Orem Toyota - Service Center

Untrustworthy. Bought my car there with the warranty, had a few issues so I took it in for repair. They “didn’t have a rental” but then when I asked again they magi Bought my car there with the warranty, had a few issues so I took it in for repair. They “didn’t have a rental” but then when I asked again they magically found one. They had my car for 6 days. Joel called and said it was ready to be picked up and that it would be $250 for the repairs that weren’t covered although the warranty was comprehensive, so it should’ve covered everything plus the rental, I questioned the cost and he said would try something, put me on hold then said okay it worked it’s going to be $150 and I asked for an explanation of the cost, he said $100 for the deductible and $50 for the reprogramming of the window. When my husband picked it up, it ended up being $100 but one of the issues wasn’t fixed. Because they were busy we had to make an appointment 2 weeks out. I SCHEDULED a time and day to drop it off when I dropped it off they had it for over 24 hours before working on it, I know this bc they didn’t have a rental to give us so I was in close contact with them bc we didn’t want to be careless for another 6 days. There’s no much more detail to the story but overall, they were super UNORGANIZED, MISLEADING, and NOT TRANSPARENT. More

Brandon was great to work with. Made sure I had my issue resolved in a timely manor. Made sure I had my issue resolved in a timely manor. More

Great service. Great waiting area. Clean, professional environment. Available service openings without delay. Polite, knowledgeable staff. No surprises. Great waiting area. Clean, professional environment. Available service openings without delay. Polite, knowledgeable staff. No surprises. More

They were very professional and willing to take the time to work with me on a previous sell. They were fast with the maintenance that was done. Very happy. to work with me on a previous sell. They were fast with the maintenance that was done. Very happy. More

The service department was great! Fast efficient and did a great job with my oil. Change and inspection. Fast efficient and did a great job with my oil. Change and inspection. More

Drew was my service rep and did an outstanding job of explaining current and upcoming servicing. He also pointed out to servicing that were not required at low mileage and were actually done intro consec explaining current and upcoming servicing. He also pointed out to servicing that were not required at low mileage and were actually done intro consecutive years which is alarming. More

I appreciate that they have clear pricing and let you know what’s what before they do anything so you can choose. know what’s what before they do anything so you can choose. More

Joel found a car wash, discounted my fee. I just wish for better Communication. Thanks I just wish for better Communication. Thanks More

Always takes good care of me when I come In for service. Friendly and fast. Friendly and fast. More