Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

Sort by
April 04, 2020

Convenient, professional, and swift! During the Covid-19 pandemic, I was able to schedule an oil change and tire rotation. When I arrived, the staff was welcoming, professional, and effi More

by DEBRAKINGMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John White
April 01, 2020

It was an excellent experience Otto's is a great place to go business with and have your vehicle serviced. Everyone is pleasant and the waiting room is always clean and plenty of co More

by RLAMORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John White
April 01, 2020

Always great service. I know my car is in great hands and fully gets looked over and taken care of. They always go above and beyond. More

by tdonohue97
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, John White, Allison Anaya
March 26, 2020

Service Saturn Sky When in for routine oil change. Service rep pointed out a coupon fr tire rotation. In addition, reported that aligment of OK, but recommended coolant More

by enpeters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2020

Oil Change, Inspection and brake pad replacement Extremely friendly staff. Attentive. I was in and out in no time at all. Staff provided updates to service time as well. Would highly recommend! More

by ebarker2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
March 20, 2020

Was fast and pleasant from drop off to pick up overall experience was good, went in for a recall, writer was fast and pleasant. couldn't pick the car up as it was late in the day, no issues with le More

by craigd0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John White
March 16, 2020

Great Service From the ease of making the appointment, follow through of the service adviser and updates regarding the repair of my vehicle; the service is great. More

by MCOLOGGI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 12, 2020

Excellent service with a car wash at end. Friendly people, nice waiting area! Got to kill time looking at the 2020 offerings. Nice! Will visit again. More

by cvol
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2020

Great service It doesn't get any easier. Bill is always great and we always have a lot to talk about. Being able to get a loaner really helps so much. Thanks Bill More

by timk5094
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 06, 2020

OTTO was helpful because I work a lot of odd hours and was able to drop it off a couple days before my scheduled appointment, and pick it up a couple days after. Very helpful! More

by lloyd_v
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John White, Allison Anaya
...
131
...