Ourisman Chrysler Dodge Jeep RAM

Terrible Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me cont Horrible experience. I would not recommend this dealership to anyone. The finance department screwed up something on their end and then called me continuously telling me I owed them money. They claimed to have made a payment on my behalf. I called Chrysler Capital who financed the lease and they said that the dealer didnt pay them anything and there would be no reason why I should pay the dealership anything after the fact. I never got an explanation or an apology when I called the dealer back after speaking to Chrysler. The finance manager refused to return any calls after the fact. I regret giving this place my business. Even Chrysler Capital apologized for the dealership and their harassment. They did the typical BS to make a deal and then went back on their word multiple times. They even tried saying my signed lease agreement was wrong and that it wasnt valid due to their error and that the guy that wrote up the papers no longer worked there. The whole experience was a joke. More

Always great service I’ve used Ourisman Clarksville since 2007 for service of my 3 wranglers. Dwayne , my service advisor for the whole 12 years has bee outstanding. I’ve used Ourisman Clarksville since 2007 for service of my 3 wranglers. Dwayne , my service advisor for the whole 12 years has bee outstanding. More

Another great Ourisman Clarksville experience Brought one of our minivans in for service. Steve Ritter took excellent care of us as usual. We'll return when it's time for service again. Brought one of our minivans in for service. Steve Ritter took excellent care of us as usual. We'll return when it's time for service again. More

oil Change The wait for oil change was 2 1/2 hours, I live 1 hour away, to get my oil changed (which I already paid for because I was talked into your maintenanc The wait for oil change was 2 1/2 hours, I live 1 hour away, to get my oil changed (which I already paid for because I was talked into your maintenance plan) so it took be almost 5 hours to just get an oil change. Would like to be able to make an appointment before sending the better part of a day just to get my oil changed. More

Great place and people Ourisman Jeep-Dodge is the best dealership I’ve ever been to. Whether it’s service or sales, they always go above and beyond to assist and make the c Ourisman Jeep-Dodge is the best dealership I’ve ever been to. Whether it’s service or sales, they always go above and beyond to assist and make the customer happy. More

No pressure experience the sales experience was a non pressure situation. working with Ralph Bowen was a comforting experience, with him working to get the best car at a pr the sales experience was a non pressure situation. working with Ralph Bowen was a comforting experience, with him working to get the best car at a price we were comfortable with. More

Purchase Experience The sales rep Nicholas Peterson was exceptionally informative and helpful during the entire purchase process. He guided me through the entire purchas The sales rep Nicholas Peterson was exceptionally informative and helpful during the entire purchase process. He guided me through the entire purchase with confidence and product knowledge that was superior to that of any of his fellow associates. My only complaint would be that another sales associate asked the vehicle detailer to stop cleaning my truck and do one that she had sold instead, this due delay my delivery and departure substantially. More

Great service as usual Had our 2019 Pacifica in for service. Steve took care of us in his usual excellent manor. I don't have my vehicles serviced anywhere but here at Ouris Had our 2019 Pacifica in for service. Steve took care of us in his usual excellent manor. I don't have my vehicles serviced anywhere but here at Ourisman. More

Oil Change Quality service provided. Had oil changed, tires rotated, and cabin filters changed. Very pleased with the service and the time to complete it. I will Quality service provided. Had oil changed, tires rotated, and cabin filters changed. Very pleased with the service and the time to complete it. I will continue having service my Jeep Grand Cherokee. More

Dwayne rocks! Dwayne did a great job making my repair seamless. Just moved to MD and will be going to this dealer from now on! Thanks! Seamless! Dwayne did a great job making my repair seamless. Just moved to MD and will be going to this dealer from now on! Thanks! Seamless! More