Bill McLean
Bill McLean at Otto Cadillac
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Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
933 Reviews

Dealership Experience

16 yrs, 2 mos

Industry Experience

30 yrs, 2 mos

4.9

933 Reviews

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933 Reviews of Bill McLean

April 24, 2024

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Employee Rating

Fast reliable service from friendly staff that communicate issues and service very well. Don’t n time! More

by rcgreene
Service Price Transparency
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Recommend Dealer
Yes

April 24, 2024

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Sent my sister and tricked into buying $50 wipers. Paid $300 for oil/tire rotations. Not professional. More

by brij112121
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Roger Prentiss, Amber Young , Dawn Crossley

Apr 24, 2024

Otto Cadillac responded

Hello and thanks for taking the time to write this review. The wipers were $57.63 for the pair and the oil change/ tire rotation was $123.43. The total bill, with taxes, was $195.54. If you go to any auto parts store you will see that wipers are in that price range and the oil change and tire rotation is also on par with the rest of the service shops in the area. Part of our service process is to go over the recommendations of the service technician and the costs or parts and labor with each customer prior to the completion of any work. When we covered this with your sister, she was aware of the costs of each part and service and agreed to have the work completed. Every customer has the opportunity to decline services for any reason, even cost. If you would like to discuss this matter further, please feel free to contact me directly. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 19, 2024

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The people are so kind and helpful. The dealership is so clean and welcoming. 15 More

by Galen
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Recommend Dealer
Yes

April 19, 2024

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Great experience buying my vehicle here with Steve. He made the car buying experience easy. This was a big purchase for me and he understood the importance of the experience. He communicated well with More

by CS
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Recommend Dealer
Yes

Other Employees Tagged: Declan Cohen, Steve LeMon

April 18, 2024

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Excellent service as always. Service department always keeps me well informed and service is always prompt. More

by MCOLOGGI
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Recommend Dealer
Yes

April 18, 2024

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Service team is friendly and prompt with service. Always experience a warm and inviting atmosphere with every visit. More

by janicelo
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Recommend Dealer
Yes

April 18, 2024

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Have my car analyzed In no time was very pleased. the people there was pleasant would go back More

by Jermain1274
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Recommend Dealer
Yes

April 17, 2024

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Outstanding service. Knowledgeable staff. A pleasure to do business with. Bill went above and beyond with my service needs. More

by ninawebb618
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Recommend Dealer
Yes

April 15, 2024

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Very professional, patient and friendly in their approach. This is my third leased vehicle from Otto. The continued honesty and integrity without any pushy sales pitches keeps me not only coming bac More

by jgmotley
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Recommend Dealer
Yes

April 15, 2024

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Pleasant experience. Everyone was polite and helpful. I hope I don’t have any more car trouble , if so I will enjoy going to Otto More

by Mcleangallery
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Recommend Dealer
Yes
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