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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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October 31, 2021

Fast and professional, always good work happening here at this place with great prices and quaint work. More

by Mjlucarelli78 horse 🐎 dong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2021

I’ve waited to get my new Cadillac repaired for over two months- not happy. More

by MRDAVIS322
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Bill McLean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Otto Cadillac responded

Mr. Davis, We apologize that the parts for your new car are taking longer than anticipated. Unfortunately, due to the pandemic, many parts have been extremely delayed and this is beyond our control. This certainly creates frustration and again, we sincerely apologize for that. Our goal is to always have our customers feeling completely satisfied with their overall experience. Our service department will contact you as soon as your parts are available and schedule you right away. Please feel free to contact me directly if you would like to discuss this further. Chris Otto 518-935-7243

October 28, 2021

I’ve purchased 3 new cars from Otto & have relied on them for service for all of them. I trust their Service Writers & Technicians who have always done a great job, never trying to sell me repairs that I did More

by hawk7112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

As always service for my vehicle was prompt and courteous! Fast and easy! Would recommend this dealership! More

by lefevreken7@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

lefevreken7@gmail.com responded

Otto Cadillac Oct 20, 2021 lefevreken7@gmail.com "As always service for my vehicle was prompt and..." As always service for my vehicle was prompt and courteous! Fast and easy! Would recommend this dealership!

October 20, 2021

Service is always performed as expected and I am kept up to date with future scheduled maintenance that I should be aware of. More

by llgrasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2021

Thank you Bill McLean . Great job done by all. Top notch service ! Thank you again More

by Cmiranda1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
October 15, 2021

My time and experience at Otto service department was wonderful and easy Would definitely come back More

by jamyleexd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2021

Very easy, good communication, short wait time, nice people, very professional, car wash was a bonus. More

by oconnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2021 -

oconnell responded

Thank you

October 13, 2021

I have only good things to say about the service department and the personal in your outfit More

by Brkkering-ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
October 13, 2021

Found Sales Bill McLean Extremely Helpful and Knowledgeable about mechanical concerns. Service was Top Notch. More

by VINCENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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