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Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Clarksville, MD

4.4
245 Reviews
Call Service Center (410) 988-8100

245 Reviews of Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

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July 21, 2023

Always have my cars serviced here. Nice staff and very patient with answering any questions! More

by Daching22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you very much for taking the time to leave a review! Our top priority is excellent customer service, and we're grateful you continue to experience that with your service visits. We appreciate the staff highlight for Dwayne and Steve--we'll be sure to pass your kind words on to them. If you or your Dodge needs anything, please don't hesitate to reach out! We're here anytime. Have a great day, and drive safe!

Helpful
July 13, 2023

Arrived early for scheduled oil change, was promptly greeted & my truck pulled into bay. Young lady in service was very friendly, didn't push any services I didn't need. Oil change & brake check done More

by rmnovotny1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know her name
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Jul 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you so much for your 5-star review! We're pleased to hear about your positive service visit with Ourisman CDJR of Clarksville. Our top priority is excellent customer service, and we're glad our courteous and efficient team members made your visit the best it could be. If you or your Ram needs anything, we're here anytime and happy to help. Thanks again for continuing to support us, and have a great rest of your day! We look forward to your next visit. :)

Helpful
June 25, 2023

Outstanding service-top flight professionals-just the best I’ve seen. I highly recommend this dealership. More

by jkwilson57
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us! We value the staff highlights for Dwayne and Steve and will be sure to pass your kind words on. Glad to hear they made your service experience comfortable and professional. If you or your Chrysler needs anything, we're here anytime and grateful to assist! Have a wonderful rest of your day, and drive safe! We look forward to your next visit with Ourisman CDJR of Clarksville. :)

Helpful
June 20, 2023

Never have been good. Left my car there for a tailgate recall about 2 months ago for 2 days. They said it would only take a day. Called to see if it was done after 2 days More

by dhedwards
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne Bridget
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Rittter
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mike McFadden
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Catron
1.0
This rating includes all reviews, with more weight given to recent reviews.
Leonie Null
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

I apologize for any inconvenience caused during your service visits. I understand your frustration and concern with the service provided, and I take your feedback seriously. I would like to further discuss your concerns and see how I can make things right. Please contact me, David Bellucci Service Director, at 410-988-8100 x 264 or via email dbellucci@ourismancars.com, I look forward to hearing from you.

Helpful 1
June 10, 2023

I was very pleased with the service at Ourisman. Everyone was very helpful and I would recommend them. More

by doesmith831
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Moon
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Jun 13, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us! We're thrilled to hear about your positive service experience at Ourisman CDJR of Clarksville. Glad to hear our team was helpful and serviced your vehicle in a timely manner. If you or your Jeep needs anything, we're here anytime! Have a great rest of your day. We look forward to your next visit with us.

Helpful
June 05, 2023

Always a good experience. Service writer, Matt , made sure everything was perfect! Would definitely recommend! More

by Kido
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rittter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew
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Jun 07, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Kido, thank you so much for taking the time to share your review with us! We appreciate the staff highlight for Matt and will be sure to pass your kind words on. Glad to hear you had a positive experience working together. If you or your Dodge needs anything, we're here and happy to help! Thanks for supporting Ourisman, and have a great rest of your day. We look forward to serving you in the future. :)

Helpful
May 22, 2023

Service department guys were great and the service was done quick. Dealer shuttle driver, Warren, could use some improvement in his customer service and attitude. That interaction almost led me to stop my More

by Wrangler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
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May 23, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We're pleased to hear you experienced efficient and professional service with us at Ourisman CDJR of Clarksville. Regarding our shuttle driver, we forwarded your comments to our General Manager, Jason Kerr. Jason spoke with Warren and coached him on his actions. Thank you for helping us maintain the excellent customer service we are known for. If you have any additional comments or questions, you can reach our General Manager directly at JKerr@OurismanCars.com. Have a great rest of your day, and drive safe!

Helpful
May 20, 2023

Very professional, I have been bringing my truck here since 2018 and have been very happy and satisfied with the service I have received. More

by Zinabeth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Bridget
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moon please give him 5 stars
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May 22, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Zinabeth, thank you very much for your 5-star review! We appreciate your continued business with Ourisman CDJR of Clarksville. Glad to hear you consistently experience efficient and professional service with our team members--we'll be sure to keep up the great work! Thanks, too, for the staff highlight for Matt. We're grateful to have him on our team. If you or your Dodge needs anything, we're here anytime! Have a great day and drive safe.

Helpful
September 29, 2022

Yami took care of me. Considering the demand on services. She made me feel comfortable as a women with the whole experience. The team as a whole is efficient. Highly recom More

by Prscll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yami Villamia
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Jan 30, 2023 -

Ourisman Chrysler Dodge Jeep RAM responded

Thank you, Priscilla, for your review! We're thrilled to hear you felt comfortable throughout the buying process. Customer service is a top priority for us, and we're grateful it showed during your visit. We look forward to serving you in the future. Thank you for supporting Ourisman!

Helpful
January 09, 2022

The Clarksville Ourisman Service Center is always my go-to place for my maintenance needs. They are very customer friendly and do what they can to get the job done. More

by RedRam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yamile Villamia
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