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Otto Cadillac - Service Center

Albany, NY

4.7
1,571 Reviews

1,571 Reviews of Otto Cadillac - Service Center

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February 27, 2021

I really appreciate your having the concierge service. Amelia was very professional! Nice not to have to wait on site! Bill and Alison are great to work with. More

by jameslbenedict
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
February 19, 2021

Best service thanks to Bill McLean. Always exceptional service as expected. Have been a customer for many years thru 5 cars. Will continue as customer. More

by LMORTIMO
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
February 19, 2021

great jod very acomidating came in got right on it got us right back on the road my 4th caddy from them very happy to More

by AJCREAINC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
February 18, 2021

Excellent online experience!!! This was my first online car purchase. Sean was extremely informative and transparent in getting me full information and answering multiple email questions. Made the process More

by tmjetset
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean MacWhinnie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike , and the 2 gentlemen that delivered the car to me.
February 12, 2021

Dealing with Bill Mclean in the Otto service department has been nothing less then 5 stars service every time, prompt, professional and courteous, this time it was no different, makes the entire processfla More

by MFUSCO2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Zukowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2021

Bill was great Just going to have to take my car for a second opinion because is pulling hard to the right Yes great service More

by JAMEIKROBINSON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 04, 2021

Otto Cadillac is one of the best dealerships around. Very nice facility, friendly people, thorough & clean mechanics who don’t leave any evidence that your car was worked on. Repair time is always fast. I dr More

by cleannewyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
February 04, 2021

Great dealership, The Service and Sales dept. are fantastic. Always willing to help. I have been going to Otto Cadillac for over 30 years. Great team More

by rf6440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
February 04, 2021

Service as good as ever. Waiting for parts to finish the job. Ask me again when parts are installed. Will wait for Bill to call. Thank you. More

by LMORTIMO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
January 29, 2021

This was a fantastic service experience. The entire service department at Otto is by far superior than any other dealership I’ve been to. They were able to get me in almost immediately, and I had my c More

by cgiagni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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