Ourisman Chrysler Dodge Jeep Ram of Bowie

Ourisman upped their game Three years ago I traded a 1999 RAM 1500 dually for a 2015 RAM 3500 dually that was my pride and joy. After the first oil change on my RAM, I felt tha Three years ago I traded a 1999 RAM 1500 dually for a 2015 RAM 3500 dually that was my pride and joy. After the first oil change on my RAM, I felt that the Service Department did not live up to standards that were stated in literature provided when I purchased my RAM. After making an appointment for an oil change or recall repairs, it would take days to get my truck back with the reason being there was only one lift in the Service bays and the dually took longer to service; I made an appointment to ensure it wouldn't take days to get my truck back. Staff turn-over seemed to be an issue as every time I was there, new faces were on the Service Desk except for Rick and Wanda. That was until I went to Ourisman to get resolution to a problem holding up a recall repair. I met Chance Vacek, Service Manager, who addressed 3 recalls along with the problem that I felt I was getting the run-around. Because of the excellent service that Chance and his staff provided for the recalls, my husband and I returned to Ourisman Bowie 2 months later to traded my pride and joy 2015 RAM 3500. Our salesman, Raymond Walford, worked with us to find a RAM that would fit our needs, which at this point in our lives would not be a dually. Raymond was patient with a sense of humor in searching the inventory for a truck that would meet our wants and needs. After indicating we were interested in a silver 3500, we came out of left field and indicated we would like the 2018 RAM 3500 Big Horn Limited. My husband and I appreciate the service that Chance Vacek provided that brought us back to Ourisman Bowie and our new pride and joy 2018 RAM. And our new friends, Raymond and Monty Harika, who have gone above and beyond providing excellent customer service to us. Thank you. More

Happy Customer Just purchased a 2018 Durango with Raymond Waldorf and I am more than pleased. This is my second purchase with him and I can honestly say that he trea Just purchased a 2018 Durango with Raymond Waldorf and I am more than pleased. This is my second purchase with him and I can honestly say that he treats you like family and has your best interest at heart. I love my Durango and enjoyed my experience purchasing here again. Will definitely be back. More

Purchase of Mazda CX5 The time spent with Raymond was pleasurable. Raymond was courteous and professional. He was respectful on my time and we were able to negotiate a de The time spent with Raymond was pleasurable. Raymond was courteous and professional. He was respectful on my time and we were able to negotiate a deal in a very timely manner. More

Great Experience From the very beginning my experience was excellent. The sales team didn’t flood me with emails or follow up until I was ready and reached out to them From the very beginning my experience was excellent. The sales team didn’t flood me with emails or follow up until I was ready and reached out to them. I knew I wanted a Jeep about a month ago, but due to unfortunate circumstances I had to act quicker on my choice for a new vehicle. I did my search online and this dealership was my first choice based on the wonderful yelp reviews and rating. It doesn’t do it justice. These people have great customer service. They take their time with each customer and make you feel like a friend. They don’t rush you into something you don’t want to do and look out for your best interest. My sales agent was Tyler who was very knowledgeable, friendly and responsive. And can’t forget working with the finance guy Chu was a fun time. I got the best deal here and love my new car. More

Great place to purchase a car Exceptional experience. Great service. Would definitely recommend to others. Awesome prices. Very knowledgeable sales team. Extremely friendly and wel Exceptional experience. Great service. Would definitely recommend to others. Awesome prices. Very knowledgeable sales team. Extremely friendly and welcoming environment. Very professional and down to earth people. More

Excellent service from start to finish I had an excellent experience from start to finish. They made car buying easy and when i couldn’t decide which car to get they brought them both out I had an excellent experience from start to finish. They made car buying easy and when i couldn’t decide which car to get they brought them both out side by side and made it easy for me to decide. No pressure and pleasant staff from start to finish! Easiest sales process I have ever had at a dealership. They made buying a car a pleasant experience especially since i had two children to entertain! Super knowledgeable staff as well! More

New 2018 Jeep Rubicon purchase The experience at Ourisman was was great. I checked out their website and inventory prior. I pretty much new the vehicle and the price before actually The experience at Ourisman was was great. I checked out their website and inventory prior. I pretty much new the vehicle and the price before actually visiting the dealership. Everything went smoothly. The staff was friendly and efficient. More

Excellent customer service. Treated with respect, assured me I would be taken care of with great service. I am pleased with service and I would recommend the service to others. Treated with respect, assured me I would be taken care of with great service. I am pleased with service and I would recommend the service to others. More

Great Experience This was by far the easiest car buying experience I've ever been a part of. I called TJ before driving in from White Marsh to make sure the vehicle wa This was by far the easiest car buying experience I've ever been a part of. I called TJ before driving in from White Marsh to make sure the vehicle was available. When I arrived, we went for a test drive, then we started talking numbers. I told TJ we were prequalified for a loan through our credit union. Not only did they lower the price to come within a few hundred dollars of our loan amount, he suggested we run the credit app through their banks. Well.....it turns out a seperate credit union picked up our loan at a rate very close to our own credit union. We went ahead and signed papers and Chu even lowered the price by a couple more dollars when the bank asked for a few hundred dollars down. We couldnt have asked for a more pleasant experience. We have purchased from Jones Junction and Thompson in the past. Ourisman ranks right up there with Jones as one of the best out there!!! More

Very Professional and Helpful Guys did a great job in helping find the car that I was looking for. They wanted to make sure that I was completely satisfied. Guys did a great job in helping find the car that I was looking for. They wanted to make sure that I was completely satisfied. More