Orlando Mini

Went looking for a new car, and love the mini, had one years earlier and was ready for another. Found the car and started the negotiation process. I stated twice when we started that i wanted different years earlier and was ready for another. Found the car and started the negotiation process. I stated twice when we started that i wanted different rims and to add stripes, and wanted both of these included. After meeting three people to negotiate with me, we where at a price. Was filling out the paperwork and the sales man mentioned that he could get me set up with service to purchase the stripes. I had been up front with what I needed and they where now going to nickel and dime me to death. I walked out for a $185 diference, but more than that, I walked out feeling that this dealership played games when they negotiated and just dont want to deal with a dealership like that. This was moving into leasing and a new mini every som many years and wanted a dealership I could trust and if you negotiate like this, you are going to do the same in service. More

I recently went car shopping. My goal was to find a used car that was within two years old that met all the criteria that was important to me. I wanted a car with low mileage, still under warranty, that ha car that was within two years old that met all the criteria that was important to me. I wanted a car with low mileage, still under warranty, that had great gas mileage, had plenty of head room and leg room for me and passengers, and at a payment less than $250 monthly. I wanted all of this and in addition to the most important criteria I was looking for, the best interest rate possible. My best friend recommended BMW Mini Copper Store. So I headed out Memorial Day Weekend and Visited the Mini Copper store, along with Toyota, and Kia. I was absolutely blown away by the professionalism and respect given at the BMW Mini Cooper store by each and every member of the staff that had dealing with me. The Sales Man Arie listened to my needs list and he showed me only cars that met those needs. I test drove several car before deciding on a 2012 Nissan Versa SL. In the Negotiations, $1500 was reduced from the car price and the APR was approved at 4.39% and a monthly payment of $231. I told Arie to let me shop around and I would get back with him. When I went to Toyota, the sales man was pushy and using hard sales skills. A soft sell approach work better for me, but he was not recognizing that his aggressive approach was a turn off for me. Also when the sales man introduced me to the finance man and manager, they turned there back on me without smiling or extending their hands for a hand shake, and they reprimanded the sales man for not having me do a test drive yet and that he was not following protocol. I was truly offended. They should have shock my hand and then pulled the sales man aside privately. At Toyota, they were pushy, aggressive, rude, and unprofessional. The APR came back at 7.99% on a new car which was an insult. I was preapproved through a credit union for 7.5% on a used car and 5.5% on a new car so Toyota recommended that I go with the loan at the credit union and come back, but with how they treated me, I was not interested. Next I went to Kia. The sales man did not have knowledge to any of the questions I was asking. Also, they did not have the car I was wanting, so he was trying to get me into a different model instead. I did not even give them a chance to run the numbers because of the sales mans ineptness. I call Arie back and told him I wanted to close on the deal and went back the next day. During the final stage, the finance manager was amazing with finalizing the paperwork and I left a proud owner of a car that met all my needs. The level of service provided to me while working with each member of the BMW Mini Copper staff was exceptional. I am so very impressed with the quality of service provided. I do not want to forget to thank Mike the General Manager. On both days of the negotiation he personally stopped by several time in the coarse of the business transaction and shock my hand and ask me how I was doing, and whether I needed anything. The management at Toyota could truly learn something from Mike. Mike clearly has set the example of how to treat a customer and the rest of his staff follows his lead. An example of a great leader. Thank you so much to all the men and women at the BMW Mini Copper Store. It was a friends recommendation that got me to visit BMW Mini Copper to begin with, so thank you Gina for your recommendation. Word of Mouth Advertising is the best, so to pay it forward, I have already told all my friends and family to check out the BMW Mini Copper Store the next time they are in need of a new or used car. More

Very enjoyable purchasing experience, no pressure from Pratik and he was extremely informative. We love our 2012 Clubman, British racing green, loaded with options. Thanks! Pratik and he was extremely informative. We love our 2012 Clubman, British racing green, loaded with options. Thanks! More

Excellent salesmen, went over and above to take care of the delivery my car when it was not his order and the salesmen who ordered the car would not come in. Great buying experience and the car was fully c the delivery my car when it was not his order and the salesmen who ordered the car would not come in. Great buying experience and the car was fully cleaned and operational. More

Purchased a used car through Jim Lentini. He was friendly, professional, and a real pleasure to deal with. Got a great car at a great price. He was never pushy and was very sincere. Took less tha friendly, professional, and a real pleasure to deal with. Got a great car at a great price. He was never pushy and was very sincere. Took less than ten minutes to sign all the paperwork and be on our way. Jim was the nicest car salesman we have ever dealt with. More

we found our current car while looking for used mini countryman online when we zoomed in the pictures both me and my husband felt like this is "the car" for us. But when looked at the location countryman online when we zoomed in the pictures both me and my husband felt like this is "the car" for us. But when looked at the location in orlando makes us a little hesistant for traveling distance should we take a look at the one that 20 mins from our house after a full night of rest we both agreed just go for a long drive and "checked the car out "first. Arie our saleman let us test drive and patiently + calmly answered our questions, showed us the features of the car kept asking us if we'd like anything to drink as well as the estimate price or payment thats ok for our range. Signing paper was pleasant Cathy the general manager explained each one to us and made some joke . Yesterday, was the first time for our car service Arie took care of the service as well. we never had a salesperson took care of the details on our car before I was surprise at the royal mini family treatment ever since he put the floor mats in our car totally change my experience from other car dealer who only sales and never said hello again. For 4 hours of waiting Arie checked on us freqently A+ on service. service department is professional and done on time Overall, We would recommand this dealership and Arie to everyone worth the 2 1/2 hours drive, friendly customer service, mini family treatment thoughout the life of your car. thank you for taking such a great care on the younger older like us. :) More

I have been looking for a small, fun, fuel-efficient car for several months now and couldn’t find the right combination. I finally came to Orlando Mini and got everything I was looking for. I was partic for several months now and couldn’t find the right combination. I finally came to Orlando Mini and got everything I was looking for. I was particularly pleased with the knowledgeable, yet relaxed, product demonstration from Jim Lentini. He was personable and easy to work with. His familiarity with the brand was extensive and he acted like a true professional. He represents your company very well. The dealership was an exciting place to visit with a great selection of inventory both new and used. I also was impressed with the modern facility with all of its amenities and luxurious surroundings. To be honest, I felt like I was buying a much more expensive vehicle. They really treat customers to a terrific experience. From the initial sales consultation, to the test drive, finance to delivery, the process went off without a hitch. I left the dealership feeling like a king. It's funny, even if I had not been looking for a Mini Cooper, I would have been hard pressed to leave without one after this superb buying experience. More

Brittany our Motoring Advisor was truly exceptional. She was patient and understanding and worked closely with myself and my wife to ensure that we were comfortable and satisfied with our purchase. Mike Tor was patient and understanding and worked closely with myself and my wife to ensure that we were comfortable and satisfied with our purchase. Mike Torre our Business Manager made sure all our paperwork along with purchase of additional options were explained very clearly before he let us put ink on the dotted line. We are now into our ownership just shy of four weeks and the motoring bug has hit us. Driving this car especially with the top down, does only one thing. It makes us smile! We look forward to many years of happy motoring! Thanks again to Brittany, Mike and Orlando MINI. More

Orlando MINI is by far, the best auto dealership I have ever had the pleasure of doing business with! It has been nearly seven years since I first walked into the original location on Orange Street. in do ever had the pleasure of doing business with! It has been nearly seven years since I first walked into the original location on Orange Street. in downtown Orlando. I am on my second MINI and each and EVERY time I've visited the dealership, it has been a pleasant, relaxing, and rewarding experience. The showroom and customer lounge is always clean and neat, and each and every employee is as nice as the best members of one's family can be. I have never felt pressured or uncomfortable at Orlando MINI. More often than not, when I pull in to Orlando MINI, someone is there eager to assist me, sometimes even before I get out of the car! From that moment it only gets better. The Service Advisor always explains what they will be doing to my MINI, an while they're working on my car, I enjoy the fresh, flavored coffee, and warm, fresh from the oven cookies that are available. There is also a good supply of magazines to read, and a big-screen TV to watch. Orlando MINI has a large selection of new and used cars, and I have to do all I can, to make sure I go home with the MINI I came in with, an not another new one - ha ha. I sometimes feel like a "kid in a candy store." Orlando MINI - you are the best! Thank you all, for everything you do, and for doing it better than anybody! Larry Griffin More

This is my second Mini. I bought the first from Kent & Larry (finance man) as a used car. Now I wanted a new Mini, but I didn't want the "typical" car salesperson treatment, i.e. high pressure & annoying Larry (finance man) as a used car. Now I wanted a new Mini, but I didn't want the "typical" car salesperson treatment, i.e. high pressure & annoying. I went back to Kent because my first experience had been extremely pleasant. He took the time to listen to what I wanted and, more importantly, what I didn't want and then set out to find that car and get me the best deal possible on my trade in. Kent is a professional who doesn't take himself too seriously, but knows his product and takes the time to know his customers. And, as important, he has a great sense of humor. After finding me the car I wanted and putting up with my nitpicking, Kent turned me over to Larry who made the financing part of this transaction absolutely painless. . . no mean feat. As I told the owners of this dealership. . . I will be back in two years and fully expect to deal with the two professionals who have made this experience a delight. I appreciate their honesty, their integrity, their knowledge, and their humor. More