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Otto Cadillac - Service Center

Albany, NY

4.7
1,535 Reviews

1,535 Reviews of Otto Cadillac - Service Center

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April 18, 2019

Oil change visit It is always a pleasure to work with the representatives of Otto Cadillac. The service is prompt and thorough. I would highly recommend the service More

by Gina Carney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2019

Knowable Otto has the most friendly staff I have ever dealt with. They all know their jobs and can answer any questions you have.They know you and treat you wi More

by BETTYS0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John White
April 12, 2019

Great Service, Above and Beyond! Communication was wonderful throughout process. Appreciated the loaner car while my vehicle was worked on. Staff were extremely friendly and went abov More

by lgilbert1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2019

The Very Best! What an amazingly good dealership! My wife & I experienced a manifold problem on Rt 87. Somehow we made our way to Otto Cadillac. The noise was louder More

by PaulRBud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2019

Always a positive experience It's always a pleasure having my vehicle serviced at Otto. Bill McLean always makes sure I am taken care of, which leaves me feeling that I am good More

by WLUNDGREN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Bisesti
March 23, 2019

outstanding attentive efficient professional and accommodating every step. clean. didnt have to wait long and my car was ready on time, clean. a first class business thank you otto More

by JAMDDIPRETA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2019

Otto aught to be your service station. If you want Cadillac service for your non-Cadillac vehicle, you should give Otto a try. I bought my car here four years ago and all service has been h More

by acgilbert797
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Maher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Roger P., Allison Anaya
March 19, 2019

Excellent service I was impressed with the promptness and quality of service. Everyone I met was courteous and friendly. I would recommend this dealership very highly. More

by DHIBNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Otto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2019

Quickly diagnosed issue Service team quickly diagnosed issue and scheduled follow up service when parts become available. The team did not waste my time which is much apprec More

by AURBAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2019

Awesome!! Service as usual,top- notch!! Mr. Bill McLean was as friendly and helpful as ever.He answered my questions and addressed my concerns as well.Timely ap More

by nancyabc2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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