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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
93 Reviews

93 Reviews of Ourisman Honda of Laurel - Service Center

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May 17, 2024

Great very helpful Marvin was excellent Even without an appointment the service was quick thanks More

by Fulton4671
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
May 18, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words! We're thrilled to hear that Marvin provided excellent service and that we could assist you quickly, even without an appointment. We appreciate your feedback!

May 15, 2024

The facilites were clean and my car was serviced very quickly. The technician advisors were also courteous and helpful. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
May 18, 2024 -

Ourisman Honda of Laurel responded

Thank you for your positive feedback! We're glad to hear that you found our facilities clean and your car service quick. Our technician advisors appreciate your kind words about their courteous and helpful service. We look forward to serving you again!

May 08, 2024

Came for an oil change and to check for a screeching sound from my brakes. Only charged me for the oil change and didn’t try to charge me for any unnecessary services or try to pressure me into any type More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
May 08, 2024 -

Ourisman Honda of Laurel responded

Great to hear you had a positive experience! It's refreshing when a service center prioritizes honesty and customer satisfaction. Thanks for sharing!

May 04, 2024

Scheduled an install at 10am with Chris in service. Chris was great and told me it would take an hour fifteen max. Right on schedule as I departed 11:15. Highly recommend using this dealership for serv More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
May 07, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience with us! We're thrilled to hear that Chris from our service team provided you with great assistance and accurately estimated the wait time for your install

May 01, 2024

The service department was very professional and the service was complete and very timely. The car was returned clean with all the services completed. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Ourisman Honda of Laurel responded

Thank you for your kind words and a 4 star review. See you soon.

April 30, 2024

Oil & filter change…2015 Honda Fit EX…$59. 95 advertised price…$76.74 Final Price…Was told before wok started. More

by kadovp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion regarding the pricing of your recent oil and filter change for your 2015 Honda Fit EX. Please contact our service manager Bill Lavin 2 blavin@ourismancars.com if you need anything else.

April 30, 2024

Chris was very helpful in scheduling and arranging shuttle transportation during Honda my repairs. Although I had a nice experience, I won't drop off my vehicle on a Friday due to leaving it for a who More

by susan.ardolini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Platon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Ourisman Honda of Laurel responded

Thank you for taking the time to share your experience with us! We're pleased to hear that Chris provided you with helpful assistance in scheduling.

April 27, 2024

A great and professional experience this morning with the service department. Gerald Brown explained everything clearly and was patient with my questions. The waiting area was clean and all interactions I wi More

by jenneller72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Apr 29, 2024 -

Ourisman Honda of Laurel responded

Thank you for sharing your experience with us! We're delighted to hear that you had a great and professional experience with our service department.

April 21, 2024

Friendly staff, very professional, pointed out other issues I was not aware of and repairs were done immediately.. More

by dean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Ourisman Honda of Laurel responded

Thank you for this amazing review, Dean.

April 05, 2024

Always friendly and professional. Reliable and honest -- I can always trust their assessment of my car. More

by Jules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris Platon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Ourisman Honda of Laurel responded

Thank you for such a great review!

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