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This rating includes all service center reviews, with more weight given to recent reviews.
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1,536 Reviews of Otto Cadillac - Service Center
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October 09, 2022
Communication was not good. If phone calls were returned so questions could be answered the process would have been more efficient. If phone calls were returned so questions could be answered the process would have been more efficient. More
by bun38
Verified CustomerEmployees Worked With
October 07, 2022
The repairs were completed as prescribed and the entire experience was very professional. The environment was comfortable and the loaner car was appreciated. experience was very professional. The environment was comfortable and the loaner car was appreciated. More
by dzgnman
Employees Worked With
October 07, 2022
Service department was very good, quick, and courteous. Great job! Highly recommend Otto to anyone who owns a Cadillac. Great job! Highly recommend Otto to anyone who owns a Cadillac. More
by Chris M
Employees Worked With
October 05, 2022
Very thorough and solved the problem by test driving w me and spending extra time to determine the source of the flutter and spending extra time to determine the source of the flutter More
by gdenovio
Employees Worked With
October 05, 2022
Bill is always on! He has the energy and smile that contributes to his and Rogers team! Thank you for taking such good care of my XT5! He has the energy and smile that contributes to his and Rogers team! Thank you for taking such good care of my XT5! More
by KKGW29
October 05, 2022
Bill McLean was very helpful and informative as always. All of the work was done promptly and efficiently. All of the work was done promptly and efficiently. More
by MCARLSON4
Employees Worked With
October 05, 2022
I am 72 years old and I have owned many cars during my life. Otto Cadillac is the best dealership that I have ever known/ life. Otto Cadillac is the best dealership that I have ever known/ More
by MCARLSON4
Employees Worked With
October 05, 2022
Awesome service as always! Bill and the team take care of everything and make sure all is right. Bill and the team take care of everything and make sure all is right. More
by r.piscitelli
October 05, 2022
Billy and the whole service team are incredibly attentive and work to ensure the customer is satisfied. Otto is lucky to have them and work to ensure the customer is satisfied. Otto is lucky to have them More
by gavin8
Employees Worked With
Other Employees :
Jeff Wright, Dawn Crossley
October 04, 2022
Great group of friendly staff. Clean comfortable surroundings. Workers never leave car soiled and car being wash is a definite plus! Thank you!! Clean comfortable surroundings. Workers never leave car soiled and car being wash is a definite plus! Thank you!! More
by Eleanor
Employees Worked With
Other Employees :
Sorry if I missed anyone. All are very nice and professional , Dawn Crossley
