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Orlando Mini

Orlando, FL

4.7
114 Reviews
Call Dealership (407) 835-2727

350 South Lake Destiny Drive

Orlando, FL

32810

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114 Reviews of Orlando Mini

June 10, 2024

My Countryman had to return to the shop THREE times (within the same service visit) to do what should have been a one-time shop experience. Appointment was to do the pre-36K service, plus a tire rotati More

by MEngestrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Spann
Report | Print
Jun 12, 2024 -

Orlando Mini responded

We apologize for the inconvenience and frustration you experienced with your service visit. It's clear we did not meet our standards of thoroughness and communication, especially regarding the brake inspection. We would like to make this right for you; please reach out at your convenience so we can address these issues directly. Thank you, Brian Diederich - Service Manager - +1 (407) 835-2727

June 04, 2024

Amazing service ! Very professional and attentive! I recommend Orlando Mini for service and to purchase your next car. More

by judicarri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan and Soto
Report | Print
Jun 05, 2024 -

Orlando Mini responded

Thanks for recommending Orlando MINI! We're glad to hear you had an amazing and professional experience with our team.

May 19, 2024

Great customer service always great to deal with keeps me updated on everything. Appreciate there help. More

by Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
May 20, 2024 -

Orlando Mini responded

Rafael, we're delighted to know you've had a positive experience with our team at Orlando MINI. We always aim to keep our customers informed and satisfied. Thanks for your feedback!

April 16, 2024

I worked with Tiffany in the service dept. and the process was seamless. This team ROCKS!! More

by whois121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Apr 17, 2024 -

Orlando Mini responded

We are glad to hear that Tiffany provided excellent service. Thank you for choosing Orlando MINI!

March 19, 2024

Great service every time. Tiffany, our service representative is always very attentive and helpful. Thank you. More

by erickpace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany B
Report | Print
Mar 19, 2024 -

Orlando Mini responded

We're glad to know you've consistently had great service with us at Orlando MINI! Your compliments about Tiffany's attentiveness and helpfulness are much appreciated. Thanks for your review!

February 28, 2024

Matthew was incredible! As good as any advisor I've worked with. I think Adante was the best, but Matthew has stepped in and not missed a beat. I'll keep coming back to Orl More

by villages531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
Feb 28, 2024 -

Orlando Mini responded

We're so glad to know that Matthew and Adante provided you with excellent service at Orlando MINI. We appreciate your feedback and look forward to seeing you again!

February 18, 2024

Last year had some minor warranty work. No problems whatsoever. Recently had annual maintenance. They performed what was needed and updated me for what is upcoming. Work was timely and car More

by brmorgan0989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in Service
Report | Print
Feb 19, 2024 -

Orlando Mini responded

We're glad to know that you had a smooth experience with your warranty work and annual maintenance at Orlando MINI. It's great to see our efforts in keeping customers updated and comfortable are appreciated! Thanks for the review, we look forward to serving you again soon.

January 26, 2024

Matt did everything needed and then some! Very responsive and helpful with my questions. Well done! More

by tmatthis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 26, 2024 -

Orlando Mini responded

We are thrilled to hear that Matt provided excellent support. We will share your praise with him. Thank you for choosing Orlando MINI!

December 09, 2023

Excellent as always. Fields Mini Orlando is the only place I trust to take great care of my car. Great customer service and comfy waiting area. More

by jv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Bagwandeen
Report | Print
Dec 11, 2023 -

Orlando Mini responded

We're delighted to know that you trust our team at Orlando MINI for your car care needs. We strive to provide excellent service and a comfortable waiting area for all of our guests. Thanks so much for the positive feedback!

December 05, 2023

Excellent service, familiar face, accommodating with my work schedule. Informative about repairs and service needed. More

by vickiehugme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
Dec 06, 2023 -

Orlando Mini responded

We're glad to know that our team at Orlando MINI was able to provide excellent service and accommodate your schedule. Thank you for the positive feedback, we appreciate it!

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