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Otto Cadillac - Service Center

Albany, NY

4.7
1,604 Reviews

1,604 Reviews of Otto Cadillac - Service Center

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October 12, 2023

My family had purchased several cars here and the sales department especially Steve Lemon are great. The service department is always accommodating and does a great job More

by Pkeough82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Crossley
October 10, 2023

Excellent and friendly staff. Great service and very timely. Also answered questions regarding cost difference More

by dburns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

Not sure they filled tired with air so I had to go to gas station to fro it More

by genedianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Otto Cadillac responded

Hello and thank you for taking time to complete this survey. After reading the comments the service team and I are having a tough time trying to figure out exactly what happened. Did you tire pressure light come on? Did you discuss having your tires filled with our staff and it didn't happen? Let us know the details by calling us at 518-869-5000. Thanks for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 08, 2023

Whatever I asked for was done work was satisfactory a little pricy but at least it gets done More

by iftikhar-butt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 08, 2023

Excellent service as well as customer service 👏 👍 👌 😀 🙌 Thank Mr. McLean. Service price a bit to high More

by joyce.williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 07, 2023

We bought our 1989 Sedan DeVille from Otto and still have it . We don’t drive it much it’s still a beautiful car in great shape. Never been in a body shop Thank you for looking after it for us More

by I don’t have a screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Every time that I go to have our vehicle serviced at Otto Cadillac, I always feel appreciated as a customer. More

by MCARLSON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Problem diagnosed and fixed while I waited. Took a little over and hour. Easy-peasy. More

by Oldpopsie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2023

While changing spark plugs the mechanic broke a part, and then they charged me to replace it. More

by janetlorri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Otto Cadillac responded

Janet, Hello and thank you for taking the time out of your day to submit this review. I am sorry to hear that we made a mistake and incorrectly charged you for a part that was broken in the process. We have ben trying to call you to get this corrected. Please call me at 518-869-5000 at your earliest convenience. Thank you for your time, Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

October 02, 2023

Always willing to help and make sure all things are in good operating order polite and kind. More

by stock1479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
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