Roger Prentiss
Roger Prentiss at Otto Cadillac
Refer Me

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.9
127 Reviews
4.9

127 Reviews

Write a Review

127 Reviews of Roger Prentiss

April 26, 2024

Dealership Rating
Employee Rating

There are males in service department who are throwbacks to Martin Luther King protests era. It appears obvious to me the service advisor "Bill Mclane" & service tech or techs are attempting by vehicle sabo More

by na13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 26, 2024

Otto Cadillac responded

Hello, We are unsure of the meaning of this review. Please contact me directly so we can discuss this. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 24, 2024

Dealership Rating
Employee Rating

Fast reliable service from friendly staff that communicate issues and service very well. Don’t n time! More

by rcgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2024

Dealership Rating
Employee Rating

Sent my sister and tricked into buying $50 wipers. Paid $300 for oil/tire rotations. Not professional. More

by brij112121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill McLean, Amber Young , Dawn Crossley

Apr 24, 2024

Otto Cadillac responded

Hello and thanks for taking the time to write this review. The wipers were $57.63 for the pair and the oil change/ tire rotation was $123.43. The total bill, with taxes, was $195.54. If you go to any auto parts store you will see that wipers are in that price range and the oil change and tire rotation is also on par with the rest of the service shops in the area. Part of our service process is to go over the recommendations of the service technician and the costs or parts and labor with each customer prior to the completion of any work. When we covered this with your sister, she was aware of the costs of each part and service and agreed to have the work completed. Every customer has the opportunity to decline services for any reason, even cost. If you would like to discuss this matter further, please feel free to contact me directly. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 19, 2024

Dealership Rating
Employee Rating

The people are so kind and helpful. The dealership is so clean and welcoming. 15 More

by Galen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 27, 2024

Dealership Rating
Employee Rating

Good service, efficient and friendly. Have used Otto for service and sales for MANY years. More

by tr.golden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 19, 2024

Dealership Rating
Employee Rating

Excellent service. Roger and Amber are great--very helpful. Highly recommended. Very satisfied with our visit. More

by nasus119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

January 19, 2024

Dealership Rating
Employee Rating

Otto Cadillac is a professionally run dealership that exudes exclusivity. The location is modern and clean with a service department that is as clean as a surgical center. The overall pride of their empl More

by mulvaneylaw7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ian Maher, Steve LeMon, Bill McLean, Amber Young , Dawn Crossley

January 19, 2024

Dealership Rating
Employee Rating

The Best and the most honest dealership I ever had! My car have a CEL on and they find a problem and fix it for very reasonable prices! And all the worker are very nice and professional. Definitely a g More

by ESRRY5566
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto , Bill McLean, Amber Young , Dawn Crossley

December 03, 2023

Dealership Rating
Employee Rating

all staff very friendly from the time you drive in the last time I was there thev vacumed my car that was great and amber young is just the best very personable More

by danytom38
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Dawn Crossley

December 02, 2023

Dealership Rating
Employee Rating

The service is great. The employees are always pleasant. What really impresses me is that the manager, Bill, has remembered my name from the very first time I came to have More

by littlepinkcottage.aidonebergin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young , Dawn Crossley

1
...

Dealership Inventory (166 Vehicles)

used 2021 Chevrolet Suburban car, priced at $48,450
2021 Chevrolet Suburban
used
Beige exterior
10-Speed Automatic with Overdrive
4WD
used 2021 Cadillac XT4 car, priced at $27,950
2021 Cadillac XT4
used
White exterior
9-Speed Automatic
AWD
used 2022 Chevrolet Colorado car, priced at $34,500
2022 Chevrolet Colorado
used
Gray exterior
8-Speed Automatic
4WD
used 2023 Chrysler Pacifica Hybrid car, priced at $38,950
2023 Chrysler Pacifica Hybrid
used
Black exterior
CVT
FWD
new 2024 Cadillac XT5 car, priced at $56,710
2024 Cadillac XT5
new
White exterior
9-Speed Automatic
AWD
new 2024 Cadillac LYRIQ car, priced at $76,210
2024 Cadillac LYRIQ
new
White exterior
1-Speed Automatic
RWD