Back

Orem Toyota - Service Center

Orem, UT

4.2
5,105 Reviews

5,105 Reviews of Orem Toyota - Service Center

Sort by
December 29, 2023

Excellent experience! So helpful and quick, very friendly employees that made me feel comfortable even when I didn't know the first thing about my car haha! The employee w More

by miadover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Orem Toyota responded

Thank you for choosing Brent Brown Toyota. We are glad you found our Service Team to be so knowledgeable.

December 29, 2023

I’m dissatisfied my recent oil change. They left my old sticker on the windshield and put the new one on crooked. They left the paper from the back of the windshield sticker on my console. More

by stephaniemwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kaua Pouha
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 28, 2023

I choose Bb Toyota for the following reasons! Great salesman, Lane Brown , one of the best!!! Management , Larry Terry, now retired, Milani Hedquist in service!!! Exceptional people and my relati More

by rmcar7500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Hook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lane Brown
Feb 06, 2024 -

Orem Toyota responded

Thank you so much for the positive review! We are glad we could help take care of you and your vehicle.

December 26, 2023

I hate how you make an appointment and it still takes 1. 5 hours for an oil change and tire rotation. I can’t wait for go through my free ones so I can go else where with much quicker service without an appo More

by yardasl
Service Time
Recommend Dealer
No
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Orem Toyota responded

Hello, Thank you for taking the time to leave your feedback. If you'd like to discuss the timeliness of your recent oil change or our shuttle service, please feel free to contact us. Best regards, Customer Relations Manager 801-223-4406

December 21, 2023

I was able to get an appointment at a time convenient to me. I was attended to quickly and professionally and felt that I was kept informed throughout the process. I was in-and-out in about 1 1/2 hrs. It More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Orem Toyota responded

We strive for a high level of customer satisfaction in all aspects of our dealership. Thanks for the recommendation, and have an amazing day!

December 21, 2023

If it wasn't for Andrew I probably wouldn't go the Brent Brown Toyota for service. He is always honest with me. I took my car in a couple weeks earlier to a different service rep and they didn't fix the p More

by jmgarf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Orem Toyota responded

Thank you for your review. Glad everything went well during your visit! We look forward to working with you in the future.

December 20, 2023

Everyone was great, including the young man who opened the doors for us. It was nothing but a great experience. More

by JERRY.BETHWEATHERFORD
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Orem Toyota responded

We really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 16, 2023

Excellent service, clean shop, professional service. All making the service experience a great time to get my Toyota Tundra serviced More

by anrflores33@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2023 -

Orem Toyota responded

We appreciate the positive feedback on our service experience at Brent Brown Toyota. We're pleased to hear you found our shop clean and professional during your Toyota Tundra's service visit. Thank you, we value your patronage.

December 13, 2023

Brent Brown was very easy to work with to resolve our vehicle's issue. Bonus - Toyota extended warranty took care of repair costs! More

by Jon P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaron Maxfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2023 -

Orem Toyota responded

We're pleased to hear about your positive experience with Brent Brown Toyota's resolutions and that the extended warranty was beneficial. Thank you for sharing.

December 13, 2023

Very fast and efficient. Daniel was very good at what he does. The tire guy (can't remember his name) also knows his stuff very well. More

by JMOUNT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2023 -

Orem Toyota responded

We appreciate your feedback and positive words about Daniel and our tire team member. Brent Brown Toyota is always here to help with your auto needs.

...
69
...