Orem Toyota

Quick and easy service I was able to easily schedule my service online which I liked. I was able to get my car serviced a tail light fixed and everything went pretty smooth I was able to easily schedule my service online which I liked. I was able to get my car serviced a tail light fixed and everything went pretty smooth Lee. I had a great experience this time. Thank you More

Great service I've always had a very positive and prompt service on my vehicle. Friendly, knowledgeable, and take the time to explain things to me. Vehicle mainte I've always had a very positive and prompt service on my vehicle. Friendly, knowledgeable, and take the time to explain things to me. Vehicle maintenance can be something you put off because you don't want to deal with it - I don't feel this way when working with Brent Brown Toyota Service Department. More

Trustworthy The last time I came in for a service check, it was a negative experience. However, Russell was able to do my 30000 mile service check up this time an The last time I came in for a service check, it was a negative experience. However, Russell was able to do my 30000 mile service check up this time and it went smoothly. It was fairly quick, he told me how the check went and what to experience next time. I felt like I could trust what he was saying. More

Everyone was friendly This was my first time bringing my car in for services but the staff were super friendly and took the time to explain everything. The only downside wa This was my first time bringing my car in for services but the staff were super friendly and took the time to explain everything. The only downside was that l I ended up leaving an hour later than expected because my paperwork got lost. That's more on me though because I didn't think to ask about the status of my car. But as soon as they noticed that I was still there everyone rushed to help me out and were very nice and accommodating. Thank you so much! More

Great Service Department We always have great service when we bring in our RAV4. Russell was very friendly and we got service with a smile. Thank You. Merry Christmas. We always have great service when we bring in our RAV4. Russell was very friendly and we got service with a smile. Thank You. Merry Christmas. More

Good Service Department, bad experience with purchase. Kerry was a good salesperson to help us decide on the car that would fit our need. When we talked to the Finance Person (Nate) he told us things that Kerry was a good salesperson to help us decide on the car that would fit our need. When we talked to the Finance Person (Nate) he told us things that weren't true. The car was suppose to be delivered to the dealership in 3-4 days. It was over a week. We found 2 problems which took over a week to get taken care of. This information will come in handy later in this story. After a couple of weeks I noticed a small chip in the windshield. I got it fixed, but as I was thinking about it, I realize that I had not gotten any rocks hitting my windshield and it was out of my normal vision. Therefore, I believe it was there when I bought the car and missed by myself and the dealership inspection. Over the next 3 weeks we make multiple trips to the dealership trying to verify the information that Nate had told us about the warranty and maintenance agreement. Nate keep telling us the same thing even though we couldn't find anything in the paperwork to verify. Since I drive a lot, after 4 weeks I came in for my 5,000 mile service. At this visit I was told that Nate was wrong about the maintenance agreement. I was also told that the left front tire had a nail in the sidewall. Since there was no way I could of noticed this in the inspection and the dealership missed other items, I believe this might have been in the tire when I purchased. I would told it wasn't leaking air and safe to drive. Right after this appointment I went into Nate's office and setup an appointment for my wife and I to meet with him the next day. When we came in the next day, he was out sick. No notice to let us know that he won't be there. We talked to another finance person and verified that Nate wasn't telling us the truth. This was on a Thursday. My wife and I talked about it and decided to cancel our warranty and maintenance agreement. I called to talked with Karen (Customer Service). She was out of the office until the next week. We had a meeting with her on Monday. Cancelled the warranty and maintenance agreements. The only other thing she offered was to sell us a tire at cost and installing for free, $191.00. I wasn't happy, but agreed. Several days later I stopped at Discount Tire, since they sell the same brand of tire. The quoted me $155 plus install, totally $195.00. I guess I learned a lesson. Don't believe anything unless it is in writing and when doing an inspection require it being on the rack so I can look under the car. I'm not positive that the windshield and the tire was before I took possession, but with all the other problem, the dealership should have at least replaced the tire. More

Great people Buying a car should always be a good time,not a high pressure debate. I felt that my time spent with the sales people at Brent Brown was comfortable a Buying a car should always be a good time,not a high pressure debate. I felt that my time spent with the sales people at Brent Brown was comfortable and productive. Thanks More

Great aftermarket mods experience! Got a 3” lift, new Black Rhino wheels and BFG KO2’s. My 4Runner Limited looks incredible! Plus, you won’t void your warranty if Brent Brown Toyota doe Got a 3” lift, new Black Rhino wheels and BFG KO2’s. My 4Runner Limited looks incredible! Plus, you won’t void your warranty if Brent Brown Toyota does your lift. Very happy! More

Rylee was the best!! Rylee was the best, she was patient with me, I came in several times for test drives , I was wishy washy about what I wanted to do and she helped me d Rylee was the best, she was patient with me, I came in several times for test drives , I was wishy washy about what I wanted to do and she helped me decide. She was always happy and had a smile. She was easy to deal with and was very helpful and informative, She was quick to respond and always made time for me right away on short notice. PRESTON COOK . More

Personable and knowledgeable We had a great experience at Brent Brown Toyota. We went there thinking we wanted a 4Runner, and with the help of Todd, we realized we actually wanted We had a great experience at Brent Brown Toyota. We went there thinking we wanted a 4Runner, and with the help of Todd, we realized we actually wanted a Highlander. We love our new Highlander! Todd met with us ANY time we had questions and helped us get a great deal on our new Highlander. When we wanted specific features, he found us exactly what we wanted at a price we were very pleased with. We couldn’t have asked for a better experience! More