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Ourisman Honda of Laurel

Laurel, MD

Overview
Employees
Reviews
Vehicles
4.7
233 Reviews
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3371 Fort Meade Rd

Laurel, MD

20724

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Showing 233 reviews

May 07, 2023

Ourisman took over after another dealer gave us a hard time over an extended warranty repair of a clock spring and tried to charge us the diagnostic even though the warranty explicitly said it could not b More

by thunks.slinks01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden
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May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your thoughtful review! We're glad to hear our team at Ourisman Honda of Laurel was able to repair the cruise control of your Volkswagen for the price quoted. We'll be sure to pass your kind words on to Aiden and our Service Department. Customer service is our top priority, and we're glad you experienced that throughout your visit. If you need anything, please don't hesitate to reach out! We're here anytime and grateful to assist. Enjoy the rest of your day, and take care!

May 06, 2023

Carlos was very helpful throughout the entire service. He kept us informed on the progress of our car. Great guy & place More

by ajameson555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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May 08, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us! We value the staff highlight for Carlos and are thrilled about your positive experience working with him. We'll be sure to pass your kind words concerning his knowledge and professionalism on to him. If you or your Volkswagen needs anything, you know where to find us! Thanks for choosing Ourisman Honda of Laurel for your service. We look forward to your next visit. Take care! :)

May 03, 2023

My service manager, Mohammed Jalloh, is a great professional, who delivers above and beyond and is the reason I continue to service my vehicle there. More

by cpn125
Recommend Dealer
Yes
Employees Worked With
Mohammed Jalloh
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May 04, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your review! We appreciate the staff highlight for Mohammed and are thrilled to hear about your positive experience working with them. We'll be sure to pass your kind words on. If you or your Honda needs anything, we're here anytime. Thanks for continuing to support Ourisman. Have a great rest of your day, and drive safe!

May 02, 2023

It’s located in Laurel on route 198, right before entering Odenton. This location has Great staff and great people! More

by Mr. Mr.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're grateful it shows in our friendly and professional team members. We appreciate your business and look forward to serving you and your Honda in the future. If you need anything, we're here anytime. Take care!

April 29, 2023

Service was phenomenal. Very friendly and knowledgeable. Repairs were done in a timely matter. I would recommend this repair shop. More

by patrickwsullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Lavin and Chris
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May 01, 2023 -

Ourisman Honda of Laurel responded

Patrick, thank you so much for your 5-star review! We're thrilled to hear about your positive service visit with us at Ourisman Honda of Laurel. We'll pass your kind words concerning our team members' friendliness and efficiency on to them. If you ever need anything, please reach out! We're here and happy to assist. Thanks again for your recommendation--it means a lot to us. Have a great day, and drive safe!

April 29, 2023

My experience was great I got in sign my documents. When over things about the cars and felt great about. More

by Trafown scotland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Avalon Scotland
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May 01, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! We're glad to hear you had a great experience with our team at Ourisman. We'll be sure to keep up the great work moving forward. Congratulations on the new Honda--we hope you love it for years to come! If you need anything, we're here anytime. Thanks again for your support, and hope to see you in the near future! Take care! :)

May 02, 2023 -

Trafown scotland responded

Thank you 😊.

April 27, 2023

Well organized and there is a good rapor among employees. Very efficient in auto maintenance. More

by BlueBird289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Chen
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Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Customer service is our top priority, and we're grateful you experienced that with our efficient and professional service team. We'll be sure to tell them to keep up the great work. If you have any questions, please don't hesitate to reach out! We're here anytime and happy to help. Hope to see you and your Honda back at Ourisman! Have a great day, and take care!

April 26, 2023

Good job done as requested. Timely as expected. Friendly as you can. Facility is clean. More

by PandJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Taylor and Sarah Blackmon
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Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to leave a review! We're pleased to hear about your positive visit with Ourisman, from the friendly employees to the timely service. We'll be sure to pass your kind words on to our incredible team members. Thanks, too, for your feedback on our clean facility. If you or your Honda needs anything, you know where to find us! Have a great rest of your day, and drive safe!

April 25, 2023

Service was Awesome. The gentleman that checked me in his customer service was 100%. I want to thank everyone for their service. More

by mlavettewhite
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your review! Excellent customer service is our top priority, and we're thrilled you experienced that during your visit. We'll be sure to pass your kind words and thanks on to our team at Ourisman Honda of Laurel. :) Congratulations on the new Honda--we hope you love it for years to come! If you ever need anyting, we're here anytime. Thanks for supporting us, and have a great rest of your day. Hope to see you in the near future!

April 24, 2023

They were very helpful and polite, kept me informed, and fixed my problem. Great customer service!! More

by Jbrumble
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Apr 24, 2023 -

Ourisman Honda of Laurel responded

Thanks a bunch for the five stars! We value your business at Ourisman Honda of Laurel and look forward to providing you with great customer service in the near future. We will pass your kind words on to our knowledgeable and polite team members. If you need anything, please don't hesitate to reach out--we're here anytime. Have a wonderful day, and drive safe!

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