Ourisman Chevrolet of Bowie

Hello I purchased my vehicle with an extended warranty from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing and he also offered me a zero dollar deductible on my extended warranty. I went to get my vehicle serviced at heritage in Baltimore where I live. The extended warranty still showed in the system for $100 dollar deductible. I began making calls to the extended warranty company, Ourisman Chevy etc. The extended warranty company confirmed that It showed $100 deductible. I made several attempts to speak with a manger or someone in finance left my name and number never received a back. I had to drive to the Bowie to get some service. I got there I was speaking with Jordy Williams the manager who gave me an extremely hard time because the zero deductible had been written in pen and initialed by the old finance manager who no longer worked at this location. Jordy Williams looked up in his system and she said that it showed zero deductible he then asked someone who was currently working in the finance department to check out the paper and she said that it was $100 adoptable and then she cannot confirm the other finance managers are initials so not only were they telling me that he sees a zero dollar deductible but now she's saying it's $100 and basically implying that I was lying or I forged this man's signature or his initials on the paper on Jordy Williams told me at that time that the lady in finance couldn't change the paperwork he couldn't change the paperwork and the man on the building couldn't change the paperwork . Implying the owner of Ourisman could not change this paperwork. I believe the GM told Jordy where the previous finance guy worked and eventually got me the number to the guy who signed this paper. I got on the phone places him on speaker phone and he advised them Jordy Williams and the other people in the office that he did sign it and I should have a zero dollar deductible and that it needed to be changed by someone in the accounting office. Jordy Williams took a copy of my paperwork and stated he would contact me when everything was changed. I would never recommend any want to go to this Ourisman Chevy do not purchase a vehicle from them they are never available to answer the phone. I was treated like I forged this manager's initials I was disrespected and treated rudely. I still haven't spoken with anyone about the change in my deductible. More

Lots of people in the service department doing things other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift. other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift. More

A tire rotation at Ourisman might kill you. I brought my truck into Ourisman Chevrolet for a tire rotation and some recall work. When I came back to pick it up, I noticed a vibration as I was dr I brought my truck into Ourisman Chevrolet for a tire rotation and some recall work. When I came back to pick it up, I noticed a vibration as I was driving. At first I shrugged it off as tire wear differences due to the rotation. I picked up my son and drove home. As I was driving, I noticed a thumping sound when I hit the breaks and the vibration was getting worse. When I got home, I pulled on the tires. Front left was fine. When I pulled on the front right...it moved! I popped the hub cap off and two of the lug nuts were barely on the posts and all the rest of them were spinning freely. No-one had even attempted to tighten those lugs. Had I driven for a few more miles, I might not have been alive to write this review. More

Pathetic customer concern after they make a sale :( BRAD HAMILTON (Director of sales is a JOKE) Acts as if he cares & than when it’s time to show support, he could care less in client services. Makes a BRAD HAMILTON (Director of sales is a JOKE) Acts as if he cares & than when it’s time to show support, he could care less in client services. Makes a sale but than Is HORRIBLE; in showing any kindness, it’s a disgrace to our Race. KEITH KOBB was friendly & very helpful. Its the boss of the employees that makes this place negative for customers, which is really sad 😞 More

Worst Customer Service experience ever This was the worst Chevrolet Dealership I have ever been to. I have owned Chevy’s for over 25 years, and will re-think buying my next one much less a This was the worst Chevrolet Dealership I have ever been to. I have owned Chevy’s for over 25 years, and will re-think buying my next one much less any car from the Bowie/Annapolis area after this service. Service desk staff was courteous. When I asked about the status of my Oil change, after having waited over 2 hours, in a waiting room with no Wi-Fi or Cellular coverage, I was informed that my truck had not even been pulled into the bay yet. When I asked for my keys back and asked to speak to the manager, Bryan, the Service Manager, informed me that 2 to 3 hours is normal for an Oil Change and that the appointment time is not indication of when your car will be serviced (which I understand, but for an oil change that takes 20 minutes, nobody would wait 3 hours into Traffic, during Rush Hour). No mention of this when I was asked if I would be waiting on my vehicle or dropping it off, or when I checked my car in. I was actually informed that it could take up to an hour and a half. This is a poor reflection on any Ourisman Dealership, and the worst customer service I have dealt with. Evidently my time and business are not important to them. More

Sales great, after not at all I’m pretty disappointed in the customer service now that we’ve bought our car. First incident: I needed my tire changed and the local mechanic could I’m pretty disappointed in the customer service now that we’ve bought our car. First incident: I needed my tire changed and the local mechanic couldn’t find my lug locks. I had never even had to change my tires before. I called and Roland from service said “there’s nothing we can do, most people would have already been in here for service and you haven’t”. I asked to speak to a supervisor and the lady on the phone put me hold, then hung up. When I called back she said “they said you just come in and they’ll order you new ones”. I demanded to speak to someone. Finally, Steve from sales actually took the time to investigate to see they NEVER GAVE ME THE LOCKS when I bought my car 🤦??? I had to drive in another vehicle (car still undriveable) to pick it up. No one apologized for the inconvenience. Second incident: My 12 month old vehicle stopped blowing A/C and the front panel went out while driving. My vehicle is also losing oil (oil almost empty after 7000 miles). Icalled Saturday to get in because I’m scared to drive my car. They have nothing available until Wednesday! So I can’t drive my car.She said “don’t worry, I’ll put in an emergency ticket and someone will call you today or Monday to work you in” It’s Monday night. No one has called. I still have no appointment. I will NEVER recommend this place again. I Don even know what’s wrong with my 2018 Traverse Premier Update: after posting this on their Facebook, someone responded, asked me to call, said they’d help me. I did. They aren’t there and still no one has helped. Here is where I am. My 2018 Traverse Premier that we purchased 13 months ago: Is leaking oil Has intermittent A/C (it’s Summer!) Has intermittent front panel power Everyone that was willing to selling us this $50,000+ vehicle is avoiding us. We have a warranty! More

Quick and painless!! Just recently bought a 2019 Chevy truck! Our sales person Justin did a perfect job! Very personable! He was very knowledgeable on the truck and answer Just recently bought a 2019 Chevy truck! Our sales person Justin did a perfect job! Very personable! He was very knowledgeable on the truck and answered all of our questions quickly… We were in and out in a reasonable amount of time! The general manager Brad was very helpful and made sure we had everything we needed including a lot of popcorn!Would definitely recommend this dealership!! More

Sold me an extended warranty and when it was time I purchased a 2016 chevy suburban lt 1500 from then also bought a extended warranty, and just happen to reach the 66k and bom transmission went off so I purchased a 2016 chevy suburban lt 1500 from then also bought a extended warranty, and just happen to reach the 66k and bom transmission went off so no manufacturing warranty left so I relayed in the 5000 extended warranty that I purchased from them surprisingly enough they declined my claim for the purpose of using the vehicle as a passenger vehicle wooooow MF shame on GM and Sham on the Fadility company to do this to people, it was my first GM truck and I regret getting into the American cars.time to take my Laos and go with the Japanese.... More

Liars . They will tell you whatever you need to hear to sell a vehicle, and then not keep their promises. Don’t trust them. They’re liars. . They will tell you whatever you need to hear to sell a vehicle, and then not keep their promises. Don’t trust them. They’re liars. More

Disappointing Service Appointment I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead and scheduled an appointment but when I got there they said they would be with me in a minute and proceeded to stand around for 15 mins until "my" service advisor arrived. Mind you this was the first time I was there so why did i have to wait for "my" service advisor for a half hour when I never had one? Once he arrived I had to tell them everything I wanted done again thus taking another 15+ minutes. So my quick drop off was now at 30 minutes and then I have to wait another 20 minutes for the shuttle. So now I'm into this quick drop off for 50 minutes total! All that was annoying but when I get my car home I notice a slow leak and it turns out they didn't replace the drain plug in my transfer case properly so I needed a return trip. No thanks. I took it to the local GMC dealership which is a little further away but I have no time for Ourisman Chevy. More