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Ourisman Chrysler Dodge Jeep RAM
Clarksville, MD
1,108 Reviews
At Ourisman Chrysler Dodge Jeep Ram of Clarksville we're driving Maryland, DC and Virginia home with our amazing specials, great service and huge inventory. We serve the entire DMV with new Chrysler Dodge Jeep Ram sales, Certified Used Chrysler Dodge Jeep Ram and Used Car Sales. We recommend you come to our Clarksville Chrysler Dodge Jeep Ram Dealership today to save money on a new or used car.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,108 reviews
February 10, 2017
Problems from the beginging I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great e I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great experience the first time. Not so this time. They were aware that the radio screen had to be replaced before I even looked at the car. When I purchased the car they told me the part was on order and would be in, in a couple days. They also ordered a remote start for it and said that would also be in, in a couple days. I purchased the car at night so I could not see that someone had tried to pry out the head unit and radio screen on the car until the AM when the light hit it and I could see the gouges where it looked like someone had taken a flat head screw driver to it and made the gouges. I took my car in the day after I bought it for an alignment because it was pulling and I had concerns about the head unit sticking out. They gave me a loaner and told me they should get the parts on order in the next day or so and that they would just install everything at once. I was led to believe that would be by the end of the week. When I didn't receive a call from them for a couple of days, when they said they would call me the day after I dropped it off to let me know the status. I called them. They told me that the parts were in fact on back order and wouldn't be in for at least 2 weeks! I was told 2 days. I needed my car back so they told me to come get it and they would do all the repairs at once when the parts came in. I was very upset that I was lied to and miss led after several phone calls. When I took the car back I was told to speak with Jeff Borakove about my complaints. He offered to give me a free oil change package but I had already purchased that. That is when Mike Lewis stepped in and wanted to see what my issues were with the car. We went out to look at the radio screen that didn't work and the pulled out head unit and the gouges. He pushed all kinds of buttons on the radio like he didn't believe me that it didn't work. They were aware when they got the car into inventory that it didn't work. Also he looked at the head unit falling out like it was not a problem and told me the gouges were no big deal! No big deal??? It looks bad and I'm worried about resale value. He asked if I had kids and I said yes. He said "well they are going to mess it up anyway so this is nothing". REALLY!!! He just dismissed all my concerns about the time frame of when my parts would be in and about the way my dash looks with gouges in it. Mike then told me he would look into it the next day and give me a call on the status. I have yet to hear from him. I had resolved myself to the fact that my parts wouldn't be in and there was nothing I could do. Someone was trying to appease me by saying it would be a couple of days when in fact it will be weeks. But the way I was treated by the GM was down right wrong. You are supposed to make your customers feel good, not patronize them and tell them that its no big deal because your kids are going to mess it up anyway. How is he a GM???? This is NOT customer service. My husband wants me to return the car and go to a different dealership. I am thinking he may be right. I have had a good experience with them for the past 3 years but not anymore. More
by Jenielee
February 04, 2017
Highly Disappointed Experience Let me begin by saying my disappointment started before I ever entered into the doors. I found a vehicle online, contacted the dealer not one, or two Let me begin by saying my disappointment started before I ever entered into the doors. I found a vehicle online, contacted the dealer not one, or two but three times I was told I will call you back in 20 minutes or less and never returned the call. The only person that kept his word was Ace. When I finally brought my vehicle in the sales manager made Ace offer me 2000 for my trade in. That's 4000 less than the lowest trade amount on any trade in service Nada, Kbb, BBV. I have never been more disappointed in a dealership in my entire life. I hope Bobby Ourisman sees what am incredible disservice his organization is to the community. I would not recommend this dealership to any of my colleagues, neighbors or friends. To Ace, you should seriously consider going to work for a more reputable dealer that deserves to have someone like you. More
by MrsRice
February 02, 2017
Dream Truck I bought my dream truck (Ram 3500, 1-Ton, Dually, Diesel) from Fred Eldridge. There is no easy way to describe my experience with Ourisman. I'll ju I bought my dream truck (Ram 3500, 1-Ton, Dually, Diesel) from Fred Eldridge. There is no easy way to describe my experience with Ourisman. I'll just say it was awesome! I came in there hard-nosed and wanted a great deal. I’m very skeptical of dealerships and will easily walk away from a deal if I feel I’m being had or given the run around. I didn’t have this feeling with Fred or Justin (Sales Manager). They were the second most transparent dealership I’ve dealt with in my life. After my initial test drive, I left to think about my deal and do some additional research/price mapping. Fred and Justin were not pushy, and I never felt pressured to buy my truck. I left Ourisman three different times (NoVA is home) before I decided to buy my truck. That is the model every dealership should employ. Everyone wants a great deal on a vehicle. No one wants to understand they’re a business and make money. I got an extremely great value for my truck. I would gladly do business with Fred in the future. More
by Ram3500_dually
February 01, 2017
Great Experience! Everyone was very nice and always prompt with email and getting back to me to answer any questions I had. My sales rep (Ralph Bowen) and his manager ( Everyone was very nice and always prompt with email and getting back to me to answer any questions I had. My sales rep (Ralph Bowen) and his manager (Justin Chenoweth) went above and beyond to make sure I was taken care of. They worked hard to give me the best deal they could and stayed until almost 11pm to get me taken care of. I would definitely recommend this dealership to a friend or family member. More
by shigbe09
Employees Worked With
Justin Chenoweth, Ralph Bowen
January 31, 2017
Grand Cherokee Outlander The whole team was professional and courteous throughout the whole process. They were able to answer all of my question and concerns, they were awesom The whole team was professional and courteous throughout the whole process. They were able to answer all of my question and concerns, they were awesome! I would recommend this dealership to all of my friends!! Excellent job guys!! More
by jeep
Employees Worked With
Jeff Borakove, Biz Shoai
January 30, 2017
Anti-Dealership Dealership I came to this dealership from Virginia because of the Costco Auto Program. My experience purchasing a new Jeep was fantastic. My salesperson, Mitch I came to this dealership from Virginia because of the Costco Auto Program. My experience purchasing a new Jeep was fantastic. My salesperson, Mitch, answered all of my questions and was very helpful. I never felt pressured and felt confident I was getting a fair price. More
by marc1234
Employees Worked With
January 29, 2017
Awesome Excellent service and a good deal.truck is amazing lots of new features. Definitely will be back at some point in the future. One two Excellent service and a good deal.truck is amazing lots of new features. Definitely will be back at some point in the future. One two More
by Razor331
January 22, 2017
Great experience, easy transaction, just what we wanted Mitch is the man! He was able to find the exact vehicle we wanted with no hassle. I originally talked to Mitch a year ago, but didn't end up buying Mitch is the man! He was able to find the exact vehicle we wanted with no hassle. I originally talked to Mitch a year ago, but didn't end up buying from him. The next time I needed a vehicle, he contacted me again and was super helpful. Mitch priced multiple different configurations and helped us find the best combination of options for us. He was very knowledgeable about the vehicle even though it was a brand new model. If he didn't have the answer on hand, he didn't xx us with nonsense just to sell the car, but instead searched for the correct info. Thanks! More
by mattr
Employees Worked With
January 22, 2017
No pressure zone!! I absolutely hate dealerships because I don't like being pressured or feeling like I'm not being heard. I felt from the first time they responded to m I absolutely hate dealerships because I don't like being pressured or feeling like I'm not being heard. I felt from the first time they responded to my inquiry about a Jeep I saw on line to the time I left, great care was taken to ensure my every question was answered and I was offered the best deal possible. Not once did I feel pressured or like just a sell. I would recommend them to anyone looking for a car. Great experience!! More
by Maryjane
January 20, 2017
Fantastic Purchasing Experience and Even Better After My wife and I just purchased a new Chrysler Pacifica from this dealer and we had a fantastic car buying experience. Our salesperson Marsheela Wells w My wife and I just purchased a new Chrysler Pacifica from this dealer and we had a fantastic car buying experience. Our salesperson Marsheela Wells was extremely knowledgeable and very patient with us while we considered different vehicles and options, etc. We came in thinking that we knew what we wanted but she gave us some invaluable advice and guided us to make much better decisions. Throughout the process the sales management team was always available and doing everything they could to make our experience great and working with us to get a deal that everybody felt very good about - thank you to Jeff Borakove Justin Chenoweth! Even after the sale was complete we have been extremely impressed with the sales managers and the service department - we had a small cosmetic issue with our vehicle and the managers are doing everything possible to make it right and making the process easy and enjoyable for us - special thanks to Jason Kerr and Mike Catron for helping to coordinate everything for us. We will definitely be returning to this dealership for future needs and recommending it to friends and family in the meantime. More
by David B.
Employees Worked With
Jason Kerr, Dina Marshalek, Jeff Borakove, Justin Chenoweth, Mike Catron, Marsheela Wells
