Otto Cadillac - Service Center

Great service It doesn't get any easier. Bill is always great and we always have a lot to talk about. Being able to get a loaner really helps so much. Thanks Bill It doesn't get any easier. Bill is always great and we always have a lot to talk about. Being able to get a loaner really helps so much. Thanks Bill and Otto More

OTTO was helpful because I work a lot of odd hours and was able to drop it off a couple days before my scheduled appointment, and pick it up a couple days after. Very helpful! was able to drop it off a couple days before my scheduled appointment, and pick it up a couple days after. Very helpful! More

Service was great. Bill is fantastic...he goes out of his way to make your visit a pleasant experience. One criticism: the car was was terrible. The rear deck and ‘bumper’ was dirtier than it was when I brou way to make your visit a pleasant experience. One criticism: the car was was terrible. The rear deck and ‘bumper’ was dirtier than it was when I brought it in. The windshield was so dirty it was difficult to see. I had to go to a car wash to get the car clean! More

Everyone is very sweet at Otto and enjoy going there for my service. They make sure you are comfortable at all times. Thank you much. my service. They make sure you are comfortable at all times. Thank you much. More

You know they care about their customers by the way they interact with them and treat them fairly. It makes your service experience a pleasant one. interact with them and treat them fairly. It makes your service experience a pleasant one. More

Otto Cadillac has always and continues to have a great service department and team. Quick friendly service . The service advisor Bill M is an effective ambassador for the Otto brand. He makes the servic service department and team. Quick friendly service . The service advisor Bill M is an effective ambassador for the Otto brand. He makes the service experience very positive More

I scheduled on line and then rescheduled for a closer date. Both transactions were easy. Great website. The service manager Bill is friendly and efficient. He's the best. I bought a Cadillac certified ca date. Both transactions were easy. Great website. The service manager Bill is friendly and efficient. He's the best. I bought a Cadillac certified car and I'm very happy with it. More

Bill McLean is the best employee of any car dealership I’ve ever dealt with. Always friendly, courteous and make getting my Escalade serviced a real pleasure I’ve ever dealt with. Always friendly, courteous and make getting my Escalade serviced a real pleasure More

Best Cadillac service Always great service and customer accommodation. Besides primo cars, they offer fairly priced services.Highly recommended. You can’t find a better dea Always great service and customer accommodation. Besides primo cars, they offer fairly priced services.Highly recommended. You can’t find a better dealership in NY State. More

From sales to service, I have always had a pleasant experience and have purchased 4 vehicles from Otto. They are focused on customer service and satisfaction which seems rare to come by these days. experience and have purchased 4 vehicles from Otto. They are focused on customer service and satisfaction which seems rare to come by these days. More