Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
249 Reviews
4.8

249 Reviews

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249 Reviews of Roger Prentiss

May 09, 2026

Dealership Rating
Employee Rating

I was very pleased with the service department. They were professional, courteous and I felt appreciated. More

by paricojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Otto Cadillac responded

We love to hear it! Thank you for sharing your experience with Otto Cadillac's Service Department. We truly appreciate your business.

April 23, 2026

Dealership Rating
Employee Rating

They are here to put you in the best car possible and see that everything works and is top notch. More

by annarondac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

Apr 24, 2026

Otto Cadillac responded

We are so happy that our Otto Cadillac team delivered an excellent experience. Thank you, Anna!

March 14, 2026

Dealership Rating
Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and More

by hcalabrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Otto Cadillac responded

Thank you for sharing your fantastic review! We’re honored to have your business and we hope to see you again at Otto Cadillac.

March 14, 2026

Dealership Rating
Employee Rating

Otto Cadillac is a great place to buy a car. Honest good people that treat customers with respect and courtesy. The service department is top notch, and wonderful people. Hardly any waiting and More

by hcalabrese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2026

Otto Cadillac responded

Thank you for the kind words and for choosing Otto Cadillac! We appreciate your support and we look forward to serving you again.

March 02, 2026

Dealership Rating
Employee Rating

Service staff takes good care of me and my vehicle and techs did a good job in a timely manner. Friendly environment and clean and pleasant facility. More

by billpaquette.ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 03, 2026

Otto Cadillac responded

We're delighted to hear that our team took such good care of you and your vehicle, Bill! Thank you for choosing Otto Cadillac and for sharing your positive feedback.

February 13, 2026

Dealership Rating
Employee Rating

Everyone in the service department was very willing to go the extra mile to accommodate me. They all did a great job. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2026

Otto Cadillac responded

Thank you for sharing your positive feedback about our service department! We look forward to assisting you again in the future at Otto Cadillac.

January 13, 2026

Dealership Rating
Employee Rating

Outstanding Cadillac service. Bill McLean is best in the business. Highly recommend for any car service More

by CCHAKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Jan 13, 2026

Otto Cadillac responded

We are flattered by your recommendation! Thank you for choosing Otto Cadillac and sharing your support for Bill McLean!

January 09, 2026

Dealership Rating
Employee Rating

Both adjusted their schedules to enable me to get my car inspected and have a current NYS inspection sticker on my car. I had been stopped by police because sticker was out of date (car was inspected at OT More

by SMPEMRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jan 09, 2026

Otto Cadillac responded

We are pleased to hear we were able to help you out. Thank you for choosing Otto Cadillac and for sharing your experience. We hope to see you again down the road!

December 29, 2025

Dealership Rating
Employee Rating

Bill was great to work with got me in when he said and got The job done for what he quoted More

by kiepersteven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Dec 30, 2025

Otto Cadillac responded

Thanks for the shoutout to Bill! We are glad to hear that he got the job done! The Otto Cadillac team is here to help with any future service needs.

December 11, 2025

Dealership Rating
Employee Rating

Everything was excellent and would very highly recommend. Thank you very much for a great job More

by tuckerb70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 11, 2025

Otto Cadillac responded

Thank you for the excellent review! We are thrilled to hear you had a great experience and would highly recommend us. We appreciate your kind words and are happy we could provide a great job at Otto Cadillac.

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