Orem Toyota - Service Center

I always feel confident when I take my car to Brent Brown, and have always been happy with a job well done. And, always friendly service! Brown, and have always been happy with a job well done. And, always friendly service! More

He went beyond in giving me excellent customer service. He offered me help (which no one has offered before at his dealership) AND found a solution to my problem. He should be the manager to train others He offered me help (which no one has offered before at his dealership) AND found a solution to my problem. He should be the manager to train others on customer service. I have been with Brent Brown for years and it has been a few years since I received this type of service. More

While the customer service was very good, my vehicle left worse than it arrived. I went in for an emissions check, had to drive it after to make sure it would pass. I drove my vehicle for a week with no issu worse than it arrived. I went in for an emissions check, had to drive it after to make sure it would pass. I drove my vehicle for a week with no issues. I brought it back in to pass the test. I received a call that my vehicle was ready. I tried to pick it up and it was clearly not right. My truck was shaking violently and then it was suggested that I have over a thousand dollars worth of repairs. The issues were not there before I left my truck at this location. The great customer service does not make up for the major issues with their mechanics. I will not return and will be finding a trustworthy place to fix the damages accrued during my vehicles time at Brent Brown. More

I take my Toyota vehicles to Brent Brown for over 6 years. Been happy with the service but this latest service and not to bagger on the service member, but maybe it was his first time or first week. I years. Been happy with the service but this latest service and not to bagger on the service member, but maybe it was his first time or first week. I got checked in and gave in all my info and waited for close to 2 hours. I decide to go ask the status, he tells me that he called and he announced my name over the intercom. I asked to see the number and he put in the area code number wrong. Put in (802) went it should be an (801). Of the amount of people with Utah area code number he placed mine as (802). I was in the waiting room and never heard my name announced, so that was a lie. But I will still continue to bring my car to Brent Brown. More

Good job took care of my problem would recommend them for service. Price is right love my Toyota !!!!!!!!! Would return for service again look forward to next visit service. Price is right love my Toyota !!!!!!!!! Would return for service again look forward to next visit More

Very fast service when we didn’t have appointment. We were in Provo and engine lite came on and they took us in. Live 80 miles away. Much appreciated! were in Provo and engine lite came on and they took us in. Live 80 miles away. Much appreciated! More

Communication between departments was poor, and this nearly cost me a wasted trip to the dealership. When asked to come in for emissions I asked to get an oil change and the same time. At the time it wa nearly cost me a wasted trip to the dealership. When asked to come in for emissions I asked to get an oil change and the same time. At the time it was said that this would be ok. However it want communicated and thus the service department didn’t have the needed items to perform this service. More

Amazing service, and customer friendly staff. Highly recommend servicing or buying a vehicle here. The service is fast, clean, amazing, and always completed when stated. recommend servicing or buying a vehicle here. The service is fast, clean, amazing, and always completed when stated. More

New employees didn’t know where I should go for the work I needed to have done. No problem. Everything else was like clockwork! One got me hot chocolate! They were very nice! I needed to have done. No problem. Everything else was like clockwork! One got me hot chocolate! They were very nice! More

Dan was great. I felt he went the extra mile for me. He answered some questions I had. He gave me a print out for the service. Explained my next service. answered some questions I had. He gave me a print out for the service. Explained my next service. More