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Otto Cadillac
Albany, NY
2,644 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,644 reviews
April 24, 2026
Greedy. Came in for spark plugs. Got estimates for 4 other things I didn't need adding up to 4500. I just bought the car from you 7 months ago and you give m Came in for spark plugs. Got estimates for 4 other things I didn't need adding up to 4500. I just bought the car from you 7 months ago and you give me an estimate for a third of the cost of the car in repairs. Took 2.5 hours to diagnose car. Can't imagine how long my time would have been hijacked had I actually had a repair. More
by chrisf4571
Verified CustomerEmployees Worked With
Rather not say
April 23, 2026
It was easy to make an appointment online. Bill greeted me immediately as I arrived. He listened to me, and reassured me that the vehicle would be thoroughly inspected. Later, he communicate t Bill greeted me immediately as I arrived. He listened to me, and reassured me that the vehicle would be thoroughly inspected. Later, he communicate the finding very clearly. My car is now once again driving like a Cadillac. I'm happy. More
by mm914
Employees Worked With
Bill McLean
April 23, 2026
Otto cadallic was very welcoming. The staff was extremely helpful with all the technology needed to purchase the carn The staff was extremely helpful with all the technology needed to purchase the carn More
by ladymars45
April 23, 2026
Handled me on time. Did work I requested (oil change) and applied discounts. Then told me of upcoming brake repair. I requested it be done then and they agreed. This hel Did work I requested (oil change) and applied discounts. Then told me of upcoming brake repair. I requested it be done then and they agreed. This helped me tremendously More
by SMPEMRICK
Employees Worked With
Mclean
April 23, 2026
They are here to put you in the best car possible and see that everything works and is top notch. that everything works and is top notch. More
by annarondac
April 22, 2026
I consistently receive exceptional service at Otto Cadillac on Central Avenue. My service advisor, Bill, is outstanding—always professional, knowledgeable, and attentive to every detail. He takes the Cadillac on Central Avenue. My service advisor, Bill, is outstanding—always professional, knowledgeable, and attentive to every detail. He takes the time to explain everything clearly and ensures my vehicle is serviced efficiently and correctly. The entire Otto Cadillac team provides a first-class experience every time I visit, which is why I continue to trust them with my vehicle. More
by jolaiacona
Employees Worked With
Bill
April 22, 2026
Friendly Polite Informative Honest Thoughtful Respectful Wonderful Amazing Super Terrific Marvelous Fabulous Delightful Splendid Incredible THE BEST SERVICE MGR!!!!! A GREAT PERSON!!!!! Wonderful Amazing Super Terrific Marvelous Fabulous Delightful Splendid Incredible THE BEST SERVICE MGR!!!!! A GREAT PERSON!!!!! More
by Nmknaust
Employees Worked With
Bill McLean
