Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,321 Reviews

Dealership Experience

18 yrs, 6 mos

Industry Experience

32 yrs, 6 mos

4.9

1,321 Reviews

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1321 Reviews of Bill McLean

August 27, 2026

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This is the most professional dealership. They are very knowledgeable and courteous. All the staff is very helpful. More

by TOBY.RABENBURG
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2026

Otto Cadillac responded

Thank you for the glowing review! We're so glad you had a five-star experience with our team. We hope to see you again at Otto Cadillac!

August 27, 2026

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Bill was awesome, super helpful, understanding. I was in and out no time for my first oil change and tire rotation. My only complaint is the car wash and how my car looked after in the sun. You cou More

by nicolerhynders
Recommend Dealer
Yes

Other Employees Tagged: Bill

Aug 27, 2026

Otto Cadillac responded

Thank you for sharing your feedback and highlighting Bill's excellent service, Nicole. We apologize for your experience with the car wash and have shared your comments with our team. We hope to see you again at Otto Cadillac, and reach out if you need anything else!

August 19, 2026

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On time as scheduled. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. More

by ron.maturo
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Recommend Dealer
Yes
Aug 20, 2026

Otto Cadillac responded

Thank you for your feedback! We're glad to hear Bill provided you with timely and helpful service. We look forward to working with you again at Otto Cadillac.

August 18, 2026

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Scheduled my appointment online the night before and was seen the very next day. Customer service was good and fixed my issue within a short amount of time. More

by gdeleon549
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Recommend Dealer
Yes
Aug 19, 2026

Otto Cadillac responded

Thank you for sharing your experience with us! We're thrilled we could support your needs promptly and efficiently. We truly value your business and look forward to helping you in the future. Have a great day! - The Otto Cadillac Team

August 07, 2026

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They corrected my issue promptly while I waited. The waiting area was pleasant and comfortable. Their diagnosis was correct from my description. More

by Jcondo604
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Recommend Dealer
Yes
Aug 10, 2026

Otto Cadillac responded

We are happy to read your review of our team! Thank you for choosing Otto Cadillac and for sharing your support here. It means a lot!

August 06, 2026

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Declan was a pleasure to work with. He provided answers to any questions we had and was very informative on all the features in the XT5. Declan was respectful and listened to any conc More

by sues322
Sales Price Transparency
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Recommend Dealer
Yes
Aug 07, 2026

Otto Cadillac responded

Thank you for your thoughtful feedback! We're delighted to hear you felt taken care of at every step. Enjoy your new XT5, and we hope to see you again at Otto Cadillac!

August 05, 2026

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Everyone was awesome Great customer service and very nice Facility is beautiful and all the people are very nice and professional More

by ianmaher01
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Aug 06, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your feedback! See you next time, Ian!

August 05, 2026

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Great Service Department. Friendly, Great staff.Excellent work, timely. My car runs like brand new. More

by CAPSTRAW1950
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Recommend Dealer
Yes
Aug 06, 2026

Otto Cadillac responded

Thanks so much for the 5-star review of Otto Cadillac!

July 31, 2026

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Great customer service and the following up text message with visual physical assessment is great More

by mrcherry023
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Recommend Dealer
Yes
Aug 03, 2026

Otto Cadillac responded

Thank you for stopping by to leave Otto Cadillac a wonderful review!

July 30, 2026

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Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for More

by George Smith
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Recommend Dealer
Yes
Jul 30, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

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