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Ourisman Chrysler Dodge Jeep RAM

Clarksville, MD

Overview
Employees
Reviews
Vehicles
4.6
1,072 Reviews
At Ourisman Chrysler Dodge Jeep Ram of Clarksville we're driving Maryland, DC and Virginia home with our amazing specials, great service and huge inventory. We serve the entire DMV with new Chrysler Dodge Jeep Ram sales, Certified Used Chrysler Dodge Jeep Ram and Used Car Sales. We recommend you come to our Clarksville Chrysler Dodge Jeep Ram Dealership today to save money on a new or used car.
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12430 Auto Dr

Clarksville, MD

21029

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Showing 1,072 reviews

July 21, 2023

Always have my cars serviced here. Nice staff and very patient with answering any questions! More

by Daching22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for taking the time to leave a review! Our top priority is excellent customer service, and we're grateful you continue to experience that with your service visits. We appreciate the staff highlight for Dwayne and Steve--we'll be sure to pass your kind words on to them. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day, and drive safe!

Helpful
July 13, 2023

Arrived early for scheduled oil change, was promptly greeted & my truck pulled into bay. Young lady in service was very friendly, didn't push any services I didn't need. Oil change & brake check done More

by rmnovotny1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know her name
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Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much for your 5-star review! We're pleased to hear about your positive service visit with Ourisman CDJR of Clarksville. Our top priority is excellent customer service, and we're glad our courteous and efficient team members made your visit the best it could be. If you or your Ram needs anything, we're here anytime and happy to help. Thanks again for continuing to support us, and have a great rest of your day! We look forward to your next visit. :)

Helpful
July 02, 2023

My first phone call Josh answered gave me information I wanted. Told him I would be there next day. Josh knew all about the car and some sales associates know nothing. He walked us thru every step of the More

by Seaterrace207
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Swars
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Jul 06, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to leave a review! We value the staff highlight for Josh and are thrilled to hear about your positive experience working with him, from your first phone call to driving off the lot with confidence. We value your business and look forward to serving you again. Congratulations on your new Jeep, and have a great rest of your day! Thanks for supporting us.

Helpful
June 25, 2023

Outstanding service-top flight professionals-just the best I’ve seen. I highly recommend this dealership. More

by jkwilson57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us! We value the staff highlights for Dwayne and Steve and will be sure to pass your kind words on. Glad to hear they made your service experience comfortable and professional. If you or your Chrysler needs anything, we're here anytime and grateful to assist! Have a wonderful rest of your day, and drive safe! We look forward to your next visit with Ourisman CDJR of Clarksville. :)

Helpful
June 20, 2023

Never have been good. Left my car there for a tailgate recall about 2 months ago for 2 days. They said it would only take a day. Called to see if it was done after 2 days More

by dhedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne Bridget
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

I apologize for any inconvenience caused during your service visits. I understand your frustration and concern with the service provided, and I take your feedback seriously. I would like to further discuss your concerns and see how I can make things right. Please contact me, David Bellucci Service Director, at 410-988-8100 x 264 or via email dbellucci@ourismancars.com, I look forward to hearing from you.

Helpful 1
June 11, 2023

I searched all over for a white 4-door Jeep Sahara. The person who confirmed having one was Spencer from Oarsman Chrysler Jeep Dealership. I made an appointment to see the Jeep. Spencer was courteous, More

by Frinne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spencer Nakia
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Jun 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much for your thoughtful review! We're thrilled to hear about your positive experience working with Spencer at Ourisman CDJR of Clarksville. Glad to hear he made your experience pleasant and professional, from when you walked through the door to when you drove off the lot. We'll be sure to pass your kind words on and tell him to keep up the great work. Congratulations on the new Jeep--we hope you love it for years to come! If you or your vehicle needs anything, we're here anytime and happy to help. Enjoy the rest of your week, and have safe travels!

Helpful
June 10, 2023

I was very pleased with the service at Ourisman. Everyone was very helpful and I would recommend them. More

by doesmith831
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moon
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Jun 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us! We're thrilled to hear about your positive service experience at Ourisman CDJR of Clarksville. Glad to hear our team was helpful and serviced your vehicle in a timely manner. If you or your Jeep needs anything, we're here anytime! Have a great rest of your day. We look forward to your next visit with us.

Helpful
June 05, 2023

Always a good experience. Service writer, Matt , made sure everything was perfect! Would definitely recommend! More

by Kido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Jun 07, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Kido, thank you so much for taking the time to share your review with us! We appreciate the staff highlight for Matt and will be sure to pass your kind words on. Glad to hear you had a positive experience working together. If you or your Dodge needs anything, we're here and happy to help! Thanks for supporting Ourisman, and have a great rest of your day. We look forward to serving you in the future. :)

Helpful
June 01, 2023

Jay was wonderful and extremely friendly. Things went smoothly and I’m very happy with my experience. More

by Noreen8429
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Ramos
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Jun 02, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Noreen, thank you so much for your 5-star review! We're thrilled to hear about your positive experience working with Jay. We'll be sure to pass your kind words concerning his friendliness and professionalism on to him. Congratulations on the new Jeep--we hope you love it for years to come! If you or your vehicle needs anything, we're here and happy to help. Have a wonderful weekend, and drive safe! We look forward to your next visit.

Helpful
May 22, 2023

Service department guys were great and the service was done quick. Dealer shuttle driver, Warren, could use some improvement in his customer service and attitude. That interaction almost led me to stop my More

by Wrangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
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May 23, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We're pleased to hear you experienced efficient and professional service with us at Ourisman CDJR of Clarksville. Regarding our shuttle driver, we forwarded your comments to our General Manager, Jason Kerr. Jason spoke with Warren and coached him on his actions. Thank you for helping us maintain the excellent customer service we are known for. If you have any additional comments or questions, you can reach our General Manager directly at JKerr@OurismanCars.com. Have a great rest of your day, and drive safe!

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