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Otto Cadillac - Service Center

Albany, NY

4.7
1,526 Reviews

1,526 Reviews of Otto Cadillac - Service Center

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June 15, 2022

Car was left à mess. plastic booties papers.took 3 hours.They told me it would take 2 hours More

by tammycapano
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
Jun 16, 2022 -

Otto Cadillac responded

Tammy, I am very sorry to hear that you had a less than satisfying experience here at Otto Cadillac. One thing we we strive for is world class customer service. We would like to make it up to you by offering a full detail, inside and out, free of charge. Just call our service department and schedule a time and request a loaner car so you don't have to wait. This is a $299.99 value that we would like to give you in order to make things right. Once again, I am sorry for the inconvenience and I hope you have a great week. Thanks for choosing Otto Cadillac. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000

June 14, 2022

Warm welcome as always! Quality work. My only recommendation would be that after an hour or so, they would give an update on the status. I waited about 2 hrs or so. No compl More

by carolawilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
June 14, 2022

very professional and not pushy very clean facilities sales people greet you as a friend when returning for services More

by rschumann123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
June 13, 2022

Very nice people easy to deal with solved all of my problems service tech was awesome More

by hugnyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Askew
June 13, 2022

Service advisor Bill Macneal was great to wide with. Car was returned clean and all work completed in a timely manner. More

by aaron.furman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2022

This dealership is the best. They are not only professional and courteous but they treat you like family. You dont find that very often in todays world. Mr Otto should be proud More

by Debkayak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2022

I went to Otto on the 9th June 2022 The service was grate and in a timely manner going back Monday for car detailing More

by Gdcraw2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
June 09, 2022

Bill: In service always make me feel a very special person.An always leave very satisfyed. More

by Trofeo373$
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2022 -

Otto Cadillac responded

J, Hello and thank you for taking the time to give us feedback on the survey. I am a little confused because in your comments it says you had a great visit and Bill always makes you feel special but you also gave us one star our of five. We just want to make sure you had an excellent experience here and if you didn't please let me know why so we can address it and make it up to you. What could we improve at the dealership to make your overall experience better and for you to recommend us to others? Any additional information would be very helpful for us to improve our business. Please call me at the number below or respond to this message. Thank you for your time. Kindest Regards, Meghan Serrell Otto Cadillac General Manager 518-869-5000

June 09, 2022

Bill McLean is always a pleasure to work with. Little extras to make your experience a good one! More

by tseeley2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2022

Okay Andrew was absolutely horrible. Love everyone else there but this last time dealing with Andrew was a nightmare More

by Butterflywings0913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Askew
Jun 07, 2022 -

Otto Cadillac responded

Hello, Thank you for taking the time to tell us about your service experience at our dealership. We sincerely appreciate your feedback. I would like to better understand how and where we are not meeting your expectations and how we can do better in the future. In your comments you mentioned you had a bad experience with Andrew. I welcome a chance to speak with you directly about this feedback. If you find the time, I would like to discuss this matter so we can make improvements. Please call me at 518-869-5000 and ask for Meghan. I sincerely appreciate your time. Sincerely, Meghan Serrell General Manager Otto Cadillac mserrell@ottocars.com 518-869-5000

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