Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,577 Reviews of Otto Cadillac - Service Center
Sort by
Verified Customer
April 30, 2022
Very good service center my advisor was great however I am disappointed that you guys would not honor my safeguard warranty to replace my rear differential not everyone buys their Cadillac directly from yo am disappointed that you guys would not honor my safeguard warranty to replace my rear differential not everyone buys their Cadillac directly from you so you should work with other warranties not just your own…Depaula Chevrolet had no problem honoring my warranty for my repair I would expect the same customer service from any Cadillac dealer. More
by cjayross10
Employees Worked With
Andrew Askew
April 29, 2022
Great customer service, timely, and they go the extra mile to ensure a great experience. mile to ensure a great experience. More
by nto226
Employees Worked With
April 27, 2022
Brought my Caddilac in for an oil change and my front drivers side tire had uneven wear. They replaced the tire and did an alignment and covered the cost. Best customer service I’ve ever experienced made drivers side tire had uneven wear. They replaced the tire and did an alignment and covered the cost. Best customer service I’ve ever experienced made me feel like family More
by tomroby99
April 26, 2022
Awesome Dealership ! !!! Amazing service. As you can see from my vehicle history. I use several dealerships. NONE of those dealerships can even touch the level of ser !!! Amazing service. As you can see from my vehicle history. I use several dealerships. NONE of those dealerships can even touch the level of service OTTO a provides More
by ToddHanlon145
April 25, 2022
Otto service team is always very professional and trustworthy. I can honestly say, I look forward to getting service done. Thanks to the Otto Service Team! trustworthy. I can honestly say, I look forward to getting service done. Thanks to the Otto Service Team! More
by wallacevoorh
Employees Worked With
Other Employees :
Melissa D'Errico, Andrew Askew, Jeff Wright
April 22, 2022
The experience started off with two voicemails I left for the service manager over the course of two weeks that never got returned to me. I’m sure Bill is very busy, but I was expecting at least a call b for the service manager over the course of two weeks that never got returned to me. I’m sure Bill is very busy, but I was expecting at least a call back. On my third call I spoke to Melissa who was very nice and scheduled my appointment for a steering wheel vibration problem I’ve been having with my Cadillac. When I dropped off my car I told them I already had the tires balanced and also brand new tires so I didn’t think tires was the cause of the vibration. Within a couple of hours they called and said my tires need to be re-balanced and an alignment. So I had that done, picked up the car and still have the vibration. I will admit that the vibration is better than it was before, but the car should not be vibrating at all. The day after I picked it up I left a message for Andrew telling him that I still had the vibration, but I have not received a call back yet. Everyone at the dealership was very polite, it’s just disappointing they couldn’t fix the problem. More
by amarino222
April 22, 2022
The service manager and entire service dept are very pleasant and professional! A joy to work with! pleasant and professional! A joy to work with! More
by emellisa
April 22, 2022
Outstanding service, outstanding staff. Immaculate lounge. You are made to feel like family as soon as you arrive. Service is completed perfectly without any issues. Immaculate lounge. You are made to feel like family as soon as you arrive. Service is completed perfectly without any issues. More
by NEWYORKMBA
