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Orem Toyota - Service Center

Orem, UT

4.2
5,076 Reviews

5,076 Reviews of Orem Toyota - Service Center

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April 13, 2024

Fast service, just wish they would have asked before airing up my tires, I just got them to where the tread all hit the road, now I’m running on the center of the tread again. More

by jerrytwoelk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 13, 2024

Did a great job getting my car repaired. The service was friendly and efficient. And thanks for the discount! This is where I always take my cars. More

by AJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Orem Toyota responded

Thanks for sharing your experience at Brent Brown Toyota. Our team strives to provide friendly and efficient service. Your loyalty means a lot to us.

April 12, 2024

Great job perfect timing customer service was great thank you for treating me well and servicing More

by toddbona64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Orem Toyota responded

We appreciate the positive feedback on our customer service team at Brent Brown Toyota. Thanks for highlighting our timing and treatment standards.

April 12, 2024

The service advisor who greeted me as I was leaving my vehicle was kind, and very personable. He was able to get my vehicle serviced; even though I didn't have an appointment. He let me know that the part More

by starcurley42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Tate
Apr 16, 2024 -

Orem Toyota responded

We appreciate the kind words, and it's great to hear that our team was able to help with your vehicle’s service despite not having an appointment. At Brent Brown Toyota, we aim for all of our clients to feel valued and well taken care of.

April 11, 2024

Good service and I am happy for that …. Keep having your customers happy …. Good job More

by maruvi24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

We appreciate your positive rating and kind words about the service at Brent Brown Toyota. Customer satisfaction is a top priority for us - we're glad it shows in your experience.

April 11, 2024

Andrew was great! Very personable and made sure to give me the information I needed. More

by Cheyenne
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

It's good to know our team at Brent Brown Toyota impressed with their personability and assistance. We appreciate your positive feedback.

April 11, 2024

Pleased with their service (at no charge! ). But, they kept the car overnight without a phone call to us. More

by CLEWIS1837
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2024

Even with an appointment, I waited 3 hours for my regular service! There were no updates, and they didn’t give me a summery paper when I left. The workers were nice, but that was about it. More

by REESERACHEL25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t see the people I worked with in these categories.
Apr 13, 2024 -

Orem Toyota responded

Hello, We are glad to know that you had a nice experience with our Service Team. However, we would like to speak with you about the level of customer care you received during your appointment. Please reach out to us at your earliest convenience. Sincerely, Customer Relations Manager 801-223-4406

April 10, 2024

You didn’t fix the idle speed after you put in new thermostats for $600. More

by DKSAND
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaua Pouha
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2024 -

Orem Toyota responded

Hello, Customer satisfaction is our top priority. We would like to learn more about your recent experience with our Service Team regarding a new thermostat. Please reach out to us at your earliest convenience so we may discuss this further. Sincerely, Customer Relations Manager 801-223-4406

April 10, 2024

Buena atension lo único es que no limpian las manchas de las manos de aceite More

by rey75227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Butcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Kitchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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