Ourisman Chrysler Dodge Jeep RAM

Happy Customer Just had a warentee repair completed. No problems. Other service visits in the past have gone without any problem. One visit took longer that I th Just had a warentee repair completed. No problems. Other service visits in the past have gone without any problem. One visit took longer that I thought but that was my expectation. The repair involved reflashing the electronics. When I expressed concern, the service advisor gave me further information and made sure the work was on track. Other visits have been good encounters as well with plenty of info provided on the repair. I feel comfortable having these guys work on my car. More

Forgotten customer Didn’t touch car on date of appointment (7 September) despite having car all day. Did not return phone calls (four) and had to go to dealer to find ou Didn’t touch car on date of appointment (7 September) despite having car all day. Did not return phone calls (four) and had to go to dealer to find out they didn’t touch the car. Service to include AWD warning light, new key fob, and tire balancing. On next work day, 10 September (dealer had car over a weekend) diagnosed issue and requested I pay for parts to be ordered and would call when parts were in, around 3-4 days. I picked up the car, paid for the parts, and found tires were not balanced, something I took care of separately. After a week (18 September) I called the parts department to find the parts were in. I scheduled an appointment for 21 September to finish the job. Work was completed on time. When picking up the car I found the bill to be more than anticipated ($300 more). I paid the bill and asked to speak to the manager. There were multiple notices on the intercom for the manager as well as to have someone pull my car around. After waiting for 15 minutes neither the manager or the car showed up. I asked for the manager to call me and where car was located. Car wasn’t in location provided so got an unguided tour of the dealership before finding my car. Manager did not call but service rep did on 22 September. He was unaware of initial issue of car not being touched or phone calls returned. Did acknowledge issue with no return call on parts but said tied to a call center and said he made the decision on not balancing the tires. He didn’t understand the misquote on price and apologized for car pickup issues. Offered to provide a free car detail which I declined. After spending over $3500 in service at this dealer over the past two years, they failed here. More

Free maintenance contract I would like to opt out of the free maintenance contract but mr. Kevin Gilbert said it would not be possible anymore. I would appreciate very much if I would like to opt out of the free maintenance contract but mr. Kevin Gilbert said it would not be possible anymore. I would appreciate very much if it is still possible to cancel it without penalty. Thank you very much. More

Keeping my ride happy :) Just wanted to thank Duane, Don, and the mechanics for always taking good care of my ride. I purchased it from your dealership and my 08 Chrysler 30 Just wanted to thank Duane, Don, and the mechanics for always taking good care of my ride. I purchased it from your dealership and my 08 Chrysler 300 still feels like new thanks to you all. Sandy Bordas More

Pleased with the service I was pleased with the service and would recommend this service center. Hard working people who care about your needs and your vehicle. This place is I was pleased with the service and would recommend this service center. Hard working people who care about your needs and your vehicle. This place is a must. More

Buying Jeep Grand Cherokee 2017 Used I'm very tough customer they did a wonderful job . 1. Largest Jeep Inventory around 2. Knowledgeable Staff 3. Jefff B did a great job of explaining wh I'm very tough customer they did a wonderful job . 1. Largest Jeep Inventory around 2. Knowledgeable Staff 3. Jefff B did a great job of explaining where they were at and here's why Oursiman would not disappoint ! You have an asset in Jeff people are what make a company good or bad . Ourisman is lucky to have him ! Kevin also did a nice job explaining warranty in Finance first time I have EVER bought extended warranty . I feel good about it More

Fair to deal with Jason was fair to deal with. Had the car detailed very nicely. Ralph was very knowledgeable regarding the cars features and options. No pressure group Jason was fair to deal with. Had the car detailed very nicely. Ralph was very knowledgeable regarding the cars features and options. No pressure group of men. More

Overall good service experience The individual who booked the appointment gave misleading information. Fortunately, there was an update for my issue which prevented multiply trips to The individual who booked the appointment gave misleading information. Fortunately, there was an update for my issue which prevented multiply trips to the service department. The wait time was good. More

Service brings me back! I have bought my last 3 cars here, service is why! Nobody touches my car but Matt my Tech, I get everything here even Tires, they have great deals! As I have bought my last 3 cars here, service is why! Nobody touches my car but Matt my Tech, I get everything here even Tires, they have great deals! As long as Mike Catron runs service I will go nowhere else, he is the best! More

The best of the best The entire staff--from sales to service--is friendly and professional. I've purchased by last two cars there, and several friends have as well. There' The entire staff--from sales to service--is friendly and professional. I've purchased by last two cars there, and several friends have as well. There's no need to go anywhere else! They simply are the best of the best. More