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Otto Cadillac
Albany, NY
2,659 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,659 reviews
September 08, 2021
Excellent service. They are friendly, very knowledgeable, and have a down home quality that makes their customers return for many years and sometimes several generations. Bringing back Saturda knowledgeable, and have a down home quality that makes their customers return for many years and sometimes several generations. Bringing back Saturday hours is a real plus for folks who come some distance for service or can not drop their car off for service. More
by SMPEMRICK
Verified CustomerEmployees Worked With
Other Employees :
Allison Anaya
September 08, 2021
Kind and knowledgeable staff with excellent customer service skills.Job is well done.Washing the vehicle is an extra boost to the service department.Rated exemplary. service skills.Job is well done.Washing the vehicle is an extra boost to the service department.Rated exemplary. More
by bodhkgobin
September 08, 2021
Excellent service. Oil change and tire rotation price was outstanding. Very friendly staff. Service folks awesome. Said Hi to Steve. Would definitely recommend to everyone and friends outstanding. Very friendly staff. Service folks awesome. Said Hi to Steve. Would definitely recommend to everyone and friends More
by jhart55100
Employees Worked With
Other Employees :
Allison Anaya, Terry Campany
September 03, 2021
The Sales Manager Ian was very helpful. Great place to purchase a vehicle. They made everything quick and easy. I would recommend them to anyone. 5 Stars!!! purchase a vehicle. They made everything quick and easy. I would recommend them to anyone. 5 Stars!!! More
by Mattleslie@roadrunner.com
September 03, 2021
They always take good care of us , and steve lemon has sold us all 6 cadillacs my family has purchased,wouldn't want to do business any where else sold us all 6 cadillacs my family has purchased,wouldn't want to do business any where else More
by fjs1959
September 02, 2021
Did not fix, parts on back order, waited 4 weeks, no car. Said they fixed leak in sunroof, first rain it leaked! Very upset angry Said they fixed leak in sunroof, first rain it leaked! Very upset angry More
by Dcooke001
Employees Worked With
August 31, 2021
This place is a class act for service on our Cadillac right from entering the garage and showing my wife and I where the waiting room was until the work was done they service advisor kept us informed The right from entering the garage and showing my wife and I where the waiting room was until the work was done they service advisor kept us informed The only downside is they’re not open on Saturday and we have to take off from work to get service done More
by Barchrison85
August 30, 2021
Our salesman Mike, as well as everyone we interacted with at the dealership were wonderful. Great experience and will definitely buy from this dealer again. Thank you for your amazing customer service! We ap at the dealership were wonderful. Great experience and will definitely buy from this dealer again. Thank you for your amazing customer service! We appreciate it! More
by Kris G.
Employees Worked With
Other Employees :
Anthony Russo, Terry Campany
August 30, 2021
Great service the employees were all very good. Your Great service the employees were all very good. Your facility is well run and very efficient. I would highly recommend your services to others. T Great service the employees were all very good. Your facility is well run and very efficient. I would highly recommend your services to others. Thanks More
by a123sdad
August 28, 2021
The people are completely professional from start to finish .Friendly knowledgeable and have great service.They take their time with you ,you don’t feel like they are rushing you,and they explain everyt finish .Friendly knowledgeable and have great service.They take their time with you ,you don’t feel like they are rushing you,and they explain everything so you really understand. The staff is Awesome I won’t go anywhere else!! Thanks More
by Bvyankees
