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Bill McLean

Overview Reviews (1332)

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Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9

1,332 Reviews

Overview Reviews (1332)

Dealership Experience

18 yrs, 9 mos

Industry Experience

32 yrs, 9 mos

4.9

1,332 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1332 Reviews of Bill McLean

October 31, 2026

Dealership Rating

Employee Rating

Great experience as always! The service and selection is second to none. The performance of the vehicle speaks for itself and why we come back year after year. The service and selection is second to none. The performance of the vehicle speaks for itself and why we come back year after year. More

by jim.372466

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Steve LeMon, Ryan Bussinger

October 23, 2026

Dealership Rating

Employee Rating

Bill and his staff at Otto Cadillac is outstanding. I would recommend Otto and there service department to anyone. I would recommend Otto and there service department to anyone. More

by ROSEANN.STEVENS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young

October 21, 2026

Dealership Rating

Employee Rating

They were accessible and texted me (convenient) and then they also washed my car. Thanks. they also washed my car. Thanks. More

by msocoloski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

Oct 22, 2026 -

Otto Cadillac responded

Thank you for the five-star rating! We truly appreciate your support and are thrilled that you chose Otto Cadillac for your automotive needs.

October 18, 2026

Dealership Rating

Employee Rating

We are new customers to the dealership, feeling welcomed and valued. Concerns are immediately taken care of. Tech support is given when needed. and valued. Concerns are immediately taken care of. Tech support is given when needed. More

by t-b150

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Zukowski, Kelly Jo Wisler , Gerhard, Beverly

Oct 19, 2026 -

Otto Cadillac responded

Welcome to the Otto Cadillac family! We're glad we made you feel valued and supported, from addressing concerns to providing tech support. See you next time!

October 16, 2026

Dealership Rating

Employee Rating

I waited almost two hours to leave without the car issue being resolved for the second time. being resolved for the second time. More

by Themorganparkergroup

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Oct 19, 2026 -

Otto Cadillac responded

This isn't the feedback we're used to seeing and I'm upset knowing that we let you down. If there is anything that I can do to improve your experience, please get in touch. I would be happy to help. Thank you, Roger Prentiss - Service Manager - 518-869-5000

October 13, 2026

Dealership Rating

Employee Rating

This was my first service experience at Otto Cadillac. The work was completed quickly while I waited in the lounge. Bill kept me up to date throughout the process. Great job my the team! The work was completed quickly while I waited in the lounge. Bill kept me up to date throughout the process. Great job my the team! More

by PSURICK81

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Mclean

Oct 13, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about your time working with Bill and the Otto Cadillac team! We appreciate your support and look forward to serving you again in the future.

October 01, 2026

Dealership Rating

Employee Rating

The staff provided a professional and friendly atmosphere. They keep you informed as to the status of your service. They clearly explain any service required. atmosphere. They keep you informed as to the status of your service. They clearly explain any service required. More

by JAMA724

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 01, 2026 -

Otto Cadillac responded

Thank you for sharing your five-star review of our team, we appreciate your business and hope to welcome you back to Otto Cadillac next time!

September 24, 2026

Dealership Rating

Employee Rating

I have been a customer of Otto Cadillac for many years and their service and staff keep me coming back. Honest, professional, accommodating and v Er y pleasant to deal with, and their service and staff keep me coming back. Honest, professional, accommodating and v Er y pleasant to deal with, More

by deb57ed56

Verified Customer

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Steve LeMon, Amber Young , Lyn Heggen

Sep 24, 2026 -

Otto Cadillac responded

Thank you for your continued support and kind words! We're so happy to be your top choice at Otto Cadillac. Safe travels!

September 17, 2026

Dealership Rating

Employee Rating

Very clean, respectful of my time, great explanation of service needed to my vehicle. Goodbye service needed to my vehicle. Goodbye More

by amellcontracting

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Roger Prentiss, Amber Young

Sep 18, 2026 -

Otto Cadillac responded

We are happy to hear from you! Thank you for choosing Otto Cadillac.

September 14, 2026

Dealership Rating

Employee Rating

Otto Cadillac is the best dealership in the Capital District. Their service department is second to none. District. Their service department is second to none. More

by mjegolfman2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Otto, Roger Prentiss, Amber Young

Sep 14, 2026 -

Otto Cadillac responded

Thank you for the glowing review! We truly appreciate your business and look forward to serving you again at Otto Cadillac. Safe travels!