Orlando Mini

Unbelievable Service Department GARRETT, Service Manager and ADANTE in service pulled all stops for me and helped me in ways I've never experienced in any other dealership…Ever. I GARRETT, Service Manager and ADANTE in service pulled all stops for me and helped me in ways I've never experienced in any other dealership…Ever. I never show up too much or have too many issues. I've known Garrett for nearly five years now and he is always kind, considerate and calm. Adante is always polite and professional and never hesitates to say, "Bring it in, we'll take a look at it." Recently, Garrett went above and beyond any expectations on my part when I was beside myself with a non warranty issue. He and Adante took care of me and said, "We look forward to seeing you on Saturday car washes again" which, I've been doing the whole time I've owned my Mini. It's great, and rare, to be at ease with a service dept for so long a period of time and to feel at home. Kudos gentlemen and Thank you. Sincerely Pete Curley PS Jim was extremely kind and helpful when I had questions about a trade in. He took a lot of time for me and was always pleasant, I cannot express more how he put me at ease. More

Anthony is Great!! The best service you can get! Great communication, and they took excellent care of my 2013 Mini. Top quality, keeps me coming back thank you guys!! The best service you can get! Great communication, and they took excellent care of my 2013 Mini. Top quality, keeps me coming back thank you guys!! More

Customer Service Spoken Here The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service The phrase "customer service" is spoken every day, by every member of the service department at Orlando Mini. Many dealerships allow customer service to take a backseat to profit. However, Orlando Mini continues to strive towards taking care of their service customers in every aspect of Mini maintenance; both scheduled and unscheduled. Customer service is not dead. Every time I have brought my Clubman into Orlando Mini, I have received top quality maintenance and customer service. Orlando Mini is set apart from other dealerships by making the customer service experience a top priority. Great customer service and excellent human interaction is what I have personally experienced since my purchase of my Mini in 2012; due largely in part by the leadership of the service manager Mr. Garrett Bowling, Adante Cameron (service writer) and the rest of the service team. They (in my opinion) should be commended by the Field’s Auto Group for the continued support to the customers post purchase. If you have a Mini, or are thinking of buying one, please visit Orlando Mini and see what I mean. Thanks to all at Orlando Mini for your continued support and Mini care; Happy Motoring! T.S. (Owner of 2012 Clubman S) More

Thank you Adante & Garrett!! I have a 2010 MINI Cooper Convertible, and I really enjoy my little car. It is cute, fun to drive ,and great on gas. However, the radio just stopped w I have a 2010 MINI Cooper Convertible, and I really enjoy my little car. It is cute, fun to drive ,and great on gas. However, the radio just stopped working all of a sudden --- just out of the blue! After searching the MINI forums for similar problems, I knew it would be an expensive repair. Honestly, I was considering taking it to another service facility, because I didn't want to pay the dealership prices. But, I figured it wouldn't hurt to get a price quote from MINI. I am so glad that I did! After checking my car, Adante delivered the initial bad news regarding the need for a replacement radio (which I figured). I called my husband to deliver the news regarding the repair cost. Yep, we were definitely going to shop around for a cheaper quote. However, as I walked back into the dealership from my phone call, Adante walked over and suggested that he could try to decrease the amount of my bill for the exact same repair service. As it turns out, he decreased my bill by hundreds of dollars!!! (Why do I feel like I am in a Geico commercial. ha!) Anyway, I did my research before going to this MINI appointment, so I knew that Adante offered a lower price than what I could get from other MINI-related service shops. What a relief! I love saving money!Plus, I can hear the music, again! If you are reading this, thank you so much, Adante and Garrett!! Due to your service and efforts, I decided that I am staying with MINI for my next car. It means so much to have great service available when life throws expensive (well in this case...inexpensive) curveballs. :) More

Ask for Adante Adante Cameron has been our go to service person every time we get our MINI Cooper Countryman S ALL4 serviced. He is a straight shooter who has helpe Adante Cameron has been our go to service person every time we get our MINI Cooper Countryman S ALL4 serviced. He is a straight shooter who has helped us out on many occasions and kept his cool when our nerves were frayed. He calmed us down whenever we had issues and worked hard to make us feel safe and secure when our MINI had problems. More

Outstanding experience!! My wife and I both purchased Minis and have nothing but high praise for the dealership and Sam Allegra and Brittany Lewis in particular. Sam was a rea My wife and I both purchased Minis and have nothing but high praise for the dealership and Sam Allegra and Brittany Lewis in particular. Sam was a real pleasure to deal with. No pressure and easily answered every question we had. Really went the extra mile for both of us! We can highly recommend to anyone wanting to purchase a Mini to ask for Sam. You will not be disappointed! Brittany in the financial department was also a real gem and fun to work with!! The cars are a blast to drive and handle with ease. In short if you are looking to buy a Mini Cooper you can't go wrong with Orlando Mini. Thanks guys!!! More

I Want That Mini If you are ready to buy a new or certified MINI and desire an exceptional buying experience, Orlando MINI is the place to go. The process is quick an If you are ready to buy a new or certified MINI and desire an exceptional buying experience, Orlando MINI is the place to go. The process is quick and truly painless. I've been visiting their service department since relocating to the area and I've always been very pleased with the service and attention my car has received. When it came time to purchase a new (to me) MINI, I had no doubt that the sales department would be any different. Truly a team to recommend to friends and family. Service: A+ Sales: A+ Integrity: A+ Thank you to Adante, Tom, and Chris! I know I'll enjoy my MINI for years to come. More

A+ service experience First off, I enjoyed the complimentary MINI melts,(ice cream)! Although we were arrived just after service hours, Adante Cameron, service advisor gave First off, I enjoyed the complimentary MINI melts,(ice cream)! Although we were arrived just after service hours, Adante Cameron, service advisor gave us the service our MINI needed. He exceeded our expectations, as well as the neat and clean dealership. We were greeted by many staff members and treated superbly ! More

Exceeding Service Expectations with Adante Cameron Orlando Mini has been a great dealership for me since moving to FL 5 years ago, however, this week, the experience was even better than ever! We are Orlando Mini has been a great dealership for me since moving to FL 5 years ago, however, this week, the experience was even better than ever! We are in the process of moving to New England and wanted to get my Mini checked out and prepared for life in a cold snowy climate. We found out during the service that we needed a new clutch at approximately $1,600. Adante pro-actively worked to get the clutch covered under warranty, saving us this added expense that we really didn't need with the move. The service experience with Adante and Orlando Mini exceeded all of our expectations and we will be sorry to leave such a great dealership! Thank you Adante! Ann Smith More

ANTHONY BROOKS! He knows what he is doing better than anyone I bought a new mini 2015 in Orlando mini. When they delivered it for me I found a couple of issues regarding some damage and a missing mirror cap. I h I bought a new mini 2015 in Orlando mini. When they delivered it for me I found a couple of issues regarding some damage and a missing mirror cap. I have talked to manager Dan told me I need to bring my car to Orlando to fix it. I live in Jax.. I wasn't happy for drive down to Orlando but I did. SM Dan told me he doesn't have any problem give my money back bout willing to give him a chance to fix it. So I did. 2 wks after Dan sent me an email my car is ready to pick up. So I drove down to pick up my car.. I couldn't believe what i see.. There are dent on my car and another scratches plus..previous scratches didn't even fixed properly . I said to Dan.." I'm not sure about this I bought a new car this is not acceptable" He said " You signed it It's yours ..Get a Lawyer" and He walked away.. Yes WOW.. That was the Sales Manager how treated client. Anthony Brooks stood up and said he will fix my car and bring it back to me.. But I already couldn't trust Orlando mini. GM Mike offered me 2 options 1: fix the car here 2. bring the car to Tombush (mini in Jax) Of course I did choose option 2. Because, I didn't want to dealing with anymore. ..They keep beat my car How could I??? So I brought my car to Mini in Jax they estimated to fix it $2000. Orlando GM Denied to pay. Probably from the beginning he doesn't want to pay not even one penny anyways. I understand they have to make money.. It was pretty disappointed how they treat customer. I was so mad... So I told Anthony All i want is just fix my car and done for this big time headache situation. I almost cried....Guess what Anthony did.. He drove to Jax..gave me a loaner and drove back to Orlando ... fixed it as it supposed to be and brought my car back. Now I'm enjoying my car every single min. This is what I'm talking about.. This is Customer care.. Anthony doesn't get nothing. He didn't have to involved himself in this situation.. but He did.. because he cares. Fields matter??? yes if there are no clients it doesn't matter... Do you have mini and your car has a problem?? Go to see Anthony Brooks.. He knows what he does.. He will take care of you .. I could gave all 5 stars for Anthony. Sales parts don't even deserve ONE Star. More