Wouldn't Take my Toyota anywhere else in Utah! This is without a doubt the best Toyota Dealer/Service Center in Utah. I've been to others, and there have been times I had to bring it to Brent Brow This is without a doubt the best Toyota Dealer/Service Center in Utah. I've been to others, and there have been times I had to bring it to Brent Brown to fix what other Toyota Dealers/Service Centers messed up. More

Do your homework and ask for Ismael A couple of people at Brent Brown really shine and make it worth going back. Huge xxxxxxto Ismael Flores, who's genuine good nature, great service, ha A couple of people at Brent Brown really shine and make it worth going back. Huge xxxxxxto Ismael Flores, who's genuine good nature, great service, hard work, and attention to detail make him a pleasure to work with. Also very nice working with Ryan Bell. Their service and fairness is what really earned that 4th star. While I did not appreciate the overall lack of transparency and being patronized by the finance department, I very much appreciate the way Ismael really stuck with me to help me find what I wanted and negotiate what I felt was a fair price for both of us. Definitely do your homework going in and be prepared to work for it, but Ismael will treat you right and you'll find a great selection of cars. You can't go wrong with a Toyota. More