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Otto Cadillac - Service Center

Albany, NY

4.7
1,527 Reviews
Call Service Center (518) 218-6168

1,527 Reviews of Otto Cadillac - Service Center

Sort by
April 03, 2024

Friendly, accommodating, kept me informed on progress of work being done. Easy to use my points to pay for service. More

by kenb2
Recommend Dealer
Yes
Employees Worked With
Bill
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April 02, 2024

A a a a a a a a aca a a a a a a a a a a a a More

by rhehman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 02, 2024

Friendly and concise in explaining all options. Provides options to help make sure the car is in the best condition. No pressure and Happy to answer any questions More

by wwiley51
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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April 02, 2024

Quality service by a knowledgeable team of service professionals Been relying on them for 16 years. More

by HappyCustomer
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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April 02, 2024

Long wait for simple oil change. Was told my wheel could fall off if I don't fix a $700 repair. I declined service pending second opinion. More

by PATRICK43
Recommend Dealer
No
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Apr 02, 2024 -

Otto Cadillac responded

Patrick, I am sorry to hear that you had a less than desirable experience during your last service visit. From what I understand, our service department mentioned to you that your vehicle needed a repair in order to pass inspection and that the worst case scenario would be that the wheel could potentially fall off. Our service department takes safety seriously. Amber was just letting you know the potential risks of not repairing the vehicle and leaving it in it's current condition. The costs associated with repairs can often be expensive. We are sorry about having to be the bearer of bad news regarding your repair. Please let me know if our service department could do anything different in the future. Feel free to contact me directly with any questions or concerns. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

April 02, 2024

Excellent Very pleasant people. dealership is always clean.service is prompt.highly recommended Have bought different kinds of cars&otto is the best More

by guidry049
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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April 02, 2024

I trust Bill to not sell me repairs I don't need but I appreciate that he tells me what will need to be done the next time I come for service. More

by hawk7112
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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April 02, 2024

Great Absolutely fantastic as always they are the Premier car dealership in the capital district More

by guidry049
Recommend Dealer
Yes
Employees Worked With
Bill
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April 02, 2024

Very pleasant, quick to get my car in and work started. So much so that I felt a little rushed to talk about my service needs. Dealership was clean, neat, and very professional More

by dzgnman
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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March 30, 2024

Very friendly. Good work. Explained everything that was going to be done and what needed to be done . More

by EBASLE
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
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