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Bill McLean
Bill McLean at Otto Cadillac

Bill McLean

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.9
1,305 Reviews

Dealership Experience

18 yrs, 4 mos

Industry Experience

32 yrs, 4 mos

4.9

1,305 Reviews

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1305 Reviews of Bill McLean

June 11, 2026

Dealership Rating
Employee Rating

Very pleasant experience for a not so pleasant situation! They where in contact with me every step of the way to let me know the progress of the repair. Great job ! More

by mikedauto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Zukowski

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Jun 11, 2026

Otto Cadillac responded

We’re glad we could make a difficult situation a bit easier! Thank you for choosing Otto Cadillac and for sharing your experience with our team!

June 09, 2026

Dealership Rating
Employee Rating

Long wait and lack of professionalism and sarcastic comments from service staff. Quality of work performed not up to mark. More

by bhavin2109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 10, 2026

Otto Cadillac responded

We're disappointed to hear about your experience, particularly regarding the quality of work and professionalism you described. Your feedback is important to us, and we would like the opportunity to better understand what occurred. Both Meghan and I attempted to reach you by phone and left a voicemail to discuss your concerns, but have not yet been able to connect with you. At your convenience, please return our call so we can learn more and work toward a resolution. Thank you for bringing this to our attention. Roger Prentiss - Service Manager - 518-869-5000

June 06, 2026

Dealership Rating
Employee Rating

Great dealership. Specially Bill in service and Mike in Sales. They need to replace Ian. More

by DRAYKO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Declan Cohen, Ian Maher, Michael Caccese, Amber Young, Kelly Jo Wisler, Ryan Bussinger

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Jun 08, 2026

Otto Cadillac responded

There is nothing better than a great review. Bill and Mike will appreciate your shoutout. Thanks for giving Otto Cadillac your business, Drayko!

June 01, 2026

Dealership Rating
Employee Rating

Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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Jun 02, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

June 01, 2026

Dealership Rating
Employee Rating

Amber was friendly, knowledgeable, and efficient. I was in and out with my rental. Thank you More

by sweetgrief1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

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Jun 02, 2026

Otto Cadillac responded

Thanks for the shoutout to Amber! We appreciate your support here at Otto Cadillac.

May 18, 2026

Dealership Rating
Employee Rating

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! More

by jmichaelskiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss, Amber Young, Kelly Jo Wisler

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May 19, 2026

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

May 13, 2026

Dealership Rating
Employee Rating

Great service. Friendly staff and great customer environment.The service manager Mr. McLean was very helpful. More

by ararma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve LeMon.

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May 13, 2026

Otto Cadillac responded

We are grateful for your five stars! We will pass your kudos along to Mr. McLean and the rest of the team. Thank you from everyone here at Otto Cadillac!

May 01, 2026

Dealership Rating
Employee Rating

Very pleased with the service in both sales and service departments. Very thorough in making sure all options are explained and offered, even if I don't want those services at that particular time. More

by denise.haley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Amber Young , Steve LeMon, Declan Cohen

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May 04, 2026

Otto Cadillac responded

Hi, Denise! We're pleased you're satisfied with our sales and service teams at Otto Cadillac. We always aim to make sure you have all the information you need. Thank you for your feedback!

April 29, 2026

Dealership Rating
Employee Rating

Good service for my car and perfect . Every thing is good .Thank you for the service. More

by minsoethan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 01, 2026

Otto Cadillac responded

It was our pleasure to assist you! Thank you for choosing Otto Cadillac.

April 29, 2026

Dealership Rating
Employee Rating

Great dealership to work with! Purchased our 2nd vehicle last week. Everyone is so friendly and welcoming from the front desk, sales, finance, and service department. More

by Sandib
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Michael Caccese, Ryan Bussinger

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Apr 30, 2026

Otto Cadillac responded

Thank you so much for the feedback, Sandib! We wish you many safe and happy miles in your new vehicle. -The Otto Cadillac Team

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