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Orem Toyota

Orem, UT

4.3
7,703 Reviews
Where we're bending over backwards to be your Utah car dealership of choice. If you are in the market for a new Toyota our friendly and knowledgeable staff is committed to making sure you drive away happy. As a leading Utah car dealership, Orem Toyota sets the standard in providing excellent and reliable vehicles at our best possible prices. We understand that your new car is an investment, and we strive to meet or exceed your expectations every time you come to see us.
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1400 South Sandhill Road

Orem, UT

84058

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Showing 7,703 reviews

March 09, 2024

Can’t get them to communicate with us. We have multiple concerns and questions. All important things like contract. Details are mystery. More

by REICH_STUFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas McCaman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colby Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

Hello, Customer satisfaction is our top priority. We would like to learn more about your recent experience here at Brent Brown Toyota. Please reach out to us at your earliest experience so we may discuss this in further detail. Thank you, Customer Relations Manager 801-223-4406

March 08, 2024

These employees are absolutely awesome! Always there to help right when you drive up to maintenance your vehicle! Thanks again More

by marylouhub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate the feedback about our devoted staff at Brent Brown Toyota. Thanks for choosing us to take care of your vehicle's maintenance needs.

March 08, 2024

The service department here is fantastic! !! Lani is always very friendly and helpful. I would never take my Toyota anywhere else!!! More

by Brian B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We're glad to hear that our team provides you with helpful service for your Toyota here at Brent Brown Toyota. Your loyalty means a lot to us.

March 07, 2024

Fast and excellent service with our highlander toyota. They were very helpful and knowledgeable thank you More

by Zulmamar33
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind words about the speedy service you received at Brent Brown Toyota. It's good to hear our team was able to assist. Thank you for choosing us.

March 07, 2024

Andrew is great to work with - he is always busy making my vehicle is being serviced correctly and on time. Thank you Andrew! More

by christinesorenson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your positive feedback about our team at Brent Brown Toyota. It's good to hear that your vehicle service went well and was on time. Thank you for choosing us.

March 07, 2024

Its hard to find a service agent that will actually listen to you. They are always in a rush and, quiet frankly, I feel like they see customers as a burden. More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaron Maxfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

Hello, George. Your feedback is important to us here at Brent Brown Toyota and I would like to speak with you regarding the level of customer care you received while working with our Service Team. Please give me a call at your earliest convenience. I look forward to hearing from you. Customer Relations Manager 801-223-4406

March 05, 2024

Orrin was so kind and helpful! He really seem genuinely interested and wanted to help. More

by JTALEXANDER8
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

We appreciate your kind words about our team at Brent Brown Toyota. It's great to hear of their dedicated service during your visit.

March 05, 2024

I had a good experience getting my car serviced at Brent Brown. Orrin Skinner was very friendly and knowledgeable . More

by cresmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2024 -

Orem Toyota responded

It's wonderful to know our team and Brent Brown Toyota were able to provide you with a satisfactory service experience. Thank you for sharing your feedback with us.

March 04, 2024

Great service from car drop off at service center through pickup upon completion. Service advisor Logan went over service report and answered any questions I had. Service completed in a timely manner. Emp More

by gorjc9
Recommend Dealer
Yes
Employees Worked With
Logan Simkins
Mar 14, 2024 -

Orem Toyota responded

Thank you for taking the time to share about your experience at Brent Brown Toyota's service center. It's wonderful to hear that our team was informative and approachable throughout your visit. We appreciate your feedback on our timely delivery of services as well.

March 04, 2024

I have been very disappointed in your customer service. We liked our salesman but the finance guy was very rude. He yelled at our sales guy in front of us and it was very inappropriate. I have called three More

by TRACEELSHELTON
Recommend Dealer
No
Employees Worked With
Charlie Hook
2.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Elliott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Jacobson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know who Kaua Pouha is he is not who sold us our truck
Mar 14, 2024 -

Orem Toyota responded

Hello, Your feedback is very important to us here at Brent Brown Toyota. When given the opportunity, we would like to speak with you about the level of customer service and communication you received from our Sales Team. Will you please reach out to us directly so we can discuss this further? Best regards, Customer Relations Manager 801-223-4406

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