Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of Roger Prentiss

October 23, 2026

Dealership Rating
Employee Rating

Bill and his staff at Otto Cadillac is outstanding. I would recommend Otto and there service department to anyone. More

by ROSEANN.STEVENS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

October 21, 2026

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They were accessible and texted me (convenient) and then they also washed my car. Thanks. More

by msocoloski
Service Price Transparency
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Recommend Dealer
Yes
Oct 22, 2026

Otto Cadillac responded

Thank you for the five-star rating! We truly appreciate your support and are thrilled that you chose Otto Cadillac for your automotive needs.

September 17, 2026

Dealership Rating
Employee Rating

Very clean, respectful of my time, great explanation of service needed to my vehicle. Goodbye More

by amellcontracting
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

Sep 18, 2026

Otto Cadillac responded

We are happy to hear from you! Thank you for choosing Otto Cadillac.

September 14, 2026

Dealership Rating
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Otto Cadillac is the best dealership in the Capital District. Their service department is second to none. More

by mjegolfman2
Service Price Transparency
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Recommend Dealer
Yes
Sep 14, 2026

Otto Cadillac responded

Thank you for the glowing review! We truly appreciate your business and look forward to serving you again at Otto Cadillac. Safe travels!

September 02, 2026

Dealership Rating
Employee Rating

There was an issue and they dealt with it immediately. They stand behind their product. More

by mikepassiglia
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Sep 03, 2026

Otto Cadillac responded

Thank you for the 5-star review of Otto Cadillac, Mike! Safe travels ahead!

August 27, 2026

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This is the most professional dealership. They are very knowledgeable and courteous. All the staff is very helpful. More

by TOBY.RABENBURG
Service Price Transparency
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Recommend Dealer
Yes
Aug 28, 2026

Otto Cadillac responded

Thank you for the glowing review! We're so glad you had a five-star experience with our team. We hope to see you again at Otto Cadillac!

August 19, 2026

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Employee Rating

On time as scheduled. Bill is a pleasure to work with. He always answers my questions and suggestions reasonable repairs needs. More

by ron.maturo
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 20, 2026

Otto Cadillac responded

Thank you for your feedback! We're glad to hear Bill provided you with timely and helpful service. We look forward to working with you again at Otto Cadillac.

August 06, 2026

Dealership Rating
Employee Rating

Declan was a pleasure to work with. He provided answers to any questions we had and was very informative on all the features in the XT5. Declan was respectful and listened to any conc More

by sues322
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Aug 07, 2026

Otto Cadillac responded

Thank you for your thoughtful feedback! We're delighted to hear you felt taken care of at every step. Enjoy your new XT5, and we hope to see you again at Otto Cadillac!

August 05, 2026

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Employee Rating

Everyone was awesome Great customer service and very nice Facility is beautiful and all the people are very nice and professional More

by ianmaher01
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Aug 06, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your feedback! See you next time, Ian!

July 30, 2026

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Employee Rating

Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for More

by George Smith
Service Price Transparency
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Recommend Dealer
Yes
Jul 30, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

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