Orem Toyota - Service Center

They didn't order the part needed to complete the service when I drove there for the appointment. The second time I had them call me when the part arrived. Then they didn't make an appointment time and date when I drove there for the appointment. The second time I had them call me when the part arrived. Then they didn't make an appointment time and date to put it in. I made the appointment arrived and there was confusion as to whether there was a part to fix my car or not. Eventually, the part and order was found and the car was fixed. More

Check Rear seat indicator comes and they said they can’t do anything about it do anything about it More

Great service from setting up my appointment to completion! I brought my Rav4 in, the tech took it from there. They already had my information prepared and they went to work on my vehicle. They tex completion! I brought my Rav4 in, the tech took it from there. They already had my information prepared and they went to work on my vehicle. They texted me, my technician handed me my paperwork and asked if I need anything else. Showed me where my vehicle is parked and off I went! Thank You! More

I had a couple experiences where I felt that this dealership was not interested in taking care of me as a loyal customer. I also work with two people who have had similar experiences here. dealership was not interested in taking care of me as a loyal customer. I also work with two people who have had similar experiences here. More

It took two hours instead of the promised 90 minutes and there was no food or drinks like Honda offers. I even arrived right on time. It feels like there is just a checklist of things they say I need to do there was no food or drinks like Honda offers. I even arrived right on time. It feels like there is just a checklist of things they say I need to do instead of actually looking and checking if it needs to be done. I literally had the filters changed about three months ago and they said I had to have it done. It feels a little slimy. I also got a text from them saying that I hadn’t been there for 10 months. What? Try four months ago. Get it straight and start treating me like a valued customer, not a cash cow. More

Thank you for taking such great care of my car all these years I TRUST YOU! years I TRUST YOU! More

This is the only place I take our vehicles for regular maintenance. The staff is always awesome. maintenance. The staff is always awesome. More

The personnel are wonderful! I had to wait way too long at my last appointment though! I had to wait way too long at my last appointment though! More

Slow and inconsiderate awful customer service. No directions given for waiting for service to be done or refreshments offered. No directions given for waiting for service to be done or refreshments offered. More

Good service. Didn’t try to sell me a car while mine was in the shop. I was expecting that as my car had 210,000 miles on it. Thank you. Although, they had to call Didn’t try to sell me a car while mine was in the shop. I was expecting that as my car had 210,000 miles on it. Thank you. Although, they had to call and ask what the car was in there for. Overall good job. However, I had to straighten some things out under my hood. They did not replace the cover over the brake fluid container correctly. More