I started my car buying experience online thru AARP, where I was contacted by multiple dealerships. I talked to each of the dealerships and narrowed it down to 2. I knew what I wanted to pay, and what I could afford to pay at this time, and asked both dealerships if they could come up with a deal for that price. Mitch, from Ourisman gave me a price, over the phone, and guaranteed there wouldn’t be any surprises. He informed me that there wouldn’t be any surprises. He did say if I wanted to purchase an extended warranty or maintance package, then that would be extra. The other deal told me that I should come in, and give them a chance to match the price. I went to the other dealer, and they informed me that they couldn’t match the price, and told me that oursiman couldn’t possibly give me the vehicle at that price, and told me they had that the figure was definitely not the bottom line price. I went to ourisman, met with Mitch, and he told me that the price he gave me was the out of door price, and he already had the paperwork written up. I took the car for a test drive, Mitch explained the vehicle to me, then we made the deal. No surprises. Mitch was great to work with. No surprises, no games, and he kept his word. When I went into the finance office, they offered me the warranty and maintenance, but I declined, and that was it. Dana, the finance manager, wasn’t too pushy. Then I signed the paperwork, they got my Jeep cleaned and ready to go. I couldn’t ask anymore from a dealership. Great price, they stood by there word, didn’t play any games, and got me out as soon as they could. This is one of the most positive experiences I encountered at a dealership. Thank you Mitch and Dana for a positive experience.