Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

Contact Me
4.8
257 Reviews
4.8

257 Reviews

Write a Review

257 Reviews of Roger Prentiss

August 06, 2026

Dealership Rating
Employee Rating

Declan was a pleasure to work with. He provided answers to any questions we had and was very informative on all the features in the XT5. Declan was respectful and listened to any conc More

by sues322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2026

Otto Cadillac responded

Thank you for your thoughtful feedback! We're delighted to hear you felt taken care of at every step. Enjoy your new XT5, and we hope to see you again at Otto Cadillac!

August 05, 2026

Dealership Rating
Employee Rating

Everyone was awesome Great customer service and very nice Facility is beautiful and all the people are very nice and professional More

by ianmaher01
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean

Aug 06, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your feedback! See you next time, Ian!

July 30, 2026

Dealership Rating
Employee Rating

Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for More

by George Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

July 18, 2026

Dealership Rating
Employee Rating

OTTO Cadillac is the best dealership we have ever had They are all very professional & friendly More

by pwfa2
Recommend Dealer
Yes

Other Employees Tagged: Roger Prentiss

Jul 20, 2026

Otto Cadillac responded

Thank you for your kind words. We look forward to seeing you again at Otto Cadillac!

July 15, 2026

Dealership Rating
Employee Rating

This dealership got me in quickly and serviced my car to my satisfaction. I was very pleased with the service provided. More

by lisawhitman62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Kelly Jo Wisler

Jul 16, 2026

Otto Cadillac responded

Lisa, we're glad to know you were pleased with the service and that we could assist you promptly. We aim for more than a 3-star rating, so if there's anything specific we can do to improve your experiences further, please let us know! Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

Dealership Rating
Employee Rating

The service was provided both professionally and with quality. The repair was done and completed to our satisfaction More

by christy.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

June 01, 2026

Dealership Rating
Employee Rating

Great dealership, the people are what make the difference at Otto. Everyone cares. All employees always go above and beyond. More

by ToddHanlon145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and for sharing your review of our team! We truly do care about our customers and your feedback means the world to us. See you next time, Todd!

May 18, 2026

Dealership Rating
Employee Rating

Excellent service from the moment, I have arrived until the moment I left. Really top-notch! More

by jmichaelskiba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2026

Otto Cadillac responded

Michael, it was our pleasure to assist you. Thank you from all of us here at Otto Cadillac!

May 09, 2026

Dealership Rating
Employee Rating

I was very pleased with the service department. They were professional, courteous and I felt appreciated. More

by paricojr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2026

Otto Cadillac responded

We love to hear it! Thank you for sharing your experience with Otto Cadillac's Service Department. We truly appreciate your business.

April 23, 2026

Dealership Rating
Employee Rating

They are here to put you in the best car possible and see that everything works and is top notch. More

by annarondac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

Apr 24, 2026

Otto Cadillac responded

We are so happy that our Otto Cadillac team delivered an excellent experience. Thank you, Anna!

1
...