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Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews

1,529 Reviews of Otto Cadillac - Service Center

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August 22, 2020

Friendly, courteous and fast! Always go above and beyond ! I wouldn't trust anyone else to service my car. I have complete confidence in every one at Otto. More

by JUDIMAC18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
August 17, 2020

Great customer service. Great customer s ervice. Great customer service. Great customer service. Great customer service. Great customer service. Great customer service. Great customer servic More

by LFM54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
August 15, 2020

Awesome service. Staff very nice. Very clean. Kept me informed was very pleasant. Follow up was great. Very very pleased and I have been to a lot of dealerships. Keep up the great job More

by redmilrd
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 14, 2020

Been coming here for years. Bill is always so friendly and knowledgeable. The mechanics give exceptional service. Highly recommend. Quality care is emphasized over speed. Please don’t change. More

by CISCO
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John White
August 14, 2020

I was in for an electrical issue and the tech was able to pin point and fix the issue quickly. Was very happy with the service and interactions of the team at Otto. More

by DAN B
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2020

Great service (as always)! Bill and the service team always take great care of my car. The service is fast and always done right. I will always come back to Otto for my service. More

by RICHARDAMADON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2020

Service Routine oil change that was done in a timely manner with no added cost. The service was provided at the time of the appointment with no waiting. More

by CGENEVIVE
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2020

This was our first service on our car , greeted by our temp check and a friendly smile. Service was quick and a great experience. Can not say enough about the staff, so glad we decided to return to Cadi More

by JSTEWAR7
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Anaya
July 20, 2020

Very good service. Very timely. I previously called to check on what may be wrong when a light on my dash showed up. I was informed it was ok to drive my car, but should come in for servicing. I did and i More

by alice7
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2020

Great service as always. Bill is one of, if not the best around. Always a great experience with Otto and the service team. Highly rate More

by freefallin2005
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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