Ourisman Chevrolet of Bowie

This experience was so bad that I'll never purchase any type of vehicle from any Ourisman dealership. I own a 50k Chevrolet Silverado 1500 Trail Boss. Ourisman Chevrolet of Bowie wrecked the whole back sid type of vehicle from any Ourisman dealership. I own a 50k Chevrolet Silverado 1500 Trail Boss. Ourisman Chevrolet of Bowie wrecked the whole back side of my truck after I dropped it off for a routine oil change and tire rotation. The service manager, Derek Kline, refused to give me a refund for my oil change and tire rotation stating that ultimately, they did the work. After hearing this, I had to request to speak to his manager, who ultimately gave me a refund. Surprisingly neither apologized, and neither acted like it was a big deal. During COVID times, I was stuck in this dealership for 2 hours. 2 hours of them trying to figure out how to give me a rental (ended up with a work truck, no running boards, 2 doors, and not something of equal or greater value). They had my truck for 3 weeks and called to tell me it was repaired and ready to be picked up. I drove to the dealership, looked at the truck and saw over 25 'pin-holes' in the paint along with excess clumped up paint on the side. It was terrible. They didn't even inspect it before calling to tell me it was ready. So I wasted time off work, and gas money to drive to the dealership, just to drive home without my truck. Several days later, they call and say my truck is ready to be picked up again. I drove up there, inspected the truck and it still had pin-holes. Pin-holes + body filler + rain = swelling and more body work. So I left it there AGAIN. They said they would fix it, they even circled around the areas of concern. Third times a charm? No. I went up there and the truck is still not 100%. Please remember, I am NOT the one who wrecked the truck, they are! And they couldn't fix the problem either and completely wasted my time. After the third time, I had to assume that they were unable to fix their mistake and I'll have to take it to a body shop to get it fixed properly. BEWARE- Derek Kline is the most useless service manager I've ever worked with. On a positive note, Darrin Stratford was very professional and worked with me throughout the entire process. What's more, Corporate GM did nothing for me. I called Corporate GM as this was my second 'Certified' Chevrolet Service Center that I've been to and both wrecked my truck. (The first was at JBA Chevrolet in Glen Burnie where they wrecked my mirror off my truck while attempting to put it on the lift) Corporate GM told me there is nothing they can do as these dealerships are independently owned. I'm not even sure what the purpose of this survey is... it's not like anything will come of it. It's a real shame because my significant other was in the market for a new truck. We were planning on buying the same truck I own- another Trail Boss. Instead, we purchased a Nissan Titan XD on Dec 11, 2020. We will NEVER purchase another Chevy. A real disappointment as we currently have 3 chevy's in the driveway and we thought we'd be Chevy customers for life. Dont buy a GM, they won't take care of you! More

This was my first time going to Ourisman Chevrolet in Bowie and once I entered the store everyone was so nice and friendly. I met Mr. Joe Gross and told him what I was looking for and he went overboard t Bowie and once I entered the store everyone was so nice and friendly. I met Mr. Joe Gross and told him what I was looking for and he went overboard to accommodate me Thanks for a job well done. More

I read all the negative reviews online though I purchased a used 2011 Audi R8 from this dealership. I dealt with Joe Gross (sales), Mike Click (sales manager) and Shanise Craft (fiance Manager) which were al a used 2011 Audi R8 from this dealership. I dealt with Joe Gross (sales), Mike Click (sales manager) and Shanise Craft (fiance Manager) which were all polite and professional. There was no sales pressure and I basically told them what my numbers needed to be and they made it happen. While I was there 3 other people showed up to purchase the Audi R8 and I never had Joe or anyone trying to jack the price of the car up. I can say everyone there was polite and friendly. More

This place is terrible! Car Buyers beware! The people here are unprofessional & money hungry! The only good thing I got out of this place was my car which I love but I had to fight for due to the dealers here are unprofessional & money hungry! The only good thing I got out of this place was my car which I love but I had to fight for due to the dealerships sneaky tactics. The financial advisor they have at the dealership is the only good, non lazy person I met there. He was very helpful and kind. I gave two stars for his kindness and bc I love my car. That’s it! Besides that I will never deal with this dealership or any ourisman dealership ever again!! *Also there service shop and body shop offices are a joke, very lazy, unhelpful and lacking knowledge. If you need something fixed or repaired on your car please go elsewhere* More

Horrible experience. Not a welcoming environment. Upon entry, receptionist barely looked up from her phone to greet my wife and I. Upon requesting assistance with a specific vehicle she and the sales mana entry, receptionist barely looked up from her phone to greet my wife and I. Upon requesting assistance with a specific vehicle she and the sales manager Fareed proceeded to shout back and forth across the showroom looking for a rep. At no point was a seat or refreshment offered. After 5 or so minutes I was finally approached by a salesman. We went through the motions viewing and testing the vehicle. This is where the deceptive and prejudice dealer practices became evident. The particular unit of interest was advertised Certified at 16.9k with a bold disclaimer “DEALER DISCOUNTS AVAILABLE”. Despite said disclaimer, Sales Manager Fareed wrote an offer sheet without any discounts and even added $3,200 for certification and reconditioning. Deceptive and false advertising. When asked about the “available discount“ Fareed got tongue tied trying to explain that discounts are available but not guaranteed. Additionally he would make no concessions for the smokey scent and cigarette burns inside the vehicle. Additionally, I also felt prejudged as Fareed insisted in discussing out the door numbers all the while assuming I was unprepared to make a down payment. Little did he know I was prepared to put down 2k cash, at no point did he ask if I was able to put anything down he just naturally assumed I would not. Very poor experience, and it’s unfortunate because I really liked that car. More

New car purchase Horrible experience. On line offer on vehicle I was interested in was between 10-10.5 k. I expected them to add some junk fees. After spending 1.5 hou Horrible experience. On line offer on vehicle I was interested in was between 10-10.5 k. I expected them to add some junk fees. After spending 1.5 hours the sales manager came to me and said they could do the deal at a bargain of 14.4k. BAIT N SWITCH! Avoid this dealership !!! More

Deceptive practice--- Updated 26MAY 2020 Update as of May 26th, 2020. On May 26th Ourisman Chevrolet of Bowie picked up my vehicle from my house, washed the vehicle, and made the second ke Update as of May 26th, 2020. On May 26th Ourisman Chevrolet of Bowie picked up my vehicle from my house, washed the vehicle, and made the second key at no charge. I just had to pick up the vehicle later in the evening. They dropped off a courtesy vehicle when they picked up my vehicle but did not leave keys for the courtesy vehicle. The key technician completed the second key around 6pm. No one from the dealership notified me that the vehicle was done. I borrowed another vehicle and drove to the dealership at 7pm. Only the General Manager was still at the dealership, but he had both key sets. The dealership did not have a driver available to return my vehicle and bring back the courtesy vehicle. I drove back home and found someone to drop me off to my vehicle in order to drive it home. The following day the Sales General Manager Michael called me. I briefly explained my experience, and he stated he would talk with the employee and that the employee could have handled the situation better. After our conversation, I believe that he listened to my complaint and took my concerns to heart. I believe that he will work with the employee to ensure others do not have a similar experience. -------Previous review---- I purchased a certified pre-owned 2019 Chevrolet Silverado 1500 Crew Cab LTZ 4WD from Ourisman Chevrolet of Bowie at 16610 Governor Bridge Rd, Bowie, MD 20716 on May 6th, 2020. After purchasing the vehicle, my salesman Dwayne Missick told me to come back Saturday May 9th to get the vehicle cleaned and pick up the second set of keys. Before Saturday, Dwayne said that his dealership did not have the second set of keys. He gave me contact information for Ourisman Chevrolet of Baltimore to get the key from their dealership. After multiple calls over a week to multiple employees of Ourisman Chevrolet of Baltimore, they told me that they do not have the second set of keys and I need to work through Dwayne who sold me the vehicle. More

After dealing with my CRAZY warranty company for 5 months to replace my Escalade rim that I had to put air in my tire daily 😤 Keith in SERVICE made it happen with ease!! He is very knowledgeable and always to replace my Escalade rim that I had to put air in my tire daily 😤 Keith in SERVICE made it happen with ease!! He is very knowledgeable and always friendly!! A big THANK YOU to Will as well for his help 😊 And to Troy for washing my truck with my shiny new rim...This is BEST SERVICE department I have EVER dealt with!!!! They truly care about the customer!!! Thanks again guys!!! More

Liars and crooksWould never ever use this dealership or Liars and crooks Would never ever use this dealership or GM for that matter again Duped into “lease exchange” cost me $9109 Trust them at your per Liars and crooks Would never ever use this dealership or GM for that matter again Duped into “lease exchange” cost me $9109 Trust them at your peril. More

Hello I purchased my vehicle with an extended warranty from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing and he also offered me a zero dollar deductible on my extended warranty. I went to get my vehicle serviced at heritage in Baltimore where I live. The extended warranty still showed in the system for $100 dollar deductible. I began making calls to the extended warranty company, Ourisman Chevy etc. The extended warranty company confirmed that It showed $100 deductible. I made several attempts to speak with a manger or someone in finance left my name and number never received a back. I had to drive to the Bowie to get some service. I got there I was speaking with Jordy Williams the manager who gave me an extremely hard time because the zero deductible had been written in pen and initialed by the old finance manager who no longer worked at this location. Jordy Williams looked up in his system and she said that it showed zero deductible he then asked someone who was currently working in the finance department to check out the paper and she said that it was $100 adoptable and then she cannot confirm the other finance managers are initials so not only were they telling me that he sees a zero dollar deductible but now she's saying it's $100 and basically implying that I was lying or I forged this man's signature or his initials on the paper on Jordy Williams told me at that time that the lady in finance couldn't change the paperwork he couldn't change the paperwork and the man on the building couldn't change the paperwork . Implying the owner of Ourisman could not change this paperwork. I believe the GM told Jordy where the previous finance guy worked and eventually got me the number to the guy who signed this paper. I got on the phone places him on speaker phone and he advised them Jordy Williams and the other people in the office that he did sign it and I should have a zero dollar deductible and that it needed to be changed by someone in the accounting office. Jordy Williams took a copy of my paperwork and stated he would contact me when everything was changed. I would never recommend any want to go to this Ourisman Chevy do not purchase a vehicle from them they are never available to answer the phone. I was treated like I forged this manager's initials I was disrespected and treated rudely. I still haven't spoken with anyone about the change in my deductible. More