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Otto Cadillac - Service Center

Albany, NY

4.7
1,573 Reviews

1,573 Reviews of Otto Cadillac - Service Center

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February 01, 2022

Great service. Fixed my problem quickly. Staff was very friendly and knew what was wrong with my vehicle right away. More

by Bruno91998
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2022

I was greeted by 2 friendly staff members. The work couldn’t be completed because they have to order the part. I still received a free car wash More

by ccascio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Sarah Pritchard
January 28, 2022

Bill in service is great and always provides A+ level support and guidance which is why I choose Otto More

by Dukes8123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

Services done in a timely manner and the my car was washed an the inside vacuumed More

by William Quinn
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2022

Great service! Good people . So glad I bought my car from them! Everyone I worked with from sales to service have been excellent!! More

by scollins11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Sarah Pritchard
January 22, 2022

Appointments are easy to schedule. Staff is both friendly and helpful. They do a thorough job and also clean the car when they are done. They even took care of some things I didn't even know need More

by Oldpopsie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Russo, Melissa D'Errico
January 19, 2022

Great customer service, very knowledgeable and always knows exactly what I need and resolves the issues. More

by wendell_giles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico, Sarah Pritchard
January 17, 2022

Service was great, on time, and efficiently handled. Car was cleaned and vacuumed. Paperwork was fast and precise. More

by pjdys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2022

Service on time issue fixed 1st time the right way. Follow up to service each time. More

by jtuffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa D'Errico
January 15, 2022

This was the third time that I have brought my car for service at Otto. Each time I was pleased . Everyone is friendly, polite , knowledgeable and professional . Thank you More

by Saguinan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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