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5,142 Reviews of Orem Toyota - Service Center
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Verified Customer
July 18, 2022
Milani handled both our Tacoma and our Highlander. She is very responsive, friendly, and clear in her communications. I know we pay a bit more for service when taking our cars to a dealer but they are She is very responsive, friendly, and clear in her communications. I know we pay a bit more for service when taking our cars to a dealer but they are always working with us to get any issues that come up. Because of Brent Browns Service department, we will continue to have our car maintenance done there. More
by spence0
Employees Worked With
July 15, 2022
Your service department was very helpful and very professional they explained everything to me You do everything in the time you matter I don’t have to wait too long thank you very much professional they explained everything to me You do everything in the time you matter I don’t have to wait too long thank you very much More
by RRJONES34
Employees Worked With
Other Employees :
Brandon Wilson, Braxton Ables
July 15, 2022
Larry Terry went out of his way to make sure I was satisfied with the service on my 2013 Tacoma. He succeeded. Under previous management I had not been treated well, and had not planned on returning satisfied with the service on my 2013 Tacoma. He succeeded. Under previous management I had not been treated well, and had not planned on returning to this dealership. The current repair work was successful and the air-conditioning works better than it has the entire time I’ve owned the truck. Larry Terry has changed my opinion of Brent Brown Toyota. More
by Jeff
July 15, 2022
I was unimpressed that I was not offered anywhere to sit and cool off. Most importantly I am not sure why I was asked which number would be best for them to contact and then it was completely ignored and th and cool off. Most importantly I am not sure why I was asked which number would be best for them to contact and then it was completely ignored and they texted my husband's number instead. He was not with me and that number was not given as the contact number. It was the number from last service visit but he couldn't bring the car this time because he had to conduct a board meeting. Each message that the tech sent caused the entire meeting to be interrupted so he could forward the message to me. Why ask me for my contact number to completely ignore it? This lack of detail to such a simple thing was displayed to an entire room of people, which by the third message was amusing to them. I found it however to be disrespectful and was highly annoyed that I had to receive forwarded messages from my husband. Did the technician have an issue with contacting the female on file or was he just lazy? More
by MOM2RWH
Employees Worked With
July 14, 2022
It’s big and like a well oiled machine. It’s a shame The service center needed to use the trailer for their computers, which the Internet wan’t working too well. It was clean, neat, and ha It’s a shame The service center needed to use the trailer for their computers, which the Internet wan’t working too well. It was clean, neat, and had smiling employees. Love the chair waiting area and free water. They were prompt in our service. More
by nkfarm
Employees Worked With
Jose Mendoza, Jerrod Fillmore
July 14, 2022
After a miscommunication about how long my service appointment would take, they did everything they could to rush the appointment. Very professional and helpful. appointment would take, they did everything they could to rush the appointment. Very professional and helpful. More
by no2
Employees Worked With
July 14, 2022
Here at karl malone toyota, they have charged me for two and a half hours of labor, to change a part and they only spent an hour, what do you think, I will not return. and a half hours of labor, to change a part and they only spent an hour, what do you think, I will not return. More
by cdmusic4
Employees Worked With
danielle miles
July 13, 2022
When additional problem was found fixed next day. Gave discount and was polite. Wished they would have noticed before we left tho Gave discount and was polite. Wished they would have noticed before we left tho More
by TIMOTHY_GAIN
Employees Worked With
July 12, 2022
Have been really dependable and the customer service is good. I really like that they give me options and don't force the options. good. I really like that they give me options and don't force the options. More
by r_flitton
Employees Worked With
