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Ourisman Honda of Laurel - Service Center

Laurel, MD

4.6
93 Reviews

93 Reviews of Ourisman Honda of Laurel - Service Center

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June 09, 2023

The service department diagnosed and honored a manufacturer’s extended warranty on a failed AC condenser. The shuttle service was very convenient and made my day more comfortable since service too More

by Brian.Wong
Recommend Dealer
Yes
Employees Worked With
Jai Anderson
Report | Print
Jun 12, 2023 -

Ourisman Honda of Laurel responded

Thank you for your 4-star review, Brian! Good news I just checked out system it your vehicle does reflect 38,880 as the milage. We are happy we saved you some money by getting the A/C condenser covered under the warranty. Please contact our service manager anytime at blavin@ourismancars.com. Have a great day.

Helpful 1
June 08, 2023

Excellent customer service all the time . Very professional at all times . Warm atmosphere and welcoming More

by Jackson4605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 09, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for your kind words, Jackson! We're thrilled to hear that we provided excellent service and that the work was top-notch. We appreciate your business and look forward to serving you again in the future.

Helpful 1
June 02, 2023

The service advisors at this location were great in providing excellent customer service updates on the status of the car and good work as well. More

by ina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Ourisman Honda of Laurel responded

Ina, thank you so much for taking the time to share your feedback! We're thrilled to hear about your positive service experience with us at Ourisman Honda of Laurel. We'll be sure to pass your kind words on to our team. If you or your vehicle needs anything, we're here anytime! Have a wonderful day, and enjoy the rest of your week! :)

Helpful
June 02, 2023

The waiting area was clean, Joseph helped me and he was very nice and helpful through everything More

by rose Aniakwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph T
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Jun 02, 2023 -

Ourisman Honda of Laurel responded

Rose, thank you so much for your 5-star review! We're thrilled to hear about your positive and professional experience working with Joseph. We'll be sure to pass your kind words concerning his friendliness and knowledge on to him. If you or your Honda needs anything, from routine auto maintenance to extensive repairs, we're here anytime! Have a great rest of your day, and drive safe! We look forward to serving you in the future.

Helpful
May 19, 2023

Ourisman Volkswagon of Laurel is awesome! Everyone is friendly and helpful from purchasing my car to having it serviced. I would definitely recommend Ourisman Volkswagon to anyone looking for More

by angela_patton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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May 19, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for this amazing review Angela.

Helpful
May 19, 2023

My week had been quite exhausting, but the visit to the service center turned out to be the turning point. Dealing with a blown tire and a persistent warning light had been quite a hassle. However, not onl More

by Chris
Recommend Dealer
Yes
Employees Worked With
Marvin
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May 19, 2023 -

Ourisman Honda of Laurel responded

Thank you so much for taking the time to share your positive experience with us, Chris! We're thrilled to hear that Marvin provided such exceptional service for you. We truly appreciate your recommendation and hope to see you again soon.

Helpful
May 17, 2023

Have had crv serviced at dealership for several years…service has always been prompt & professional. Service Rep Marvin Yoon always guides me re what services are due as well as others that should More

by fredaranha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Yoon service department
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your thoughtful review! We value the staff highlight for Marvin and appreciate your kind words concerning his courtesy and knowledge. We'll be sure to tell him to keep up the fantastic work--we're grateful to have him as a member of our team. :) Glad you enjoyed the complimentary car wash following your service visit! If you or your Honda CRV needs anything, we're here anytime. Thanks for continuing to choose Ourisman for your service visits, and have safe travels. Take care! :)

Helpful
May 17, 2023

Nice, clean, friendly and quick. That’s all I have to say about that. Thanks More

by Suehess318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Mil
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for your 5-star review! Excellent customer service is our top priority, and we're grateful you experienced that with our courteous team members and clean dealership. We'll be sure to keep up the great work moving forward. Thanks for choosing Ourisman for your service. If you or your Volkswagen needs anything, please don't hesitate to reach out! We're here anytime and happy to help. Enjoy the rest of your week, and have safe travels! :)

Helpful
May 12, 2023

Standard setup of a dealership, Standard levelnof offerings and delivery of service for the area More

by ndmv1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep
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May 12, 2023 -

Ourisman Honda of Laurel responded

Thank you very much for taking the time to share your feedback with us. Excellent customer service is our top priority, and we're grateful you experienced that during your visit. We look forward to making your next visit with Ourisman great. If you have any suggestions for how we can improve our price transparency and workmanship, please send them to our General Manager, Robert Chen, at rchen@ourismancars.com. He will be grateful to have a discussion and improve our services. Have safe travels with your Honda, and take care!

Helpful
May 12, 2023

The Service I recieved was Great! ! Under Mr.Marvin Yoon was Amazing!! Plus he is Sooo" Cool and make you feel comfortable about your Car.when it is time for Maintenance . More

by Lady Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr.Marvin Yoon 5 *****
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May 17, 2023 -

Ourisman Honda of Laurel responded

Thank you so much, Lady Dee, for your review! We're thrilled to hear about your positive experience working with Marvin. We'll be sure to pass your kind words on and tell him to keep up the great work. If you need anything, we're here anytime and grateful to assist. Thanks again for your support--hope to see you soon! Have a great rest of your day, and drive safe!

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