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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
4.8
2,921 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,921 reviews

October 14, 2026

Bill is always accommodating. He made sure that I knew exactly what was going on with the car. I was due for a new set of tires and he made sure I got the latest deal available. A More

by tpowell68
Recommend Dealer
Yes
Employees Worked With
Bill McClean
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Oct 15, 2026 -

Otto Cadillac responded

We are delighted to hear that Bill provided such a stress-free and accommodating experience. Thank you for choosing Otto Cadillac, and we look forward to assisting you again in the future!

October 14, 2026

Very polite and prompt with updates on my vehicle Very professional It was a great experience and the problem fixed More

by darren32
Recommend Dealer
Yes
Employees Worked With
Billy McClean
Print
Oct 14, 2026 -

Otto Cadillac responded

We are glad the team took such good care of you and your car, Darren! Thank you for choosing Otto Cadillac and for sharing your experience. We hope to see you back again down the road! Safe travels!

October 13, 2026

This was my first service experience at Otto Cadillac. The work was completed quickly while I waited in the lounge. Bill kept me up to date throughout the process. Great job my the team! More

by PSURICK81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Mclean
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Oct 13, 2026 -

Otto Cadillac responded

Thank you for sharing your feedback about your time working with Bill and the Otto Cadillac team! We appreciate your support and look forward to serving you again in the future.

October 12, 2026

Always friendly, efficient service. Always available to answer any questions too! Clean, and welcoming environment too! More

by jean.pawelek@gmail.com
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Print
Oct 13, 2026 -

Otto Cadillac responded

We appreciate your feedback! It's great to know you're satisfied with our service and environment. See you next time at Otto Cadillac!

October 12, 2026

I'm a long term customer . .. great dealership I love my Cadillac XT5 and they always have great service. More

by eps148
Recommend Dealer
Yes
Employees Worked With
Bill
Print
Oct 13, 2026 -

Otto Cadillac responded

Thank you for your loyalty and kind words! We're glad to hear that you love your Cadillac XT5 and always receive great service. We truly appreciate your support and look forward to serving you for many more years! -The Otto Cadillac Team

October 12, 2026

I'm a long time customer and they are the best They take good care of their customers More

by eps148
Recommend Dealer
Yes
Employees Worked With
Bill McClean
Print
Oct 13, 2026 -

Otto Cadillac responded

Thank you for your support of Otto Cadillac!

October 12, 2026

I'm a long term customer . .. great dealership I love my Cadillac XT5 and they always have great service. More

by eps148
Recommend Dealer
Yes
Employees Worked With
Bill
Print
Oct 13, 2026 -

Otto Cadillac responded

Thank you for your continued trust and loyalty! We're glad to have you as part of the Otto Cadillac family. Enjoy every mile in your Cadillac XT5! Safe travels!

October 12, 2026

Customer service is always an exceptionally good experience. Friendly. Efficient. I like that I am aware of how much longer the car may be in the shop. More

by marie.dibella2015
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Print
Oct 13, 2026 -

Otto Cadillac responded

Thank you for the great review, Marie! We are thrilled to hear that you are so well taken care of by our team. From all of us at Otto Cadillac, we wish you safe travels!

October 12, 2026

Wonderful customer service. Everyone is always attentive, makes me feel comfortable waiting and the car comes out clean. More

by marie.dibella2015
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Print
Oct 13, 2026 -

Otto Cadillac responded

Marie, thank you for sharing your feedback! We're glad our team made you feel welcome and well cared for. We appreciate your support and hope to see you again at Otto Cadillac! Safe travels!

October 10, 2026

I think Otto should hire someone dedicated only for tech support assistance to customers dealing with all the new car electronics, which can seem overwhelming. Available by phone or drive-in when needed. More

by t-b150
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Oct 13, 2026 -

Otto Cadillac responded

Thank you for the feedback! We are always looking for ways to improve communication and support our customers at Otto Cadillac. We'll be sure to share this with the team.

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